MICHELE HOERNLEN

*** ***** ****, ************, ** 07840

C: 908-***-**** acvwbl@r.postjobfree.com

PROFESSIONAL SUMMARY

Self-motivated Retail Sales Associate with more than 15 years in the retail industry. Seeking a new and challenging position with a motivated team. Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly, energetic, quick learning and mature professional with excellent customer service, communication and prioritization skills.

EDUCATION

Warren County Community College, Washington, NJ 2016

Computerized Accounting Certificate Program

Intensive 360-hour instructor-led program including:

Word, Excel, PowerPoint, Outlook

QuickBooks Pro 2015

Business Writing, Business Math

Accounting Principles

Keyboarding Skills

Payroll, Inventory, Journal Entries

Bernardsville High School, Bernardsville, NJ 1978

High School Diploma

WORK HISTORY

A & P, Califon, NJ 2000-2015

Scanning Coordinator

Responsible for the overall pricing accuracy for all merchandise in the store.

Conducted daily, weekly and monthly price changes, including changing shelf signs, tags, and promotional signs requiring precision and attention to detail.

Data Entry with not on file items, billing invoice discrepancies and damages, ordering of supplies and stock for store.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Completed administrative activities including supporting sales and preparing reports thoroughly, following company policy.

Helped store maintain a 100% customer satisfaction rate for the front end on secret shopper surveys. Increased checkout accuracy by improving cashier training.

Informed management of any issues or discrepancies with effective communication between departments.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Actively pursued personal learning and development opportunities

Capelli Designs Salon, Alpha, NJ 1993-1999

Manicurist

Checked members and guests in promptly for their appointments. Coordinated and booked service appointments for individual and group clients.

Promoted and sold salon services and products.

Opened and closed the salon, which included counting cash drawers and making bank deposits.

Wilson Heating and Cooling, Great Meadows, NJ

Administrative Assistant/Bookkeeper 1989-1991

Performed administrative duties for heating and cooling company including answering customer inquiries, filing necessary paperwork and scheduling service calls.

Performed accounting duties including processing payroll, accounts receivable and payable, invoicing and collection correctly and efficiently.