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Project Manager Customer Service

Location:
Philadelphia, PA
Posted:
July 26, 2016

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Resume:

**** ******** ****** • PHILADELPHIA, PA *****

PHONE: 267-***-**** • E-MAIL: acvvzw@r.postjobfree.com

FOLA GBALAJOBI,MCAPM

SUMMARY

Highly accomplished Project Manager professional with experience and proven success in Management, Accounting and Sales Executive.

Experience spans non-profit, Construction, IT, Pharmaceutical Industries and Retail.

Skilled negotiator, problem solver and process improvement specialist.

Strong inter-personal, communication and team building skills

EDUCATION

MASTER CERTIFICATE IN APPLIED PROJECT MANAGEMENT (MCAPM)

VILLANOVA university, VILLANOVA,PA

APRIL, 2013

BACHELOR OF SCIENCE(B.SC)ACCOUNTING AND FINANCE STUDIES

OSUN COLLEGE,NIGERIA

FEBUARY, 2002

PROFESSIONAL EXPERIENCE

ALTEVA, Philadelphia (June 2015 – Current)

ASSISTANT PROJECT MANAGER

Assigning Numbers to clients in Broadsoft, Porting of Local (DSET) and Toll Free Numbers (L3) for the customers. Creation of collaborate accounts and eFax accounts for the clients when needed.

Responsible for effectively and accurately communicating telecom order status and able to organize and manage large project installations

Responsible for managing Commitment (FOC) turnaround and confirming circuit installation, including some equipment configuration, vendor coordination, and project status communication.

Process CSR (Customer Service Record) from the clients to get the FOC dates for Porting as well as ASR (Access Service Record).

Using Inphonex Portal to acquire Local number for some remote areas in Canada and the US.

Assisting in reviewing new sales orders and conducting client. Interviews to fill in missing technical details needed to complete delivery of ordered service.

Manages daily workload through effective prioritization and communication.

Drives both internal and external escalations as needed to achieve results, serving as a liaison for customer or carrier orders.

Works with peer organizations to produce a seamless service delivery process and Interface with other departments and management on issues.

Ensures timely and effective communication with clients, vendors, sales, and/or peer organizations.

Leverages relationships with partners to enhance service delivery and the overall experience.

Responsible for delivery of client orders over a number of carrier networks and product combinations.

Work with clients to plan out the details and timelines of the implementation.

Complete associated work on backend systems and work with other teams in the operations centers as necessary to deliver the contracted services.

Share in the creation of deployment and support documentation encompassing process and procedure, managed/monitored services as well as customer facing material.

GNET LLC,SILVER SPRINGS,MD (June 2013- May 2015)

ASSOCIATE PROJECT SCHEDULER/PROJECT MANAGER

Evaluating various solutions to determine fit with business requirements.

Designing and translating various projects requirement, including contractual obligations, to the project stakeholders.

Ensuring that project work is conducted on time and within budget.

Allocating project resources cost effectively to ensure timely project delivery.

Prioritized competing projects to optimize project resources’ availability with established deadlines.

Ensured conformity of projects to safety codes and other standards.

Developed contingency plans and provided work-around to prevent schedule and cost overruns.

Analyzed various technologies and programs related to effective delivery of projects.

WALGREENS,PHILADELPHIA PA (September 2008 –February 2014)

ASSISTANT MANAGER

Enhance Merchandise display to drive in-store customer traffic and increased sales.

Oversee ordering and inventory management to ensure compliance with company’s policy.

Recommend technology and equipment that can assist in theft reduction such as camera surveillance systems/electronic stickers on items.

Ensure compliance with store policies, procedures and controls.

Plan, organize and delegate work schedules. Motivate, train, coach and lead direct reports.

Manage customer feedback mechanism and assist with in-store product selections.

Major Achievements

Slashed payroll/benefit administration by 10% by monitoring payroll reports, control voids and monitor employee purchases to help reduce theft.

Reduced financial and property loss due to theft by 20% as shrink captain.

RCCG, Living Spring, Philadelphia PA (January 2007 – September 2008)

STAFF ACCOUNTANT

Prepared Journal Entries, Monthly reconciliation and fluctuation analysis.

Prepared monthly financial review package and members’ contribution.

Assisted with quarterly internal audit reviews. Assisted with yearly external audit reviews.

Managed Inventory, prepared fixed assets schedules and balance sheets.

Prepared quarterly members’ contribution reports

Weekly review of all invoices for payment approval and processing.

Input weekly timesheets for payroll purposes and assisted customers and vendors with information needed.

Assisted clients in the completion of eligibility materials or applications.

Represented agency in court, and performed other duties assigned.

DEMAR ENGINEERS NIG LTD,LAGOS,NIGERIA (February 2002 – September 2006)

ACCOUNT PAYABLE MANAGER/ASSOCIATE PROJECT MANAGER

Accounts Payable Services- processed vendor invoices, customer refunds, employee expenses, and contract payments; including verification for accuracy of transactions, compliance with policies, and data entry in financial system and vendor inquiries.

Payment Services - maintained record of returned checks and ultimate distribution took action to stop payments and replaced checks and monitored all related payroll transactions.

Reconciliation - reconciled subsidiary ledgers system and prepared of accounts payable related working papers.

Authorization - authorized expenditures in accordance with policies and program delivery. Managed all cash disbursements at work sites. Maintained project records showing job progress, halt in operation, their causes and managed expense payment authorization policy and procedures. Handled agent queries/invoices, account reconciliation issues. Managed accounts payable to ensure timely payment to creditors. Ensured compliance with purchases authorization levels established by management.

Reports - generated payroll reports, liaised with procurement to negotiate payment terms with vendors and ensure supplier relationships are managed and maintained.

Validation - validated accounts payable aging in general ledger and prepared appropriate work paper reconciliation to support findings. Ensured all invoices are processed on time, organized supplier payments and ensured disbursements were made according to terms.

SKILLS

Computer proficiency-Proficient in Broadsoft Software, DSET(Verizon Portal), Salesforce, Taskray,Inphonex Portal and L3 Portal.Windows 7; Microsoft office (Word, PowerPoint, and Excel Project); Outlook;Internet.

Excellent written and oral communication skills.

Ability to work independently, and as part of a team.

Excellent interpersonal skills and ability to multi-task.



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