Bobby Satnarayan Partap Jr.

Address: *** ***** ***, ***. **, Yonkers, NY 10705

Mobile: 917-***-**** Home: 914-***-****

Email: acvwft@r.postjobfree.com

Date Description Location

Apr. 16 – May 16 Consultant

RightClick Staffing for Client: Montefiore Hospital Bronx, NY

Two Week project that involved assisting providers (doctor’s, various hospital staff and

dept.’s) with enrolling Maas360 App which replaced “Airwatch” (previous email provider

on iPhones, iPods, iPads & Android devices)

Assisted user’s with various provisioning from Apple / Google Play account set-up to

finalizing app download and educated user’s on password set-up & recovery

Commuted to various locations associated with Montefiore Hosp. to assist clients

Jan. 14 – Apr. 16 Wireless Analyst: NBCUniversal

NBCUNIVERSAL (10/14 – 04/16) New York, NY

Presidio (01/14 – 10/14) New York, NY

Vendor management background covered assisting clients on escalations, device swaps,

adding / removing features to device plans as requested through Service Now

(NBC’s troubleshooting ticketing system that replaced Tangoe)

Through Service Now, my team’s vendor management processes covered requests

such as activations, cancellations, suspensions, ports, email configuration via

EAS/Airwatch MDM, BES 5 / BES 10 on corporate BlackBerry’s & Smartphone

iOS / Android devices

Vendor management practices also provided services between vendors (carriers such as

AT&T, and Verizon Wireless) to resolve inquiries from billing / services, ordering devices,

tracking shipments through order number’s and tracking #’s from USPS, UPS, & FED EX

Asset Management services involved educating admins / clients to understand, interpret,

and follow mobile policies & procedures similar to the helpdesk support team with using

Service Now ticketing site since that was how the company was able to monitor & track

employees workload, SLA’s, and backtrack any recorded data regarding past clients requests

& tasks

Additional asset management services involved tracking devices ordered through Service Now

for user’s, deploying arrived shipments to end user’s locations or scheduling device pick-up’s,

coordinating with them for upgrade activation process, removing old profile from BES and/or

updating them onto Airwatch profile, along with remote wipes on devices that were reported

lost / stolen.

Updating wireless records in Tangoe, Service Now, and Carrier Sites (VEC & Premiere)

in regards to inactive employee wireless audits

Managed daily upkeep with device supplies, inventory, & shipping

Assisted team with organizing devices ordered for the Sochi Olympics Refresh Program

in 2014

Participated in special projects with NBC NEWS User’s / IT Team refresh program,

HRT User’s, Apple orders, (promotions) Olympics, & other projects back in 2014 / 2015

Audits for International data overage notifications and line terminations on numbers still

active after a user had left the company or order errors such as multiple lines assigned.

Participated in desktop support, (during downtime or providing quality customer

service) on user’s corporate laptops such as Active Directory (account reset / recovery

/ create profile) soft & hard token activation (keyfobs) Microsoft Outlook, (workbook folders

in order for user’s to archive emails and not have them deleted after 90 days) IM Messenger,

network connectivity via hotspots / Wi-Fi, and Apple support that contained account recovery

and updates.

Aug. 07 - May 13 Wireless Procurement Analyst for Morgan Stanley Employees

Cobite (05/10 – 05/13) New York, NY

Siemens Inc. (03/09 – 05/10) New York, NY

Tuttle Temp Agency of NY (08/07 – 08/08) Brooklyn, NY

Vendor management background involved services for end users with their requests

such as processing activations, cancellations, suspensions, ports (from one carrier to

another), transfer of liability (in/out of company), secure id requests & warranty exchanges

through Morgan Stanley’s Ariba (troubleshooting ticketing system)

Vendor management services also provided services between business units and

vendors (carriers such as AT&T, T-Mobile, and Verizon Wireless) to resolve inquiries from

billing / services, ordering devices, tracking shipments through order number’s and

tracking #’s from USPS, UPS, & FED EX

Responsible for the training of new personnel in processes and applications used by

the wireless team

Worked on various cost savings projects to help reduce the firms wireless expenses

Participated in routine vendor meetings to discuss open projects and review operational

processes

Using Morgan’s secure id / keyfob; had remote access to work from home

Provided Asset management services in educating user’s with secure id’s / keyfob /

soft id activation, tracking devices ordered through Ariba for user’s, deploying arrived

shipments to end user’s locations, coordinating with them for upgrade activation process,

removing old profile from BES, and occasional remote wipes on devices that were reported

lost / stolen.

Oct. 05 – July 07 Merchandise Coordinator at Macy’s Inc.

Macy’s Inc (01/06 – 07/07) New York, NY

Solomon Page Group (10/05 – 01/06) New York, NY

Started out as temp assignment (3 mos.) and was hired in Jan 06 by Macy’s Inc.

Duties included the planning and preparation of products to be photographed

which were then integrated into the website and updated on (bi) monthly schedule

Worked extensively with Merchandise Associates, vendors, in-house Photo Team,

Created, assigned and entered product IDs into proprietary database for tracking

Mar. 01 – Sept. 05 Citibank NA NYC & BX, NY

Commercial, Finance Associate

• Handled large quantities of currency as bank head teller

• Processed heavy volumes of various customer requests for deposits, withdrawals,

investments, mortgage, and wire-transfers

• Provide customers with recommendations on value added banking services and products

Skills Microsoft Access, Excel, Word, Outlook, Ariba 8.2, Asset Center 4.4.1.4307,

Problem Management 6.2.2, Experts, Peregrine Portal, IT Service Center (ticketing),

Mobile Support, Falcon Production 5.1.2.0.0023, Oz, Work Station and NBS Desktop,

Helpdesk, Analyst, Troubleshooting, Customer Service, Call Center Management, MDM,

Asset Management, Vendor Management, Procurement

Education

June 13 – Mar 14 Phelps Memorial Hospital: CPR & EMT Certified Westchester, NY

Jan.03 – May 04 Bronx Comm. College: Major: Business Mgnt, (60+ Credits combined towards Assoc) Bronx, NY

Sept. 00 – Mar 01 Globe Institute of Technology: Major: Computer Programming New York, NY

Sept. 95 – June 97 John Jay College of Criminal Justice: Major: Criminal Justice New York, NY

References Available Upon Request

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