PAROMITA MUKHERJEE

** ***** **** **, *** ***, San Jose CA 95134

Residency Status: Lawful Permanent Resident Phone: +1-408-***-**** acvw33@r.postjobfree.com

Professional & Leadership Highlights

• Masters in Hospital Administration (2014) with ~5 years of work- experience in Administration, Branding, CRM and Customer Service Operations

~2 years’ experience with global business process management firms - WNS Global Services & Mphasis (HP).

~3 years’ experience as Executive Assistant to Director of Eastern India’s top Iron & Steel Manufacturing firm.

• Received Certificate of Appreciation twice in ’08 & ‘11, for outstanding performance in handling international customer service accounts such as, Zurich Insurance Group, Travelocity.

• Organized “Medication Safety Week” event in Grant Medical Foundation, Ruby Hall Clinic, India. Managed Blood/Organ donation camps, and anchored multiple Seminars, Conferences and Award functions.

• Engaged with NGO project “Positive Deviance” with ASHA (Association for Social and Health Advancement) for controlling malnutrition of children.

• Received Teachers choice – Student of the year award for two consecutive years (’13 &’14) for All Round Performance in NSHM College of Management and Technology, Kolkata. Professional Experience

Summer Internship at Grant Medical Foundation, Ruby Hall Clinic, Pune, India (Jun’13- Sep’13) Research Paper: “Study of Prescription Errors and its findings in Medication Safety Drive survey.”

• Analyzed impact of series of audits to minimize the prescription errors. Systematic review of clinical evidence gathered by direct observation of prescription errors in patients. Finally, trained ~200 junior doctors and medical students regarding drug monitoring, drug prescription, fault, medication error.

• Received Best Trainee Award for contribution towards Medication Safety Drive. Mphasis an HP Company, Pune, India (Nov’11 – Jun’12) Customer Support Officer

• Provide excellent customer service, handling claims related issues and deliver feedback to Switzerland's largest insurer and its third party agencies.

• Troubleshoot issues and ensure quick resolution adhering to client demand and requirement guidelines. WNS Global Services, Pune, India (Oct’08- Aug’09) Customer Support Associate (Reissue Executive)

• Working with Travelocity’s Airline, Hotel & Car rental partners for re- issuing accounts in case of flight delay, cancellation, change in schedule, error in itinerary etc. – using client/airline software. Executive Assistant to the Director, Maa Lilori Ispat Pvt Ltd (Dec’05- Aug’08)

• Prior to College Graduation, worked as Executive Assistant to the Director with an India- based Iron & Steel Manufacturing Company. Responsible for handling international clients and vendors, administration, front desk, organizing events, scheduling meetings and seminars, maintaining files and documents, billing & payments.

• Proficient in MS Office applications: Excel, PowerPoint, Outlook and Project Management tools (trello, evernote) Academic Qualification

• Masters in Hospital Administration, NSHM College of Management and Technology, India (2014) : DGPA - 8.36/10

• Bachelor of Science in Zoology, Fergusson College, Pune, India (2011) : First Division (69%)

• Higher Secondary Education, Burnpur Riverside School (2003) : First Division (62%)

• Secondary Education, Burnpur Riverside School, CBSE board (2001) : First Division (69%) Special Interests

• Outdoor sports - Javelin throw, Shot- put and Discuss throw.

• Public speaking, People Management, Anchoring, Travelling, Reading, Cooking