Mary L. Mudiraj 732-***-**** *** *th Avenue, Long Branch, NJ 07740 acvwkb@r.postjobfree.com

Business Analyst/ Quality Assurance

Highly accomplished professional offering demonstrated expertise in business analysis, project management, information technology, and process improvement.

Experienced in effectively participating in and/or directing the efforts of teams of cross-functional professionals in aligning actions towards common project goals.

Skilled in leading software testing efforts to ensure the alignment of test strategies with all business requirements.

Regarded for the unique ability to implement a highly organized, analytical, and process-oriented approach to achieve results and ensure compliance with all corporate and client standards of quality.

Core Skills and Competencies

Business Analysis

Process Flow Diagrams

SOX Compliance

Project Planning/Management

Issue Resolution

Business & Functional Requirements

MS-Office Suite

Training Documents

SDLC

SharePoint

Change Management

UAT Testing

P&C Insurance Industry

AIGGS Billing System

Relevant Professional Experience

AIG, New York, NY (2001-2015)

Senior Business Analyst

Fulfilled a critical role performing a broad array of Property & Casualty Insurance business analysis responsibilities at this multibillion dollar insurance corporation, with a focus on the management of Intra-company and Inter-company Reconciliations to address large variances. Compiled and produced a broad spectrum of reports to satisfy ad hoc requests from management and executive leadership.

Sharepoint was the workflow tool used. This medium provided a centralized location for the sharing of documentation, real-time form completion/interaction, prompting required action via email alerts, and enabling approvals by various levels. As the Business Analyst and power user of Sharepoint, I was involved in the customization of the Intercompany Reconciliation pages (workflow) and assisting the end-users with the user documentation and training required to use this application.

Key Accomplishments

Provided key support to the extended offshore FC team following the transition of the majority of daily reconciliation functions to that group; spearheaded 24/7 support of international entities, addressing and resolving issues affecting balance reporting, engagements with counterparties, Microsoft SharePoint adjustments, and the Balance Confirmation/IMR Feedback Process.

Prepared test cases and led UAT testing of systems changes dependent on the SCH13 application, the addition of new accounts, or changes to existing intercompany accounts or functionality affecting the intercompany process within the OneFDC system.

Contributed additional service and expertise creating and updating business requirements, design documents, and user guides governing a broad array of Finance & Accounting areas; collaborated extensively with developers to interpret requirements and review system requirement statements.

Served a key end user support role, leading walkthroughs of system functions to build competencies in their use; served as the first point of contact for the resolution of inconsistencies with software and customizations.

PRUDENTIAL INSURANCE COMPANY, Roseland, NJ (2000-2001)

Quality Assurance Lead / Business Analyst

Met the challenge of managing and testing enhancements to the Modernized New Business Systems, providing variable and traditional policy issuance and changes, on behalf of this industry leading insurance company; reviewed business requirements, functional requirements, and change request documentation to identify and resolve discrepancies.

Key Accomplishments

Served as the architect of project plans, test plans, and test strategies/cases for CICS and GUI applications; reviewed test cases to determine critical test path coverage.

Improved the effectiveness of testing efforts by creating a database of test data using Microsoft Access.

Executed system, end-to-end, and regression testing to ensure the satisfaction of all business requirements by each modification.

Led investigations into the root cause of system issues and all downtime; leveraged proficiency in the Remedy Tracking System to monitor and close tickets.

AT&T, Short Hills and Piscataway, NJ (1999-2001)

Business Analyst

Successfully deployed the Table Infrastructure Process, a customer care sales and marketing Oracle data warehouse, for the benefit of this multimillion dollar telecommunications corporation; the platform consisted of 135 tables and 77 input and 70 output interfaces.

Enabled support for Long Distance and Local Market products through the definition and creation of data requirements, validation and dependencies for population of tables.

Analyzed marketing requirements to build business requirements, with an eye towards meeting business needs; identified data sources, rules, and dependencies.

Created Microsoft Access forms to aid in test cases and discrepancy tracking.

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