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Customer Service Manager

Location:
Bell Gardens, CA, 90201
Salary:
15 $ per hour
Posted:
July 28, 2016

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Resume:

Matteo Rubinato

Education and Training

- Juris Doctor (J.D.) 2004

Università degli Studi di Padova – Padova, Italy

- High School: Diploma, 1997

Liceo Scientifico Statale Ettore Maiorana – Mirano, Italy

Skill Highlights

-staffing management ability - personal and professional integrity

-proven patience and self-discipline - relationship and team building

-confident public speaker - sound decision making

-staff training and development - learnability and listening attitude

-cultural awareness and sensivity - conflict resolution

Professional Summary

7 years as an Account Manager and Claim Adjuster in a company specializing in HealthCare Management. Extensive experience in: checks eligibility and verifies benefits, analyze, process, research, adjust and adjudicate claims with the use of accurate procedure/revenue and ICD-9 codes under the correct provider and member benefits, i.e. co-payments, deductibles, etc; Customer Care Management; Preauthorization of in/out-patient treatment; expert in Medical Billing as review patient bills for accuracy and completeness and obtain any missing information, knowledge of insurance guidelines, check each insurance payment is for accuracy and compliance with contract; practiced in maintaining relationship with brokers/clients/providers.

5 years as a Trainee Lawyer and Paralegal who displays the utmost level of professionalism and confidentiality. Used to follow directives and employs all necessary steps to excel in high-pressure situations as: acts as a liaison between clients and attorneys; drafts correspondence to clients, opposing counsel, Courts, etc.; draw up legal documents; performs.

Professional Experience

-ACCOUNT MANAGER and CLAIM ADJUSTER:

-May 2009 to June 2016 (Previmedical S.p.A. – Preganziol – Italy)

Key responsibilities and experience:

Preauthorization of in/out-patient treatment.

Aggressive cost containment through tight adjudication, correct evaluation of medical necessity and successful negotiation of reduced cost.

Case management of complex cases.

Maintain relationships with brokers/clients/providers.

Experience in medical billing as responsible for the timely submission of technical or professional medical claims to insurance companies.

Medical claims review .

Support a 24/7 service to our clients and ad hoc duties.

Negotiation experience.

-TRAINEE LAWYER and PARALEGAL:

-January 2007 to June 2008 (Franca Tonello’s Law Office – Noale – Italy)

-May 2004 to December 2007 (Debora Padoan’s Law Office – Martellago – Italy)

Key responsibilities and experience:

Acts as a liaison between clients and attorneys.

Drafts correspondence to clients, opposing counsel, courts, etc.

Maintains office and Court calendars.

Performs additional administrative duties such as faxing, copying, scanning, e-mailing clients and opposing counsel, and handling incoming documents.

Strong communication skills

Drafts, reviews and negotiates a wide variety of client proposals and contracts

Energetic, organized and professional appearance with pleasant personality

IT Skills & Personal Snippets

Skilful in Microsoft Office, Microsoft Windows, Internet Explorer

Italian native speaker

Passed Italian bar exam in 2008

Occasionally worked as a waiter during college years

Worked as soccer coach for kids of age 8 to 12 from 1998 to 2001

Certificate of Effort obtained at Downey Adult School (Downey – CA) in 2008

References

Available upon request



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