Joy A. Smith

*** *. ******* **., ***. G

Cincinnati, Ohio 45214

513-***-****

acvwcc@r.postjobfree.com

PROFESSIONAL SKILLS SUMMARY

•Business Office Administration

•Filing, Organization & Recordkeeping

•Daily & Monthly Business Reporting

•Word Processing & Desktop Publishing

•Bookkeeping & General Accounting

•Public Relations & Customer Service

•Sales & Expense Reporting

•Motivated with positive attitude

•Supply & Materials Management

•Oral & Written Communications

EMPLOYMENT EXPERIENCE

Administrative Assistant

Talbert House

Cincinnati, Ohio 2015 to Present

Provide administrative support for housing Associate Director for eleven housing programs.

Provide administrative support for housing Manager for two housing programs.

Responsible for filing, faxing and scanning documents.

Data entry using YARDI and CATT programs.

Spreadsheet creation to track occupancy, work orders and outcome information.

Manage charts for audits and maintenance.

Process daily paperwork.

Schedule/Confirm home inspections and office deliveries.

Collection of client’s rental portion.

Order Line Representative

Freestore Foodbank

Cincinnati, Ohio 2014 to 2015

Provide prompt customer service to agencies and volunteers.

Answer high volume phone calls.

Take agencies food orders over the phone or by email.

Assistant Manager

Family Dollar 2011 to 2014

Cincinnati, Ohio

Provide prompt customer service to customers and vendors.

Oversee cashiers and their duties.

Stock/Clean shelves in the entire store.

Process daily paperwork.

Inventory control.

Office Specialist 2006 to 2014

Cincinnati Metropolitan Housing Authority

Cincinnati, Ohio

•Manage a variety of administrative and clerical functions in a high-volume office. Work independently with little or no direct supervision.

•Provide prompt customer service and confidentiality to low-income clients throughout the housing application process.

•Coordinate application procedure by managing client payments, verifying clients' residency and income, and requesting background checks from the HamiltonCountyJusticeCenter.

•Answer phones and direct incoming calls, process and distribute daily mail, log information into database, maintain filing.

Assistant Executive Administrator

D.A.G. Construction Company, Inc. 2001 to 2006

Cincinnati, Ohio

•Fast-paced administrative position with a General Contractor.

•Responsible for filing, data entry, spreadsheet creation, management of switchboard and front lobby, and interaction with the public.

•Collected and processed all daily log information and utilization reports for the company.

Jobsite Office Manager

•Provided administrative support to Project Executive, Project Manager, and Superintendents for a $60,ooo,ooo construction site (City West and Laurel Holmes).

•Coordinated all project meetings, set-up and maintained project files, answered phones.

•Processed change orders, invoices, and payment applications.

Cabin Service Representative 1997 to 2000

International Total Services

Hebron, Kentucky

•Airline Servicing Company

•Responsible for overseeing housekeeping staff, procurement and inventory of hospitality supplies for all outgoing aircrafts for Delta Airlines.

•Processed all special requests and customer service needs.

Joy A. Smith, page 2

EDUCATION

Associate of Business Administration

Southwestern College of Business, Cincinnati, Ohio

October 2007

HONORS

The Bridges Program

Class Valedictorian

Cincinnati Metropolitan Housing Authority, Cincinnati, Ohio

December 2001

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