Carol E. Jones

**** ******** **** ****

Jacksonville, FL 32244

acvwdp@r.postjobfree.com

305-***-****

Summary

Motivated with solid experience managing all levels of large scale projects, including budgeting and administration. Dynamic communicator who consistently exceeds goals and company expectations, Team Player.

HR SKILLS

• Employee Relations

• Orientation & Onboarding

• Benefits Administration

EDUCATION

Miami Jackson Sr. High School High School Diploma 1979 Miami, FL

NOTABLE ACHIEVEMENTS

Employee of the Year 2009 Beckman Coulter

Parent of the Year Northwest Boys & Girls Club

WORK HISTORY:

February 17 – Present Convergys/US Bank Jacksonville, FL

Customer Service Associate/ Call Center

Answering in-bound calls for US Bank customers

Deposit, money transfers International/Domestic

On-line Banking, in-put travels notes

Bill Pay, ordering new credit card/activation

Disputes/Claims

Fraud Claims,

Greet customers in a courteous, friendly, and professional manner.

Listen attentively to customer needs and concerns; demonstrate empathy.

Meet customer requirements through first contact resolution.

Confirm customer understanding of the solution and provide additional customer education as needed.

Complete accurate work and update customer file.

Effectively transfer misdirected customer requests to an appropriate party.

Contribute ideas to help resolve problems to better serve the customers and improve productivity.

Participate in activities designed to improve customer satisfaction and business performance.

Use decision-support tools to answer questions.

Solve unstructured technical issues and that may require abstract thinking.

Maintain broad knowledge of client products and services.

WORK HISTORY:

November 2015 – December 2015 Sears, (Orange Park) Jacksonville, FL

Cashier

Assisting Customers

Returns, Payments, Credit Applications, Layaways

Counting each register each morning before store opens.

WORK HISTORY:

August 2015 – December 2015 Duval Public Schools – Ortega Elementary Jacksonville, FL

School Monitor

Assisting students to their approached locations for teacher pick-up in the mornings.

Monitoring students lunch in the cafeteria for 3 hours, making sure they keep good table manners.

Exit each table out on a timely manner.

Office Assistant, Answering phone, writing tardy slips for late students.

WORK HISTORY:

March 2012 –March 2015 Isaac Daniel Group Miramar, FL

Office Coordinator

Maintain office supply inventories

Coordinate maintenance of office equipment

Coordinate and maintain records for staff, telephones, parking and petty cash

Answer, screen and transfer inbound phone calls

Receive and direct visitors and clients

General clerical duties including photocopying, fax and mailing

Open, sort and distribute incoming correspondence

Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors

Prepare and modify documents including correspondence, reports, drafts, memos and emails

WORK HISTORY:

November 2011 – January 2012 USPS Miami, FL

Mail Handler Assistant

Separate all mail received from delivery trucks and conveyors for dispatch to other conveying units and separates delivers mail for delivery to distribution areas.

Place empty sacks or pouches on racks, labels them where prearranged or where are plainly marked, dump mail from sacks, cut ties, faces letter mail carries mail to distributors for processing, places processed mail and close and lock sacks, separate outgoing bulk mail for dispatch and load mail onto trucks.

Handles and empty sacks; inspects empty equipment for mail and restrings sacks.

Cancels stamps on parcel post, operate cancelling machines, and carries mail from cancelling machine to distribution area.

Assists in supplies and slip room and operate copy machine and related to office equipment

In addition, may perform any of the following duties; make occasional simple distribution of parcel post that requires no scheme knowledge; operate electric fork lifts; rewrap damaged parcels; weigh incoming sacks; operate equipment and machinery assigned to the jurisdiction of the Mail Handler Union.

Perform other duties as assigned.

WORK HISTORY

October 1990-May 2012 Beckman Coulter Training Center Kendall, FL

Administrative Assistant

Schedule Doctor’s and Med Tech for training.

Schedule internal and external students for training, International and Domestic.

Answer, screen and transfer inbound phone calls

New Hire Orientation, I 9 verification, New Hire Training

Receive and direct visitors and clients

General clerical duties including photocopying, fax and mailing

Maintain electronic and hard copy filing system

Retrieve documents from filing system

Handle requests for information and data

Resolve administrative problems and inquiries

Prepare written responses to routine inquiries

Prepare and modify documents including correspondence, reports, drafts, memos and emails

Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors

Prepare agendas for meetings and prepare schedules

Record, compile, transcribe and distribute minutes of meetings

Open, sort and distribute incoming correspondence

Manage the waiting list

Maintain office supply inventories

Coordinate maintenance of office equipment

Coordinate and maintain records for staff, telephones, parking and petty cash

Customer Service, Client relations, scheduling support, assisted with the oracle skills and the mentoring project. Managed a diversity of routine projects in a fast paced, computerized environment. Analytical and detail oriented with a proven record for providing quality work within strict timelines. Demonstrates excellent communication skills, organizational, time management and problem solving skills. Exercises independent judgment, decision making abilities with a high level of confidentiality.

Hired on the job as a temporary employee and promoted to a full time employee on October 8’1990. As an integral liaison between management and service reps. Responsible for registering students and managing service training logistics by providing accurate class rosters, housing lists and car reports . Interfaced with hotel relationships and manage the fleet of pool cars.

Key Competencies

Communication skills - written and verbal

Planning and organizing

Prioritizing

Problem assessment and problem solving

Information gathering and information monitoring

Attention to detail and accuracy

Flexibility

Adaptability

Customer service orientation

Teamwork

Solid problem solving skills

Ability to learn

Possess insight into self and others

Dependable with proficient attention to detail

Communicate effectively

Affiliations: Miami Jackson Class Secretary for Class of 1979 Alumni, Member of Strictly Professional Woman, Northwest Boys & Girls Club Cheerleader Coach.

Computer Skills: Kronos, Oracle, MS Office (Word, Excel, Power Point, Outlook), Quick Books, Cashier, Fed-Ex Air bill labels, UPS labels, International and Domestic.

Languages: English

References provided upon request:

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