BARBARA J MAYER

**** * ****** ****, *****, Michigan 49120, C: 702-***-****, acvwfe@r.postjobfree.com

Summary

Results-driven Customer Service Representative, with proven ability to establish rapport with clients. Retired since 2012.

Highlights

Customer Service Expert Quick Learner

Active listening skills Inventory control

Seasoned in conflict resolution Creative problem solver

Courteous demeanor Energetic work attitude

Large cash/check deposits

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, products,

promotions, and orders.

Experience

Time Share Sales Agent Sep 2012 – Oct 2012

Geo Holiday – Las Vegas, Nevada

Meet & greet potential clients, show property, discuss pricing of time share packages, turn over to

Inventory Control for further consultation.

Time Share Sales Agent June2012 – Aug 2012

Bluegreen Properties – Las Vegas, Nevada

Meet & greet potential clients, get to know them, show property, discuss pricing of the time share

Programs turn over to inventory controller for further consultation.

Volunteer- Mercy Ministries/Local Outreach July2010 – Aug2011

Canyon Ridge Christian Church – Las Vegas, Nevada

Member of Food Pantry Purchasing Team, provide groceries for families in need.

Leader of Family Blessings Day – monthly clothing swap for families in need. Families bring slightly

Used clothing, shoes, and jackets and exchange them for the next size needed for their children,

Helping families in need in these tough economic times.

Payroll Specialist Jan2009-July2010

Managed Pay – Las Vegas, Nevada

Communicated with customers, employees and other individuals to answer questions and explain information. Input faxed payrolls, check for errors, and input new Child Support Orders, Commercial Garnishment Orders, Student Loan Orders and IRS Levy Orders. Took action as needed, to correct payrolls. Balanced quarterly payroll taxes, scanned all payrolls and verified for outside auditors.

Agent Mar2005 – Jan2009

ComSource Wireless – Las Vegas, Nevada

Canvassed the City of Las Vegas and the surrounding areas for clients in regards to their communications on and off site. Managed a wide variety of customer service and administrative tasks

To resolve customer issues quickly and efficiently. Guaranteed positive customer experiences and resolved all customer complaints. Attended local, regional and national trade shows for product development, training and defined by territory needs. Built relationships with customer and the community to promote long-term business growth, also shared product knowledge with customers, while making personal recommendations.

Sales Assistant/Sales Representative Jan1997 – Mar2005

Bearcom/Nextel Communications – Las Vegas, Nevada

Resolved customer complaints by exchanging merchandise, refunds or adjusting monthly statements. Served as liaison between customers and store personnel and various store departments. Shared product knowledge with customers while making personal recommendations. Communicated with customers, employees and other individuals to answer questions and explain information. Reconciled and reported discrepancies found in records. Assisted customers in person and via telephone, communicated with vendors regarding back order availability, future inventory and special orders. Generated sales and inventory reports in Excel with data from a variety of sources while maintaining 100% accuracy rate. Handled stock and inventory balances.

Education

Associate of Science, Business Management 1986

Macomb Community College – Warren, Michigan, USA

Accomplished this degree while raising my family.

Time Share Agent License (2Yrs), Time Share 2012

Time Share Sales Agent – Las Vegas, Nevada, USA

While looking for work, I attended a job fair and acquired a position of a Time Share Sales

Agent, I first needed to acquire my license before having the ability to work in this hectic

field.

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