Antonio Muniz *** Grand Street, #**H, New York, NY 10002 - 347-***-**** - acvwhg@r.postjobfree.com

SUMMARY OF QUALIFICATIONS: Customer service professional. Self-motivated; work well independently and as part of a team. Strong verbal and written communication skills. Take initiative to solve customer problems and follow company guidelines and procedures.

Customer Service Training Certificate HANAC, Inc. February 2013

WORK EXPERIENCE

UNITED JEWISH COUNCIL New York, NY

General Office Clerk

Assisted Office personnel daily on several projects

Handled all Copy, Filing and mailroom procedures

Worked closely with Bilingual clients on documentation preparation

GEORGE DALY HOUSE New York, NY

Clients Representative

Dealt with clients discrepancies whenever they occurred

Assisted disabled clients during eating time

Translated certain documentation

04/2013-01/2014

09/2012-03/2013

Defender Security New York, NY 06/2012-09/2012

Security Guard /Temporary Position

Developed positive business relationships with residents of large residential complex

Greeted residents and visitors; maintained visitor logs; announced and escorted visitors

Supervised a team of seven security personnel on weekend shifts

Twenty-First Securities New York, NY 07/2004-02/2009

Office Clerk

Assisted company president with filing, copying, mailings, and errands

Greeted visitors at reception desk and responded to their needs; operated 27 line telephone switchboard

Organized, retrieved, and documented files for storage

Operated Pitney Bowes postage machine and copiers

Filled in for administrative staff in various departments, as needed

American Printing Solutions Brooklyn, NY 07/2002-06/2004

Customer Service Representative/ Production Coordinator

Communicated with sales staff and customers to assess customer needs and fulfill orders accurately and efficiently

Followed lengthy series of procedures in order to follow projects from inception through completion

Performed clerical procedures such as filing, copying, mailings, collating, and computerized billing upon completion of orders

S&R Hayden Corp. New York, NY 01/1999-05/2002

Customer Service Representative/Production Coordinator

Responded to customer inquiries regarding products, prices, availability, and terms of credit

Provided customers with information on estimates, timelines, warranties, and delivery dates

Supported sales staff by prospecting potential clients and serving current customers on the telephone

EDUCATION

Associates of Arts Degree; Major: English BMCC New York, NY

Certificate; General Business: CSR MGMT PBC New York,NY