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Manager Customer Service

Location:
Orlando, FL
Posted:
July 28, 2016

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Resume:

BRIAN BERGSTROM

**** ******** **** **. *******, Fl. 32832 858-***-****

acvw1p@r.postjobfree.com

OBJECTIVE

To obtain employment with your company where my position has room for growth with management, employees, and clients. The position preferred will provide a variety of challenging assignments where my knowledge and management experience will complement the image of your company and its services to its customers.

QUALIFICATIONS

- Over 25 years of diversified and increasingly responsible experience in Operations, Management, and Sales. Demonstrated ability to establish priorities, initiate and implement effective and profitable programs.

- Able to tactfully and effectively communicate with a wide variety of people, make reasonable and timely decisions, work without supervision, meet critical deadlines, and convert new ideas into meaningful results.

- Highly motivated, professional attention to detail, ability to organize, influence and stimulate others.

EXPERIENCE

Inventory Control Clerk Walt Disney World

Responsible for daily inventory and ordering of all the food, liquor, supplies and equipment for the resort restaurant. Pay all bills related to these purchases and unsure employees are using good food and beverage product safety practices. Control of vendor short deliveries and spoiled or loss of product to keep the costs of product and sales in check.

OWNER/OPERATOR LB’s Sports Bar & Grill 6/09 – 5/12

3375 Mission Ave., Oceanside, CA. 92058 760-***-****

- Responsible for day to day operations of a restaurant and bar. Hire, train, and manage employees, order product, marketing, quality and cost control, and guest satisfaction.

OWNER/OPERATOR Park Place Cleaners 10/92 – 3/09

Reno, NV., Las Vegas, NV., & Solana Beach, CA.

- Responsible for designing, installing, and operating a dry cleaning plant. Hire, train, and manage employees, service hotel valet needs and home and office delivery routes. Inventory and order product, quality and cost control. Training of new owners in plant operation, dry cleaning, spotting, pressing, and equipment maintenance. Established a strong community relationship through consistent quality work and personalized customer service.

BARTENDER Famous Murphy’s restaurant 03/93 – 06/96

3127 S. Virginia St., Reno, NV. 89502 775-***-****

ROOM SERVICE MANAGER Hyatt Hotels 6/91 – 9/92

4219 El Camino Real, Palo Alto, CA. 94306 415-***-****

- Responsible for scheduling, payroll, hiring, training, ordering, inventory, and quality control and cost control for room service department.

BARTENDER/BAR MANAGER 11/89 – 3/91

Hamburger Hamlet Bar & Grill

Hwy 111, Palm Desert, CA. 92210

- Responsible for inventory, ordering, scheduling, training, and supervision of beverage department.

BARTENDER/MANAGER Hyatt Grand Champions 1/89 – 11/89

44600 Indian Wells Ln., Indian Wells, CA. 92210

- Responsible for food and beverage service for the pool bar.

OWNER/OPERATOR 1/89 – 3/91

Aqua Blue Pool Service

Palm Desert, CA.

Started and maintained a pool cleaning service.

BARTENDER/TRAINER The Rusty Pelican 5/86 – 10/88

10410 WOLFE RD., Cupertino, CA. 714-***-****

- Responsible for ordering and inventory of bar and training of bar staff.

BARTENDER The Baja Cafe 10/85 – 5/87

499 E. Hamilton Ave., Campbell, CA. 95008 408-***-****

WAITER/BARTENDER Bennigans’s Restaurant 1/84 – 10/85

Santa Clara, CA.

REFERENCES

ROBERT SIMPKINS – 9884 Caroline Park Dr., Orlando, FL. 858-***-****

Co-worker/employee, Known for 18 years.

Henri Barbe – General Manager for United Cleaners Supply of

Poway, CA. 858-***-****. Client for 12 years.



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