Velma Nwafor

**** ***** **** *****, *********, Ga.30252 Home: 678-***-****

acvw72@r.postjobfree.com

Professional Summary:

• Energetic, results-driven professional with more than a decade of experience in customer service arena.

• Track record of conferring with customers by telephone or in person to provide information about products or services.

• Expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints.

• In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Committed to remain constantly aware of customer activity to ensure a safe and secure shopping environment. Excellent communication, problem solving and time management skills along with prior cash handling experience.

Skills:

• Exceptional ability to stay attentive when dealing with customers

• Clear communication skills aimed at understanding customers’ needs and providing corresponding services

• Proven ability to grasp product knowledge and relay product information in a concise but potent manner

• Analytic thinking aimed at resolving customers’ issues in a proactive manner

• Able to find conflict resolution without losing self-composure.

Work History:

Home Maker, 02/2015 -Present

Responsible for assistance and instruction in managing and maintaining a household, dressing, feeding and incidental household tasks.

Assist head of household in training & disciplining children, assigns and schedules housekeeping duties to children according to their capabilities and take interest in children’s schoolwork assist them in establishing good study habits

5105 Towne Park Drive, McDonough, Georgia 30252 Home: 678-***-****

WIS International

Inventory and Data Collection Services 11/2014-02/2015

To take yearly inventory of the assigned supply, requisitions, using our internally developed software, patented hardware and skilled workforce we provide physical inventory counting, merchandising and space optimization services to the majority of leading retailers worldwide. WIS International maintains an industry reputation for many first-ever, proprietary technology innovations including the integrated, single-handed inventory count terminal.

Customer Support Advocate

Apac/Customer Services Medicare/Medicaid-Davenport, IA. 09/2013-11/2014

To be the main contact for the customer in handling an order for medication, questions or problems, and to keep the customer updated with timely and frequent information about progress towards resolving the issue. To facilitate a resolutions by bringing together the appropriate department heads. To implement a procedure that ensures the problem does not occur again, or recommends products or services to better meet customers’ needs.

VK3 Lil Ones Boutique

Online Store 05/2008-09/2013

An online store manager is responsible for everything that goes on in the store’s website. This includes the posting/displaying of the goods, making sure that all links are working, updating the database, and of course, customer service.

To make sure that the online store continuously runs smoothly, the online store manager must always respond to emails as well as answer phone messages from both their clients and suppliers in 24 hours or less.

The online store manager also keeps in touch with a logistics company as well as the suppliers and manufacturers of the products they provide. This way, she can haggle and agree on pricing of all goods.

It is also her job to keep a database of the inventory. She must always know what products need to be replenished or changed. She makes a schedule for the cut-off of the order filling and payment for the day to ensure the buyer receives the packages in a timely manner.

5105 Towne Park Drive, McDonough, Georgia 30252 Home: 678-***-****

The online store manager is also in charge of the promotion of the site. She is responsible for the sales as well. Therefore, she needs to think of ways to attract more customers like free shipping, or buy 2, get 1 free deals. If she is skilled in working on a computer and has SEO or search engine optimization skills, she can use this to promote the online store as well.

Customer Service Representative 03/2000-May 2008

Handles incoming calls or inquiries from prospective customers or clients

Assists customers effectively by solving customer disputes

Provides customer additional information or explains services

Discusses products offered and ensures customer satisfaction

Tactfully handles confrontational or stressful interactions with the public

Completes supporting paperwork and data entry as required

Accurately captures customer information

Creates and maintains service reports

Paraprofessional

Department of Defense Hanau Germany 04/1997-01/2000

Works with individual students or small groups of students to reinforce learning of materials or skills initially introduced and outlined by certified staff. Monitors work, corrects papers, and supervises curriculum-based testing and makeup work as assigned by the certified staff. .Serves as the chief source of information and help to any guest teacher assigned in the absence of the regular certified staff. Performs clerical, classroom maintenance, and instructional duties as assigned by the certified staff.

5105 Towne Park Drive, McDonough, Georgia 30252 Home: 678-***-****

Education

1979 Wilkinson County High-Woodville, Mississippi GPA: 3.0

Ashworth University- Norcross, Georgia AD: Psychology, Graduated July 2011

Sheer Success Training Academy, License Cosmetologist/ Graduated 1995

Bachelor of Science: Psychology, Liberty University

Health Records Management, Ashworth University

Midwest Whole Child Development Group: Johnson County Community College 6 ceu’s

Accomplishments

Knowledge of and ability to interpret standard military personnel rules, regulations procedures and precedents relating to assigned military personnel areas, including the various types of transactions processed.

I have knowledge of military organizational structures, protocol, and similar matters with respect to military personnel processing requirements.

Typing speed-40wp, I am proficient with Apple, Toshiba, Dell computers, and most window based applications. Study the latest computer advancements, select, install and maintain hardware.

Certificates

Delta Epsilon Tau International Honor Society/Membership National Association of Professional Women,

142nd Corps Support Battalion/Certificate of Appreciation Child and Youth Services/Certificate of Appreciate

Europe Regional Dental Command/Certificate of Appreciation

Customer Service Training/Certificate (ACS) Army Community Services/Fort Polk Louisiana/Certificate received.

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