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Customer Service Management

Location:
San Diego, CA, 92093
Posted:
July 27, 2016

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Resume:

Alek F. Sanchez

AFSc acvwl0@r.postjobfree.com 661-***-**** San Diego, CA linkedin.com/in/AlekSanchez Business Student Graduate (Management Information Systems)

● Highly motivated professional and fast learner seeking employment as a systems analyst

● Able to lead projects and handle multiple tasks while maintaining a high-level product of work

● Works independently and cohesively with teams to attain high-level outcomes

● Great verbal and written communication skills with publication and business reporting experience Education

San Diego State University

Bachelor of Science in Business Administration: May 2016 Management Information Systems (MIS) Overall GPA: 3.15 Related Coursework

● Information Systems Analysis and Design ● Management and Organizational Behavior

● Database Management Systems ● Business Applications Programming

● Project Management ● Management of Information Systems

● Professional Business Reporting ● Networking and Data Communications

● Marketing ● Management and Organizational Behavior

● Fundamental of Finance ● Financial and Managerial Accounting Experience

ServerSupport.com, Glendale

IT Technician and Network Administrator Internship July 2016 - September 2016

● Upheld customer relations to provide over 40 clients and 1,000 users with personal one-on-one IT support and troubleshooting services

● Maintain concise and up-to-date backup records while ensuring network security over LAN/WAN

● Perform routine office appointments with clientele to perform server maintenance and sustain face-to-face client relationships

San Diego State University, College of Business Administration MIS Lab Assistant January 2016 - May 2016

● Personally selected by MIS faculty to provide one-on-one support for over 35 MIS students by identifying and troubleshooting critical issues in programming projects (Visual Basic, SQL)

● Reinforced conceptual topics and theories learned in class (Decision Logic, Object-Oriented Programming)

● Mentored and advised MIS students in planning future MIS and Business Administration courses San Diego State University, College of Business Administration Small Business Consultant January 2016 - May 2016

● Collaborated with San Diego Small Business Consulting to provide business consulting services

● Performed needs assessment and research methodology to target business goals and attainable growth

● Developed sustainable business models, marketing and financial plans, in an action plan to be implemented in the near future, as well as long-term

Organizations, Awards and Accomplishments

● Eagle Scout Award, Second Gold Palm, Boy Scouts of America. June, 2010

● Member, Associate of Information Technology Professionals. August, 2015

● Senior Staff Writer, The Daily Aztec, August 2012-May 2016 Additional Skills

● Entry-level knowledge in programming (Visual Basic, Java, C database management (SQL), and business intelligence tools (Tableau)

● Proficient in using Microsoft Office - Access, Word, Excel, Powerpoint, Publisher

● Extensive experience providing excellent customer service and managing client requests



Contact this candidate