PROFILE SUMMARY

Technology savvy and innovative Digital Healthcare Manager and Advisor with more than 13 years of experience in delivering smart, patient-focused healthcare information technology solutions helping patients receive access to quality care on time and at affordable costs.

Strong program management skills leading a team of managers, projects and releases simultaneously with budget ranging from $100k to $12mn per release.

Excellent leadership skills in managing various new and existing products, mobile application development management, delivery management and change management.

Talented IT professional specializing in leading high-performing and multi-disciplinary teams from request/change initiation to product development and successful launches.

Analyzing and monitoring latest trends to identify new service offerings & turnkey solutions for clients & promote these in the form of collaterals, mailers, PPTs, demos & liaising with sales & marketing teams.

Excellent communication and presentation skills while setting expectations to all levels.

Experience in reviewing and responding to RFPs/RFQs/RFIs including managing vendor/client contracts and agreements.

Efficient research and market analytical skills to understand and capture the users' behavior and smart targeting to power great user engagement using research and analytics tools.

Strong management experience in product strategy and digital marketing for B2B and B2C targets in leveraging in-depth knowledge of brand marketing, mobile solutions, and latest trends and technologies to drive ROI.

Lead the business case development, ROI analysis, feasibility, planning to provide new and improved product recommendations to senior management.

Efficient marketing skills in developing various collaterals and deliverables for key market assessments by incorporating the latest trends and technologies to leverage in the product roadmap strategy.

Managing and leading various releases of Mobile and e-commerce projects from end to end while ensuring that the artifacts, release timelines, product quality and customer expectations are delivered with a very high degree.

Expertise in the functional management of the team as an IT Change agent to ensure adherence to the process, responsible for conveying thought leadership, mentoring and enabling an environment of continuous improvement.

Expertise in Agile environment with proven record for improving productivity, implementing process improvements, requirements planning, integrating systems and reducing operational costs.

Domain Specialties: Healthcare, Retail, Digital Mobility Solutions, Product Management, Account Management, e-commerce, Claims Management, Channel Management.

SKILLS

Professional Skills Technical Skills

Product Management and Marketing

Project Planning and Management

Change Management, Project Delivery, and Release Management

Digital Healthcare Management Consulting

Business and IT consulting/advisory

Business Analysis, Data Modeling and Process Modeling

Pre-sales and Business Development

Vendor and resource management

Tools: MS Office, MS Project, MS Visio, IBM RTC, RRC, ClearCase, ClearQuest, JIRA, HPQC, SPSS, Lombardi Blueprint, Crashlytics, Localytics and Artisan (A/B testing), Axure

Technologies & Database: C, Java, Oracle 9i/10g, SQL, PL/SQL, MS SQL Server 2005, SPSS, Quickbuild

Platforms Managed: iOS, Android, Windows, UNIX, Linux, Mac OSX

Methodologies: Agile, Lean, Waterfall and Hybrid methodology

EDUCATION

MASTERS OF BUSINESS ADMINISTRATION

(2006 – 2008)

UNIVERISTY OF NEW HAVEN, WEST HAVEN, CT, USA

GPA: 3.7/4.0

Finance (major) and General Management (minor)

Coursework in Finance, Accounting, Statistical Analysis, Business and Management

DIPLOMA IN WEB CENTRIC CURRICULUM (2002 – 2003)

NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY, NEW DELHI, INDIA

Coursework in Computer Science and Technology

C, C++, Java, DBMS, Oracle, SQL Server

BACHELORS IN BUSINESS ADMINISTRATION

(1998 – 2001)

KISHAN LAL PUBLIC COLLEGE, REWARI, HARYANA, INDIA

Marketing (major) and Computer Science (minor)

Coursework in Business, Management, Marketing and Computer Science

PROFESSIONAL EXPERIENCE

MOBILE APPLICATION DEVELOPMENT MANAGER AND RELEASE MANAGER

CVS HEALTH, INC.

Woonsocket, RI, USA (Dec 2013 – present)

Duties and responsibilities as an Application Development Manager:

Work as Technical Product Manager and Scrum Master with complete accountability of the successful implementation of Mobile projects while providing leadership and direction from requirement planning and backlog prioritization to scheduled implementation.

Facilitate Agile ceremonies and meetings, e.g. discovery workshops, effort estimations, Backlog grooming, Definition of Done, release and iteration planning, daily stand-ups, Scrum-of-Scrums, retrospectives and showcase.

Ensure regular inflow of projects within the Feature teams and work closely with Outward facing Release train Engineers and Project managers and ensure reports and updates are communicated to stakeholders on regular basis and also help resolve team impediments and blockers.

Track work items, dashboard, schedule, team velocity and capacity on a daily basis.

Remove any road blocks that would risk the team not achieving the Iteration goals.

Ensure effective communication and co-ordination happens with onshore and offshore teams and help remote located team work effectively in Agile environment.

Ensure the project tools (JIRA, Rational Team Concert - RTC) used to track the Iteration progress are kept updated on a daily basis.

Instrumental in standardizing Agile processes and practices across all the feature teams across 3 Release trains. Helped set-up processes, workflows, dashboards on Rational Team Concert (RTC) & JIRA.

Successfully led and managed multiple releases while maintaining a release backlog and key information such as approved list of scope changes, build and release procedures, dependencies, and notification lists.

