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Manager Customer Service

Location:
Richmond, TX
Posted:
July 28, 2016

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Resume:

*/**/****

Lyndon White

C: 832-***-****

E: acvw3o@r.postjobfree.com

A: 5525 READING RD ROSENBERG, TX 77471

W: https://www.linkedin.com/in/lyndon-white-6a902152

Education

B.F. TERRY HS

HS DIPLOMA

2.8 GPA

Experience

SHIFT MANAGER 02/2016 – PRESENT

SMOOTHIE FACTORY SUGARLAND, TX

Responsible for keeping the Smoothie Factory store functioning smoothly day in and day out.

Serve as the main connection between Smoothie Factory and the customer

Manage overall shift operations, sales performance, and execution of brand excellence in the absence of the Store Manager.

TEAM LEAD 07/2015 – 10/2015

ACADEMY SPORTS + OUTDOORS MISSOURI CITY, TX

Ensures providing exceptional customer service is the top priority of every interaction.

Trains and develops associates.

Provides feedback on how associates are executing day-to-day tasks.

Provides direction to associates so that customers are assisted in a timely, efficient and knowledge Suggests methods to improve department operations.

Assists senior team lead or manager with daily operation of the department.

Works as a leader or member on special projects.

Ensures compliance with established sales, safety and security practices and procedures in conjun Organizes and displays merchandise in accordance with company merchandising standards.

Assists with departmental zoning.

Drives the completion of daily tasks.

Notifies senior team lead or manager of all associate relations issues, as well as any and all issues Joins floor walks with regional vice president, district manager, store director, and manager.

Coordinates associates and their work.

Provides input on the appropriate allocation of payroll hours and staffing levels.

Completes 4473 paperwork and submits for approval.

Adheres to emergency procedure protocols.

Reports all time clock exceptions.

CHILDCARE ASSISTANT 10/2014 – 10/2015

LIFETIME FITNESS SUGARLAND, TX

Provide members and their children with a safe, healthy and inviting environment in which to grow and

learn while allowing parents to experience a healthy way of life.

Implement and organize fun and entertaining activities and games for children.

Monitor and interact with children to maintain a safe and healthy environment with respect to the toys,

other children, and surroundings

Clean and maintain the Child Center by following the cleaning checklist and performing assigned tasks.

Promote and sell all children's programs, including birthday parties and summer camps

WAREHOUSE TECH 07/2014 – 03/2015

DRAEGER SAFETY INC SUGARLAND, TX

Coordinate daily activities of warehouse to ensure safe and efficient storage and retrieval of Draeger inventory.

Maintains inventory and supplies by receiving, storing, and delivering items; securing warehouse; coordinate staff.

Responsibilities:

Meets warehouse operational standards and safety standards by contributing warehouse information to strategic

plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving

problems; identifying warehouse system improvements

Meets warehouse financial standards by providing annual budget information; monitoring expenditures; identifying

variances; implementing corrective actions. Maintain sufficient shipping supplies for warehouse.

Moves inventory by scheduling materials to be moved to and from warehouses (STOs) accurately; assume

responsibility for delivery of all standard Draeger parts and non-stock items to various locations; i.e shop, Services,

etc. Assemble all items per production orders and deliver to shop as needed, Maintain cleanliness of the warehouse

at all times.

Supervise warehousing and storage of all stock. Maintains storage area by organizing floor space; adhering to

storage design principles; recommending improvements

Maintain accurate inventory records by conducting physical counts, as required; reconciling stock variances; inputting

data

Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive

maintenance; calling for repairs

Supervise receipt/sending of all shipments. Process receiving, discrepancies, and damage reports as needed.

Evaluate complaints received on shipments of equipment and supplies and take appropriate action.

Provide training to employees assigned to warehouse, as required

Performs other duties as needed and assigned.

WAREHOUSE TECH 03/2013 – 07-2014

PEPSI CO/ FRITO-LAY ROSENBERG, TX

In charge of providing material and product to production throughout work schedule using forklift

In charge of receiving pallets of material and product on trailers through docking stations using stand up or sit down forklift

receive and document material or product

In charge of weighing and counting weekly inventory on remaining product or material

In charge of storing product and material received or left over from production schedule using forklift

In charge sampling new product received in during work schedule

Required to document, log, and file material and/or product daily as received or shipped

RECREATION COORDINATOR 12/2012 – 08-2013

RICHMOND STATE SUPPORTED LIVING CENTER RICHMOND, TX

Responsible for the daily planning and executing of activities for the people they are assigned to work with, to include full responsibility in planning, coordinating and participation in on/off campus activities.

Required to assist in maintaining the Gym; involve unit staff in conducting scheduled recreation activities; provide equipment and materials necessary to conduct evening and weekend activities; monitor and maintain supplies and insure supplies are available and replaced.

Work with person’s possessing challenging behaviors such as self-injurious, none compliance and aggression.

Actively participate and/or serve in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation.

Skills

EVENT PLANNING

MICROSOFT WORD

POWERPOINT

EXCEL

DATA ENTRY

TEAM BUILDING

PUBLIC SPEAKING

SOCIAL NETWORKING

HAZMAT

INTERNATION AND DOMESTIC SHIPPING/RECEIVING

MANAGEMENT

TEAM LEADERSHIP AND BUILDING

CONFIDENT AND AUTHORATIVE

SELF-MOTIVATED

PERSONAL AMBITION

RESILIENT

PRESENTATION

COMMUNICATION



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