PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

YESENIA MELENDEZ

*** ******* **, *** *****, CT 06513

Cell: 203-***-****

acvw7x@r.postjobfree.com

Qualified CSR Manager with Five years in fast-paced customer service and call center environments. Personable and professional under pressure. I'm always finding new ways to help improve business and im very self motivated. I'm patient and have extensive background in conflict resolution and customer care. Trusted key holder

Creative problem solver

Exceptional communication skills

Quick learner

Strong client relations

Proficient in cash management

Cash flow management

Mediation capability

Multi-line phone talent

Credit card processing

Strategic sales knowledge

Bi-Lingual

CSR Manager January 2011 to Current

Edible Arrangements - 1920 dixwell ave Hamden CT 06514 Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed.

Communicated with vendors regarding back order availability, future inventory and special orders.

Earned management trust by serving as key holder, responsibly opening and closing store.

Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Scheduled weekly inventory pickups and deliveries with vendors. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Gateway Community College 2017

20 Church St New haven CT 06510

Student: Liberal Arts & Sciences

Eli whitney technical High School 2010

71 Jones road Hamden CT 06514

High School Diploma: