SUMMARY

Accomplished Executive with demonstrated ability to deliver mission-critical results. Energetic SR officer with 1 years and 9 months experience in high-level executive support roles. Organized and professional. Dedicated and focused SR officer who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

PRIYADARISINI D/O SUBRAMANIAM

FEMALE

07-12-1993

23 Years Old

931***-**-****

011-********

E-131 APARTMENT HARMONI PJU 10/55 DAMANSARA DAMAI 47830 PETALING JAYA, SELANGOR

acvvzm@r.postjobfree.com

SKILLS

Self-directed

Collaborative team player

Self-motivated

Leadership/communication skills

Strong problem solving

Multi-tasking

Supervision and training

Calm under pressure

Complex problem solving

Social media and networks

PowerPoint

Customer-oriented

Filing management

Customer service mindset

Awards for performance

Customer Assistance

oDatabase Maintenance/customer service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Handles social media, correspondence, SR (service request) case assigning for the team.

Ensure all SOPs (Standard Operating Procedures) are followed.

WORKING EXPERIENCE

VIVA RESIDENCY MANAGEMENT (Internship) - May 2014 to July 2014

-FRONT DESK OFFICER

Print out invoice monthly for the units.

Arrange filling for each unit with the invoice copy and receipt of payment made for the units.

Be knowledgeable of all duties performed by the Front Desk Agents including computer and cashier systems, as well as the reservations system including hall and swimming pool for any party by residents.

To communicate with the maintenance department and security department time to time to ensure there is no complaints from residents for the service by management.

Clarifies owner/tenant question or concerns about the charges on their bills.

Maintains adequate supplies of outlet stationery .

Check and follow up on all bills on hold.

Handles cash, traveler’s cheque, credit cards and direct billing requests properly.

Front office cashiers assume responsibility for any cash used in processing front desk transactions.

Operates front office posting software.

ASTRO GOSHOP SDN BHD - Since November 2014

- SERVICE REQUEST TEAM OFFICER (TEAM MANAGER’S BACKUP)

Description and summary

In the Service Request Management all Requests according to a service will be processed. The Service Request Management is monitoring and reporting the agreed Key Performance Indicators (KPI) corresponding to the compliance with customer and management.

The duty of providing information to the user is part of the Service Request Management controls. The Service Desk is basically responsible for the Acceptance, Classification and also handling of request.

Key person to assign case for the team daily basics.

To prepare daily report and dashboard to be reported to the CMO of the call center.

To prepare Overall report every month include call Centre call rates and complaints rates.

Handles correspondence/ feedback mail of the call center and solve customer’s inquiry and complaints.

Forward resume received via e-mail to the HR person in charge for further assistance.

Forward business related mail to the broadcasting team if Astro go shop for further assistance.

Communicates with finance department regarding refund for the customer’s that returned the item.

Handles Q and A on go shop’s webpage.

Handle call escalation and complaints from customers.

Liaise with logistics for delay on goods complaints.

Investigate and solve complaints on fraud cases or parcel lost.

EDUCATION BACKGROUND

SK TAMAN KEPONG – 2000 TO 2005

SAL ROOM PREFECT (Self Access Learning)

-In charge of the games and things in SAL room such as chess board, music instruments story books, motivational books, and games.

CLASS LEADER 6S

-Ensure the class in clean and quiet all the time.

-In charge of students and reports to teacher on absenteeism and lateness.

SMK KEPONG BARU -2006 TO 2010

ZON 4 LEADER (SCHOOL PREFECT)

- In charge of students with lateness.

- Reports to the discipline teacher with the lateness rate and number of students for the month.

-Arrange spot check for students.

-Attend prefect camps organized by school teacher.

LINTON UNIVERSITY COLLEGE - 2011 TO 2014

DIPLOMA IN BUSINESS MANAGEMENT

-Member of Indian Cultural Society

-Member in badminton Club

-Member in basketball club (Girls under 21 years old)

Availability: Immediate

Expected Salary: Rm 3000 and above

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