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Manager Customer Service

Location:
Newark, NJ
Posted:
July 26, 2016

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Resume:

SUMMARY

HIGHLIGHTS

EXPERIENCE

LODDY POLANCO

**-** ***** ***. #**, Ridgewood, NY 11385 C: 347-***-**** acvvyo@r.postjobfree.com Dynamic and highly qualified with extensive knowledge of accounting principles, flexible & adapts seamlessly to constantly evolving processes and technologies. Accounting systems assessment

Accounting receivable

professional

Adobe software

General ledger accounting

aptitude

Complex problem solving

expert in customer relations

Effective time management

Managing commission

structures

Team leadership

Customer service, domestic &

international experience

08/2014 to Current Accounting Manager/ Controller

Bellmarc Realty LLC, former Coldwell Banker Bellmarc Group LLC New York, NY

Review accountant/ES book entries to ensure accuracy of the G/L Read and interpret deal documents and determine proper accounting treatment

Perform the monthly financial statement, close process including bank reconciliations, daily/monthly journal entries, revenue and expenses accruals and compilation of financial statements

Perform the debit/credit and total accounts on computer spreadsheets/databases, using specialized accounting software Receive, record and bank cash, checks as well as reconcile records of bank transactions

Review monthly results and make suitable observations and recommendations to the president of the Company

Monitor cash flow in a daily basis

Manage & facilitate collections process

Manage invoicing & accounts receivable process; manage and facilitate accounts payable process

Oversee customer payment processing

Assist CPA with business tax filings and creation of annual budgets & forecasts

Maintain, develop and improve internal financial controls, policies and procedures to ensure completeness and accuracy of financial data Maintain the general ledger, manage the accounting software applications.

Process payroll for all employees

Ad-hoc projects as needed by CPA & CEO

10/2013 to 08/2014 Property Manager & Assistant to Operations Coldwell Banker Bellmarc Group LLC New York, NY

Managed operations for ten real estate offices throughout Manhattan

Managed operations for the Property Management Division Communicated with property management clients

Organized and scheduled both regular operations and renovation projects Communicated with project members, outside vendors and company EDUCATION

management

Enhanced the property management business

Assisted staff members and partners with the use of technology (e.g. in house listing and accounting systems).

Facilitated the needs of 600 agents and staff within the Bellmarc Group Assisted accounting department on an as-needed basis Inspected all offices on a regular basis to ensure operations were performing according to standards and procedures.

Assisted the Controller with acquisitions accounting as needed 06/2011 to 10/2013 Admistrative Assistant

Coldwell Banker Bellmarc Group New York, NY

Created postcards, flyers, weekly open house advertising and approved pictures for the website.

Put in ads for the New York Times, and uplinked information to the web. Created and modified documents as required. Converted files to PDF fillable.

Maintained inventory of office supplies and assisted with special projects and staff events.

Arranged Board Packages for review to Condo and Coop board members. Assisted Brokers with computer and printer problems and reported unsolvable issues to IT department

Responsible for calling for repairs of equipment, messenger pick-ups, photocopy, distribute mail, fax, email, answer and direct calls. Welcomed and registered guests, answered questions and responded to requests

02/2011 to 06/2011 Administrative Assistant

VIT Car Services Bronx, NY

Updated the database system

Submitted and reviewed A/Es' expense reports to the accounting department

Assisted on meetings for the credit committee team Welcomed all clients and drivers

Maintained and updated all drivers files

Answered the phones and direct the calls to the right party. 05/2008 to 07/2010 Lawyer

Cobros Institucionales America Santiago, Dominican Republic Manager of the Human Resources Department

Litigator of civil and work force cases

Manager of collection Department

BBA: Law

Universidad Tecnologica de Santiago Santiago, Santiago, Dominican Republic Honor's List



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