Francisco A. Soto * Augusta Ct, Edison, NJ *****

908-***-**** § acvw4x@r.postjobfree.com

SUMMARY:

Problem solving, knowledgeable, and solutions-oriented IT Specialist with extensive experience installing, maintaining, configuring, and troubleshooting PC hardware, software and network. Works effectively with technical and non-technical team members and consistently demonstrates a helpful attitude.

KEY SKILLS:

Desktops new Installation, Upgrades & Refurbish, Laptops, Help Desk support, User support, Remote users, Software issues, User Setup, Password resets, Network troubleshoot, Network printer, Active Directory, Windows Server 2008-2012, Smart Phones. Corporate Mail configuration.

TECHNICAL ACUMEN:

Certification: CompTIA A+ ID# COMP001020632724

Operating Systems: Windows XP, Windows Vista, Windows 7, Windows 10, Windows server 2008 - 2012

Software: MS Office (2003, 2007, 2010, 2013), MS Dynamics, BMC Track-It, Prove IT, OnBase, Empact, Crystal Reports, Citrix, DameWare Mini Remote Control, GoToAssist, Symantec Backup Exec 2010–2012, Unitrends, VMware vSphere Client. Mobile device and MAC skill set.

PROFESSIONAL EXPERIENCE:

ST LUKE’S HOSPITAL HEALTH NETWORK, Bethlehem, PA May 2015 – January 2016

IT Tech - TALON

Hospitals: Bethlehem, Allentown, Anderson, Miners, Monroe, Quakertown, Warren

Install Windows 7 in Small & Full-sized functionality of Tiny Desktops to replace old Windows XP

Perform mini PC’s installations, and replace old monitors with 27’’ monitors in all St. Luke’s Hospitals.

LEHIGH VALLEY HEALTH NETWORK, Allentown, PA November 2014 – April 2015

IT Tech - KFORCE

Implementation of EPIC - Electronic Medical Record (EMR) - at Lehigh Valley Health Network.

Hospitals: Bethlehem (Muhlenberg), Cedar Crest (Allentown), 17th Street (Allentown), Hazleton, Tilghman

Perform PC’s installations, troubleshoot for implementation of EPIC equipment deployment in LVHN.

Active Directory

TDR tester:

Perform EPIC’s TDR testing for implementation of EMR in Lehigh Valley Health Network.

DUAL TEMP, Allentown, PA June - September 2014

IT Administrator - SYNERFAC

Help desk – User Setup – Network Troubleshoot - Network printer - Hardware issues – Software issues

Set up new hire in Active Directory (grant access to folders, printers, permissions, password and groups)

Windows Server 2012, Microsoft Exchange 2013, SQL Server 2012, Crystal Reports

Microsoft Dynamics 2013 and WennSoft Signature 2013

VMware 5.0 Virtual SO

Unitrends Backup System

JOULÉ INC. (A DIVISION OF SYSTEM ONE), Edison, NJ November 2000 to January 2014

Senior IT Helpdesk Technician

§ Joulé New Hires:

* Set up new hire in Active Directory (grant access to folders, printers, permissions, password and groups).

* Create new hire in Exchange mailbox for company email.

* Set up the new Hire with proper Monitor-Computer-Printer-Phone. Configure phone extension and Voice Mail.

§ Joulé All employees:

* Follow all help to Joule people trough Track-It system.

* Installed, refurbished and repaired desktops and laptops for 250 company employees. (Joulé/Mountain Ltd)

* Installed, refurbished and repaired phones, local & network printer/scanner. (Jamming /maintenance kit /toner)

* Performed OS migration when needed: Win 98 to Windows 2000- Win 2000 to Win XP- WinXP to Windows 7

§ Joulé Branches.

*Addressed End User requests from all branches via: phone, email, and Track-it system.

*Troubleshoot and fix issues -such as Citrix or Network- through remote connection (Dameware) and in person.

§ Joulé Onbase Workflow:

* Oversaw for Joule temporary employees I9s System through the Onbase Workflow application.

§ Joulé Servers:

* Completed daily Symantec Data Backups of 3 Corporate Servers and monitored branches’ daily servers’ backup.

* Checked for Network issue: patch cable, NIC ‘link lights’, Ping, Router (ipconfig /all), (tracert ‘hops’)

Key Achievements:

Named Joule Employee of the Year in 2002 in recognition of corporate support and excellence in improving PC performance.

Consistently met or exceeded expectations in all performance reviews; earned reputation for resolving user issues as quickly as possible and going above and beyond to enable staff to work uninterrupted.

Increased personal number of work orders completed per year from 880 to 1.3K+ between 2009 and 2013, more than double the productivity of 2 fellow technicians.

Joule Perform daily check of Active Directory.

Minimized the cost of printer’s maintenance. (no third party)

PRIOR EXPERIENCE:

Kean University, College of Natural, Applied & Health Sciences, Union, NJ

Computer Lab Assistant

US Army – South Korea

E-4 Specialist

2 years’ Service, Honorable Discharge

EDUCATION & PROFESSIONAL DEVELOPMENT:

Kean University, Union, NJ – 3.86 GPA, Summa Cum Laude

BS, Computer Science

New Horizons

A+

MindLeaders, Safari Books Online, Pluralsight

Networking+

Microsoft IT Academy

Server 2008

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