SOLDELIZ ARROYO

**** **** **** ** # ***

HOUSTON, TX 77036

Ph. # 361-***-****

acvwkr@r.postjobfree.com

Career Objectives

Seeking a long term position in an Office environment that will utilize my computer knowledge, strong people skills, organizational abilities, and business experience.

Summary of Qualifications

Ten years' experience in an Administrative environment, including, Administrative Assistant, Receptionist, File Clerk, Bookkeeping, etc. I have the ability to work and complete assignments under stressful conditions with ease.

Work History

Cyracom International

Interpreter

Mar 2015 – Sep 2015

Interpreting for different companies

Answering high volume calls

Web searches

Final Expense Direct, Houston, Texas

Customer Service Manager

Feb 12, 2007 - Sep 25, 2012

Monitoring employee phone calls throughout the day

Oversaw daily production of customer staff

Data entry

Interview and hire customer service representative

Training new employees

Created data bases to calculate generated revenue (daily, monthly, and yearly) by the customer service team

Created employee handbook

Handled customer complaints

Dealt one on one with Insurance Companies Underwriters’ to obtain application resolution.

Managed confidential client data

Assisted in setting up 3 other customer service departments for other Companies in our same field in 3 different States

Collections

Answered multi lines phones

Created informational list based on employee production to meet our weekly quotas

Assisted in maintaining highest level of clientele

Created all training manuals and scripts for customer service

Created data base to assist payroll with commissions and chargebacks for Agents

Lead Connection, Houston, Texas

Lead Generator

Feb 09, 2005 - Feb 02, 2007

Generate leads

Typing

Answering calls

Setting appointments

Kelly Perry, Houston, Texas

Accts Payable & Receivable

Jun 22, 1998 - Jan 15, 2005

Filing

Entered information for payments and payment plans

Received and paid company invoices

Processing and documenting all follow ups with vendors and customers

Shipping and Receiving

Created invoices for vendors and customers

Payroll

Language Skills

English - Excellent ( Read Write Speak )

Spanish - Excellent ( Read Write Speak )

References

Michele Mckee

Supervisor

F.E.D.

832-***-**** Ext. 112

acvwkr@r.postjobfree.com

Kim Wilhelm

Owner

Texas State Insurance

713-***-****

acvwkr@r.postjobfree.com

Kimberly Adcock

Employee/Friend

Sunlight Enterprises

832-***-****

Contact this candidate