Janet Siebenmorgen

*** *. *** ****** *** B.

Leavenworth, KS 66048

913-***-****

acvvzt@r.postjobfree.com

Skills

Ceridian Timecard

Groupwise

eVision Checks

Impact 360

BVS Quick

WU POS

I P Contact Center

Microsoft Office

Navigator

Help Desk Gear

Star Station

Director

Novell

GFX

10 Key

Office Equipment

Experience

Armed Forces Bank Leavenworth, KS

Customer Care Center Support 02/2008 to 11/2015

Opened accounts and explained and processed investments.

Assisted subordinates and supervisors in identifying and resolving problems.

Corrected records.

Interviewed customers to obtain information and explain available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds and securities.

Typed account information obtained from customer on record card and form.

Answered customer questions.

Consistently met or exceeded weekly goals.

Investigated and corrected errors, following customer and establishment records and using calculator and computer.

Opened new accounts.

Accepted utility bill and loan payments.

Expedited communication between upper level management and general personnel.

Used typewriter, photocopier and check protector to prepare checks and financial documents.

Maintained customers records and produced reports for supervisor.

Helped customers complete loan applications.

Obtained credit records from credit reporting agencies.

Executed wire transfers of funds.

Executed daily operations of Western Union Money Transfers.

Actively participated in monthly meetings with upper management.

Education

NEKA VO TECH Atchison, KS

Certificate

DeKalb High School DeKalb, MO

Diploma

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