Kingsley Natie

*** ***** ******, **** ** Phone: *78 - 304 - 7247

E-mail: acvw87@r.postjobfree.com

SUMMARY

Experienced in financial services and knowledge of the financial services industry, products and solutions. Strong systems orientation and analytical skills. Managed controls to mitigate risks of loan quality defects and legal and regulatory non-compliance.

Excels at maintaining strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to my roles.

Proven experience with business analysis, business modeling, document processing, process re-engineering and information architecture to streamline client and business processes.

Enthusiastic results-oriented individual who has a strong work ethic and demonstrated success in customer centric focused roles. Ability to build relationships that exceed client and management expectations. A quick learner who has initiative and drive.

Demonstrated excellent interpersonal skills, solid written, verbal communication, and presentation skills with strong influencing skills. Successful working within both fast paced and low key, high performing team environments.

PROFESSIONAL EXPERIENCE

SALEM FIVE BANK SALEM, MA 2015

Mortgage Loan Quality Control Specialist

Analyzed and reviewed entire loan files for compliance to investor guidelines, regulatory compliance requirements and the Bank's lending policy as required by the Busey Bank Secondary Market Quality Control Policy.

Prepared monthly quality control system reports and worked with the Compliance Auditor to prepare to quality control reports to be issued to management.

Sent notification letters to customers whose files were being reviewed in the quality control process.

Sent out verification letters on information in the file that needed to be re-verified for quality control purposes.

Re-calculated monthly income and debt, income to debt ratios, loan-to value ratios, and verified the files to ensure the availability of sufficient funds to close with appropriate reserves.

Coordinated the appraisal review process for the quality control audits.

Worked with colleagues in the mortgage department on missing documents and corrections that needed to be completed prior to issuance of the quality control report.

Assisted the Internal Audit team or the Loan Review team with audits or reviews, on an as needed basis. Assisted with the review of retail loans for adherence to loan policy, credit standards, and compliance requirements. Work with any external auditor/examiner. Provide assistance to the compliance auditor.

BANK OF AMERICA CAMBRIDGE, MA 2014

Personal Banker

Responsible for offering and selling financial products and services (i.e. Credit Cards, CDs, Loans) to both consumers and small business customers.

Routinely worked with customers and small business clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs.

Ensured the customer's needs were met by partnering with the appropriate specialists and/or teammates to serve the customer's banking, small business, mortgage and investment needs.

Helped to create an excellent customer experience. Proactively managed risk in every business, product, and service transaction leveraging the Risk Framework.

Demonstrated Bank of America core values. Understood and lived the values that supported the culture.

Treated all customers equally and fairly. Adhered to policies and procedures. Stayed informed of key priorities and business updates.

Maximized personal productivity through attention to detail, self-motivation, and adaptability to achieve branch and personal goals.

Actively participated in opportunities to expand knowledge as well as influencing and interpersonal skills.

MOSIAC / SAMSUNG MOBILE AMERICA DANVERS, MA 2013

Samsung Experience Consultant (Manager)

Managed individual performance of direct reports against established goals.

Demonstrated effective decision-making skills and the ability to reason and take action in resolving problems while exhibiting professional sound judgment.

Conducted consumer facing activities- demonstrating key features, assisting customers with setup of devices and troubleshoot issues.

Conducted product training and knowledge transfer for sales representatives.

Responsible for point of sale transactions with consumers.

Established and maintained business relationships between store personnel, client management, and clients in order to effectively execute program objectives.

Maintained and built brand presence at the retail store through merchandising, display maintenance and some POP and plan-o-gram compliance.

Made a significant impact on sales and improved the customers' buying experience.

Responsible for interviewing, hiring and training part-time Technology Sales Representatives.

Completed call reports, paperwork, and on-going personal training in a timely manner, meeting all deadlines.

Managed the scheduling of part time specialists for assigned store as needed.

NORTH SHORE COMMUNITY COLLEGE LYNN, MA 2012

Computer Assistant/ Student Coordinator (part-time)

Provided technical assistance to new students during New Student Orientations.

Assisted students with understanding the registration process and with enrolment using BANNER/PIPELINE integrated computer information system.

Coordinated the set-up of computer stations and provided trouble-shooting assistance. Performed routine maintenance procedures.

Selected and set up appropriate hardware, control switches, and peripherals in accordance with established instructions.

Observed equipment and control panels for operator messages or error indicators and assisted in editing computer output to ensure accuracy of data.

Assumed remedial action to correct basic errors and reruns data or reports errors or machine malfunctions to senior assistants or supervisor.

Packaged and arranged output for distribution to students.

Operated peripheral equipment such as printers, sorters, buster’s, data imaging, etc.

Contributes to unit goals by accomplishing related duties as required.

TOPNATCH COMPUTERS LIMITED WARRI, DELTA STATE 2000 - 2008

Instructor/Program Coordinator

Taught the Origins of the Computer and its Present Day Application.

Established a student-centered learning environment that fostered student success.

Managed individual performance as well supervised direct reports to ensure established goals were reached.

Made a significant impact on sales and improved the customers' buying experience.

Conducted consumer facing activities- demonstrating key features, assisting customers with setup of devices and troubleshooting issues. Established and maintained business relationships between store personnel and the client in order to effectively execute program objectives.

EDUCATION

Advanced Project Management & PMP Prep Completion 2015

William George Group

Post Graduate Diploma* –Computer Science 2002

Nnamdi Azikiwe University

Bachelor of Science* – Industrial Mathematics 1999

Delta State University

*Credentials Evaluated by the Center for Educational Documentation, Inc. (CED)

Boston, MA (Degrees same as US equivalent. Documentation provided upon request.)

TECHNICAL SKILLS/CERTIFICATIONS

Certified Agile-Scrum Master Certification 2015 (#152)

Microsoft Project 2010 #2632

Microsoft for Windows, Excel, Power Point, outlook

First Aid, CPR-Adult and AED-Adult

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