Duties and responsibilities as a Release Manager:

Detailed exposure in Release Management and CAB Process.

Maintain a release backlog and manage key information such as approved list of scope changes, build and release procedures, dependencies, and notification lists

Coordinate release efforts based on the service request backlog, monthly release schedule and pending service requests, third party applications, or operating system updates

Manage risks and resolves issues that affect release scope, schedule and quality

Facilitate weekly Change Control meetings to discuss release scope and/or roadblocks

Lead and co-ordinate the Go-Live activities including the execution of the deployment plans and checklists.

Responsible for continuous improvement of the release management process to increase effectiveness and organizational conformance

Ensure that the release management process is appropriately linked to the systems development life cycle, with touch points ensuring seamless delivery of code and configuration work to higher environments

Establish and/or maintain metrics/reporting regarding release content and effectiveness

Contribute to and participates in environment and instance management strategy and expansion activity to ensure the release management process adapts to changing environment landscapes

IT SCRUM MASTER AND SENIOR HEALTHCARE CONSULTANT

HTC GLOBAL SERVICES, INC.

Troy, MI, USA

(Jan 2012 – Dec 2013)

Duties and responsibilities:

Responsible and accountable for the coordinated management of multiple projects worth $3m-$8m, directed towards strategic business and other organizational objectives.

Define and initiate projects, manage cost, schedule, and performance of component projects, while working to achieve the ultimate success and acceptance of the program.

Managed project teams in planning and implementing enhancements to Client's core member offerings on smartphone and tablet devices. This includes new tools and functionality offered by the enterprise, development platforms, and OS vendors

Provide the following services for assigned business owners - project valuation (including preliminary cost and return); setting financial goals; contributing to the assignment of priorities; project management.

Defined the requirements, UX and acceptance criteria to successfully redesign Client's claims management feature including claims payment system.

Defined requirement, wireframes, acceptance criteria in successfully managing & implementing complex architectural changes for the client’s critical Coverage and Benefit application. This application interacts with the affiliated providers through the client voice program and Electronic data interchanges.

Became a member of client's Innovation lab and contributed significantly to product innovation (e.g., PBM Programs, ACO, Value-Based Insurance Design, and Consumer-Directed Health Plans).

Defined requirements and test cases in the re-engineering of the automated system to administer Medicare Supplement Insurance health plans functions such as Enrollment, Claim Processing, Claim Payment, Claim Refund, Eligibility and Benefits. Also developed and audited the Health Plan business policies and procedures.

SENIOR HEALTHCARE CONSULTANT AND STRATEGIC ADVISOR

L&T INFOTECH, LTD

Pune, India (Jan 2010 – Jan 2012)

Duties and responsibilities:

Provide management consulting and advisory to clients and business users

Prepare and manage RFP, RFI and business contracts

Managing global partnerships with current and existing clients and prepare collaterals to expand new capabilities/technologies.

Leading the direction of go-to-market strategy while partnering with cross-functional teams in product planning and resource allocation.

Successfully managed and delivered the product requirements for various projects including but not just limited to: developing an in-house solution accelerator for remote patient monitoring, multi-channel telehealth solution, migration of HIPAA 4010 to 5010, Migration of ICD 9 to ICD 10, CMS Star rating for Medicare Part C and Part D.

Successful in managing product requirements, market analysis, competitive analysis, product adoption, and moving a solution from concept to a delivered product with a focus on upstream product management.

Conduct research studies that may include collecting, analyzing, trending and presenting data and recommendations to management

Collaborate with technology and business departments to define deliverables and develop solutions that are reusable across the organization

Perform project management duties including the creation of status reports, work plans and presentations to client leadership

Ensure quality assurance by directing unit test activities including the development of test cases and publication of unit test results

Conduct research studies that may include collecting, analyzing, trending and presenting data and recommendations to management

Develop financial models and tools, including cost-benefit analysis, resource utilization models and performance reports

Create written and oral communication materials that effectively summarize findings, support fact-based recommendations and provides appropriate detail to substantiate conclusions

BUSINESS ANALYST - HEALTHCARE

INTEGRATED RESOURCES, INC.

Edison, NJ (Jan 2008 – July 2009)

Duties and responsibilities:

Requirement planning and management: requirement gathering, analysis, design, brainstorming, documenting use cases, prototyping, business process modeling, etc.

BUSINESS ANALYST - FINANCE

IBM GLOBAL BUSINESS SERVICES

Gurgaon, India

(Feb 2005 – May 2006)

Duties and responsibilities:

Review financial statements, conduct quantitative analysis of financial data, identify future trends and assess risks, develop forecasts, present auditing reports, etc.

SR. BUSINESS DEVELOPMENT ADVISOR AND PRE-SALES

SAFFRON GLOBAL, LTD.

Gurgaon, India

(Oct 2001 – Jan 2005)

Duties and responsibilities:

Prepare RFPs, RFIs and RFQs for new and existing clients.

Create and manage a pipeline of prospects in order to grow the client base and ensure target attainment.

Renew and solidify relationships to grow sponsorship business and overall marketing spend.

Build strong relationships with clients and prospects, as well as work closely with the marketing force to finalize and close sales.

Develop and grow a strong comprehension of the sales process, including an understanding of the value proposition and value based selling.

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