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Customer Service Sales

Location:
York, PA
Posted:
July 28, 2016

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Resume:

Douglas K. Whitcomb

*** ******* *****

Dillsburg, PA 17019

Home: 717-***-**** Cell: 717-***-**** E-mail: acvw0f@r.postjobfree.com

HIGHLIGHT OF QUALIFICATIONS

Excellent Global Purchasing, Negotiator, and Customer Service skills

Solid Inventory Management and Project Management/Administration skills

Global Logistics, Global Supplier and Vendor sourcing experience

Strong Leadership and Problem Solving Techniques

Ability to set priorities, achieve short/long term goals and meet deadlines

Proficient in various computer applications and databases

Microsoft Dynamics AX (DAX), Baan, Southware, SAP, Oracle, HQMS

Electronics/Communications sourcing for components/raw materials/finished products

Computer/Printer parts sourcing for components/maintenance parts/finished products

Technical Skills

Inventory/Project Management: Managed special projects, supplier quality and delivery performance programs, supervised small groups of employees, lead global conference calls and meetings with suppliers, manufacturing, development and all levels of management. Developed and implemented

action plans for process improvements and cost savings to meet inventory objectives. Compiled and analyzed procurement status reports on stocking programs for production components and inventory reports. Logistics experience and knowledge in warehousing, distribution and transportation. Support LEAN efforts in manufacturing and warehousing.

Purchasing: Processed and executed RFQ’s, Competitive Bids and purchase requisitions based on daily

MRP/purchasing recommendations. Purchased raw materials, electronic/computer/various components, warranty/repair parts and finished products. Performed contract negotiations, established global suppliers, monitored supplier performance and implemented action plans for improvements. Attend production

and design review meetings, worked with Import/Export and Country of Origin compliances, tracked shipments, and requested POD’s. Performed order reconciliation and Accounts payable duties. Manage cost reductions and pricing analysis, interface with engineering, production planning, and quality for up-to-date drawings and bills of materials.

Sales Experience: Generated revenue by establishing new accounts, maintaining existing customer

accounts. Developed solutions for customer needs and provided excellent customer service. Presented

sales presentations promoting new products. R3 Sales Certified.

Software Applications: Oracle, HQMS, Southware, Baan, SAP, Microsoft Dynamics AX (DAX),

Lotus: Notes, Freelance, 123, Word Pro, Microsoft: Outlook, Word, Excel, Project, various Internet browsers and internal parts information systems.

Operating Systems: Windows 98, Windows 2000 Professional, Windows XP, Windows 7, Windows 8.

Douglas K. Whitcomb

111 Fairway Drive

Dillsburg, PA 17019

Home: 717-***-**** Cell: 717-***-**** E-mail: acvw0f@r.postjobfree.com

EMPLOYMENT HISTORY

Dairy Farmers of America October 2015 to Present

Warehouse Control Specialist

Coordinator of inbound/outbound shipments, performing inventories and maintaining accurate records both written and electronic in support of day to day operations.

AMES, Inc. May 2014 to April 2015

Buyer

Responsible for strategic sourcing of garden tool components as well as finished goods from Asian suppliers. Also responsible for maintaining on-time delivery and quality reports. Acted as the purchasing liaison representative for new product design teams. Worked closely with marketing personnel on new product releases for both Lowes and Home Depot. Traveled to China for quarterly reviews.

TVC Communications April 2012 to May 2014

Buyer

Responsible for placing daily purchase order demands using the Microsoft Dynamics AX system. I monitored supplier performance, supplier KPI’s, and inventory turns for the following commodities: Pedestals, strand wire, grounding wire, enclosures, plastic injection molded products, fiber optic cable and connectors. Major Customers: Time Warner, Comcast, Bright House, Cox.

Essintal Enterprise Solutions November 2011 to April 2012

Buyer

Provided purchasing support, placing purchase orders for computer parts, computer systems, and printer parts using Southware software.

Phoenix Contact December 2005 to August 2011

Senior Manufacturing Buyer

Leads the supplier management program for manufacturing and the sourcing of electronic component parts and connectors. Manages the supplier quality, delivery performance, and cost reduction programs. Establishes and reviews all purchasing procedures and is the key contact for Baan purchasing function. Interfaces daily with engineering, production planning, and quality. Attends production and design review meetings, compiles status reports on stocking programs for production components. Reviewed daily MRP/purchasing recommendations within Baan and placed PO’s as required. Proactively seeks the most efficient methods of component supply by meeting and negotiating directly with the vendors and coordinating outsourcing. Expedites with vendors for production components and MRO orders as necessary. Supports LEAN efforts in manufacturing/warehousing and manages the American Express procurement cards program.

PC Parts Inc., Harrisburg, PA October 2004 to December 2005

Sales Representative

Responsible for sales and marketing of computer parts, computer systems, and printer parts to Re-seller companies.

Washington Group International, Inc., Mechanicsburg, PA July 1993 to May 2004

Senior Buyer

Global procurement representative for IBM’s service and maintenance division. Processed special bids, RFQ’s,

purchase requisitions, interfaced and conducted global conference calls with suppliers and inventory planning personnel. Resolve invoice discrepancies and implemented process improvements.

Douglas K. Whitcomb

111 Fairway Drive

Dillsburg, PA 17019

Home: 717-***-**** Cell: 717-***-**** E-mail: acvw0f@r.postjobfree.com

EMPLOYMENT HISTORY

IBM, Mechanicsburg, PA October 1983 to July 1993

Senior Technician

Team leader for the specialized warranty parts process with OEM suppliers. Created and maintained warranty

sort records, instituted new parts into the database, interfaced with inventory planning, procurement, service

personnel and various levels of management.

Inventory Specialist

Direct liaison for the Customer Return Departments in Mechanicsburg, PA and Boulder, CO. Researched

returned products, routing information and authorized customer credits. Prepared reports for upper management, attended operational meetings, presented proposals and recommendations to increase efficiency. Implemented

and maintained work procedures. Trained all new employees

Standard Products Operations Technician

Configured IBM PC workstations for customer orders.

EDUCATION

Lock Haven University, Lock Haven, PA Mechanicsburg Area Senior High School, Mechanicsburg, PA

Business Courses

Business Writing Effective Listening and Meeting skills

Leading Through Facilitation Improving Customer Satisfaction

Project Management R3 Sales Certification Training

SAP Training Six Sigma Training

Conflict Resolution Time Management

Power Point



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