CYNTHIA L MARTIN

**** ********* ****. * Barberton, OH 44203 * 330-***-**** * acvw5r@r.postjobfree.com

CAREER PROFILE

Ambitious, results-oriented and dedicated professional offering years of technical experience and knowledge in the following: Application Databases, IT Servers (Oracle & SQL), CRM Systems, Web/Internet Applications and ERP Systems. Seeking a full-time opportunity to bring a wealth of business knowledge, experiences, and customer service skills to the workplace.

TARGET POSITION

Business Analyst with a focus on management and client reporting.

SUMMARY OF QUALIFICATIONS

Query Data & Report Development

Troubleshoot and resolve issues.

Business Analysis.

Create, design and write documentation.

Communicate with all users-internal & external.

Communicate with management at all levels.

Train, Mentor and Lead others.

Create, design and write training material.

Write SQL Queries.

Translate business unit needs.

Steering Committee Experience.

Public Speaking & Presentation Skills.

TECHNICAL STRENGTHS

Web Design

System Testing

IIS

VBA

Project Management

Crystal Reports

HTML

Citrix

CRM

ERP

Data Warehouse

Database Design

Technical Support

Microsoft Office

User Testing

Visual Basic

SQL & Oracle

Technical Writing

SSRS

SharePoint

TFS

Cognos

SEO

BI Tools

WORK HISTORY

Technical Reporting Analyst, SummaCare, Akron, OH 03/2016 to Present

oDevelop scripting and reporting tools to enhance efficiency and accuracy of transactions.

oAct as a liaison between user departments and external vendors in developing business specifications, databases and applications needed to support payment processes and ensure compliance with CMS regulations.

oDevelop and maintain databases and reporting application solutions to automate and support enrollment, billing, and reconciliation operations.

oMonitor performance of application solutions after implementation, taking action as required to scale capacity, optimize coding practice and/or database design to support volume demands and performance.

oAssess CMS data connectively related to enrollment. Ensures systems exist to store data transmitted from CMS and associated vendors. Ensures electronic files submitted by Summa Management Services Organization to CMS or other vendors are in specified format and compliant with technical specifications provided in CMS guidance.

oAssists with formulating process workflows to correct discrepancy and error reports on a routine and timely basis within CMS compliance regulations.

Consultant - Business Analyst, Apex Systems, Inc., Mercer, Brecksville, OH 10/2015 to 12/2015

oDefine requirement definitions of client survey requests.

oDocument the client and delivery requirements by writing SRS documents using a best practice framework and store in on-line repository (SharePoint).

oReview requirements with Product Manager and client for clarification and agreement.

oDeliver SRS documents to team members for application development and QA testing.

oUpdate and maintain requirements documents throughout application development lifecycle.

oRun data analysis to evaluate application usage trends to identify improvement opportunities.

oLead standup project meetings including stakeholders, QA, developers and management.

oCreate and maintain project team timelines including resources and development sprints using TFS and SharePoint.

oWrite and maintain project meeting notes.

oAssist QA with project test scripts.

oAssist stakeholders and internal and external clients with technical questions.

FirstMerit Bank, Akron, OH

oSystems Analyst II 8/2012 to 6/2015

Monitored and updated external department Microsoft Access databases.

Monitored and updated FCRM System.

Performed daily analysis, checks & balances and updates to the AML excel reports and 3rd Party Vendor System (FCRM).

Ran daily Crystal and/or SQL reports and sent results to management teams.

Ran weekly and monthly Crystal and/or SQL reports and sent results to management teams.

Performed testing and tuning of the FCRM system.

Performed special project analysis and reporting as needed (Lexis Nexis Billing).

oOperations Analyst II (position eliminated)

Supported 1500+ internal and external users on 3rd party vendor system.

Provided training to internal and external users on 3rd party vendor system.

Oversaw and managed Trust database systems.

Trained department on new operational procedures and initiatives.

Administered new sign-on and/or delete requests, password control and system maintenance.

Wrote and maintained procedure and user manuals.

Maintained all user system-level recertification on a quarterly basis.

Developed and distribute Adhoc executive-level reports.

Provided technical support to customers to help them resolve system or product related questions.

Liaison for FirstMerit system users and 3rd party vendor system support team.

oBusiness Analyst II (position eliminated)

Provided technical support to Commercial Credit Department internal and external customers.

Oversaw and managed 3rd Party Credit Vendor System.

Developed, designed and distributed management reports for credit analysis and trend forecasting.

Interviewed Business unit end-users and management to understand and gather requirements.

Elicit, analyzed, communicated and validated requirements for changes to business processes and Credit system.

Trained end-users on new enhancements.

Lead presentations on new reporting and system components.

Senior Technical Account Manager, Yardi Systems, Inc. Broadview Heights, OH 6/2011 to 7/2012

oAssisted with marketing department rebranding.

oUpdated website content and images.

oIncreased website rankings on Google using SEO strategies.

oIncreased website visitors using SEO strategies and Social Media.

oCreated and maintained website blog.

oMaintained department newsletter for customer marketing.

oSetup and maintained social media platforms to communicate better with customers.

oCollaborated with management to identify and produce relevant features and content for the website in order to meet marketing and communication objectives.

oAssisted in the creation and production of all sales and marketing collateral, both print and digital.

IT Instructor, National College, Stow, OH (adjunct, winter only) 5/2011 to 5/2011

oInstructed non-technical students in the Visual Basic Computer Language.

oResponsible for the administrative duties necessary to conduct class including set up of class roster, daily attendance, drop/add removals, communication and follow-up to successfully meet learning objectives for delivered courses.

oMet with students one-on-one about their grades

oDeveloped fun contests based on class material to make help make learning fun.

oMentored and encouraged students.

Software Instructor, Laurel Technical Institute, Sharon, PA (relocated) 2/2010 to 5/2011

oTrained 100+ non-technical students to learn various Computer Programming Languages, Business Administration course offerings and IT Networking Course offerings.

oHelped to develop training program curriculum and supporting materials.

oHelped students prepare resumes, cover letters and portfolios.

oAssisted the Campus Director with New Student Orientation and On-boarding process.

oAssisted Campus Director with program presentations.

oAdvised students on workplace etiquette, dress, interviewing, and other related issues through employability workshops.

oTutored students who fell behind in class due to outside circumstances.

IT Data Analyst, Aultman Hospital, Canton, OH (temporary, winter only) 11/2010 to 3/2011

oSupported customers of the Claims Department.

oPerformed daily claims research in the claims database system.

oUpdated claims in the claims database system.

oProvided customer data analysis and trend reporting to management.

CRM Administrator, First National Bank, Hermitage, PA (relocated to Akron, Oh) 1/2009 to 9/2009

oHelped to develop training program curriculum and supporting materials.

oWorked closely with Retail Executives and the Sales & Service team to ensure contiguous alignment of the retail strategy, sales management system and the software solution.

oServed as the primary source of contact to train and support 350 system users.

oMaintained 3rd-Party software system to ensure optimal performance and accuracy.

EDUCATION

Bachelor of Science, Computer Science, Minor, Business Administration

Kentucky State University, Frankfort, KY

Associate of Applied Science, Web Development

ITT Technical Institute, Strongsville, OH

COMMUNITY INVOLVEMENT

Youth Inspirational Speaker, Akron, Canton, Cleveland Communities 2009 - Present

Big Sister, Big Brother & Big Sister Organization of Summit & Medina County 2008 - Present

Director & Tutor, Gus Johnson Community Center, Akron, OH 2001 - 2008

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