713-***-**** Houston, TX *****

*** ********** ******

acvwj2@r.postjobfree.com

Ronny Lazo

OBJECTIVE: A highly motivated individual seeking full-time employment that provides excellent work ethics and commitment to excellence in providing exceptional service internally and externally.

SUMMARY OF QUALIFICATIONS:

• Bilingual: Fluent in Spanish and English

• Able to thrive and work in a fast-paced environment, in pressure situations

• Ability to multitask and prioritize assignments efficiently and effectively.

• Excellent reputation as a team player with a passion for helping others

• Reliable worker with the ability to quickly adapt and learn new concepts and skills

• Customer Service Professional, able to collaborate with others to provide quality service.

EDUCATION:

HCC, Houston Community College, Houston, TX 2012-2013

University of Houston, Houston, TX 2010

Sam Houston High School, Houston, TX Diploma

SKILLS: Proficient with office equipment and computers; Microsoft Word, Excel, Power Point.

EXPERIENCE:

07/2015 - Current Genesis BP

Manager

Responsible for having a comfortable environment as well as warm welcoming

Provide outstanding customer service / promoted / manage social media

Controlled payroll for the former employees

12/2014 - 02/2015 1st National Bank Houston, TX

Personal Banker/Customer Service

• Responsible for problem solving for customers’ personal account as well as business.

• Responsible for large amount cash handling

• Provided great customer service by deescalate issues

• The ability to meet sales quota monthly

7/2013 - 12/2014 NRG Houston, TX

Customer Service Support

• Responsible for working as a team player in a fast-faced environment, Handling multiple priorities and quickly learning new skills to adjust to the company

• Proven ability to communicate effectively with customers, peers, and management.

3/2012 - 7/2013 Cash America Pawn Shop Houston, TX

Customer Service and Accounting Leads

• Demonstrated knowledge of company’s inventory, sales and service; resolved inquiries and managed daily transactions and cash receipts

• Organized, prioritized, and managed workloads with accuracy, meeting critical deadlines adhering to professionalism and confidentiality.

09/2009 – 11/2011 Heights Transportation, Inc. Houston, TX

Customer Service Professional

• Interpersonal and bilingual communication skills used effectively to enable customers to feel comfortable with service.

References Available upon request

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