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Randall F. Ford

**** ****** **** ******

Grayson, GA 30017

Home: 770-***-**** Mobile 678-***-****

E-Mail: acvwh6@r.postjobfree.com

Objective

Over 15 years of Sales and Customer Service industry experience supported by strong managerial and facilities management background. Proven leadership and organizational abilities; working independently or in a team environment. Partner in playing a part in the success of the sales team, by contributing techniques and skills to solving sales challenges. Results oriented, customer focused, and highly motivated. Education

The Chubb Institute, Alpharetta GA 2003 - 2004

Medical Administration Certification

Curriculum: Medical Terminology, Anatomy and Physiology, Medical Law and Ethics, and Health Information Management, Office Administrator Productivity & Analytical Tools, Medical Insurance +CPT – 4, ICD-9-CM Coding, Pharmacology, Reimbursement & Reimbursement Applications (100 hours on Medical Manager)

Truitt McConnell College, Cleveland GA 1987 - 1989 Business Administration

(2 year Basketball Scholarship)

Professional Profile

Sales

Received in-house generated calls of prospective customers, followed up, performed pre-sales activities and closed transactions

Verbally provided in-depth details of the product outlining the products available and the best fit for the prospective customers

Executed Product and Segment Marketing activity to generate market interest through teaching, and campaigns

Met monthly sales targets using lead-generating plan Interpersonal

Provided excellent customer service by phone and in person.

Effective persuasive skills in providing potential customer with product plans that fit their specific needs

Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management Page 2

Management

Delegated work to staff and managed their workload and output

Promoted staff development and training

Recorded office expenditure and management of the budget

Organized the club layout and maintained supplies of material and equipment

Maintained the condition of the club and arranged for necessary repairs Employment History

Supply Services

Sales Representative, Norcross GA 2007 - Present

Provided potential customer with sell overview pertaining to the specifics of the product

Explained different customizable features, and discussed warranties and replacement parts

Processed orders over the phone, and checked inventory to ensure product is in stock

Collected methods of payment and provided confirmation of the sale

Conducted outbound lead follow-up calls to potential and existing customers via telephone and e-mail to qualify leads and to sell products and services.

Collect and research information needed to identify and resolve problematic situations.

Comcast

Sales Representative, Alpharetta GA 2007 - 2015

Serviced and established new accounts by planning and organizing daily work schedule to call on potential sales

Focused sales efforts by studying existing and potential sales volume

Submitted orders by referring to price lists and product literature

Kept management informed of sales by submitting activity and results reports, such as daily call reports, and weekly work plans

Recommended changes in products, service, and policy by evaluating results and competitive developments

Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications and establishing personal networks

Provided historical records by maintaining records on area and customer sales

Contributed to team effort by accomplishing related results as needed. Page 3

MCI

Sales Representative/Telemarketing 2003 - 2006

Responsible for sales of telecommunication products and service

Consistently exceeded average sales expectations of 75% for residential sales on a daily and weekly basis

Provided professional and customer focused service to incoming callers Leisure Lawn

Sales Representative, Duluth GA 2001 - 2003

Responsible for selling lawn products and services to the small and medium size business market in the Greater Metropolitan Atlanta area

Presented professional sales techniques in an effort to qualify potential companies that had the need for the company’s products or services

Retained and enforced sales strategies necessary to complete sales transactions and move the prospects through the sales cycle to closing

Contacted customers on a regular basis to confirm that they were being serviced to their expectations and to determine additional products and services that may need Old Towne Tennis Club

Assistant Club Manager, Duluth GA 1997 – 2001

Assisted in the development of lifeguard, maintenance, and wait staff employees to meet the needs, demand, and aptitude necessary to perform satisfactorily in designated job responsibility

Accountable for financial budgeting and planning of supplies, and club equipment

Retained effective and efficient inventory system for club materials and supplies

Ensured that the operations of the facility were completed according to work plan set by Club General Manager

Technical Skills

MS Office: Word, Excel, Outlook and PowerPoint

Medical Manager

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