CAREER OBJECTIVE

I am seeking an Administrative/ Managerial position where my knowledge and skills can be utilized at their full potential, with an opportunity for professional challenges that enhance my professional skills in a dynamic yet stable workplace. I am a highly motivated and self-driven professional with exceptional level of versatility gained from managerial and technical skills.

SUMMARY OF QUALIFICATIONS

I bring over ten years of combined experience in the fields of Customer Service, Client Support, Secretarial Administrative and Executive Assistant, and District Clerk Assistant. This includes one year of cumulative managerial experience enhanced with bilingual communication in English and Spanish and excellent interpersonal skills. I am proficient in a variety of programs including: Firehouse record management software, MS Word, Publisher, Excel, PowerPoint, Outlook, and MS Access.

SUMMARY OF DUTIES/SKILLS

Assigned and regulated clerical/secretarial functions – Delegated work responsibilities among the office personnel.

Arranged the procedures for maintaining records – Maintained the volunteer firefighters’ budget and secured the personnel files.

Supervised the supply of office equipment, health and safety policies, and customer service.

Supervised staff at a Halloween store, reconciled tills, made nightly bank deposits, and emphasized on loss prevention.

Conducted research, prepared statistical reports, handled information requests, and performed clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings

May also train and supervise lower-level clerical staff

Thrived as a team player in a fast-paced, high-energy, change-oriented environment providing excellent customer service.

Managed property – staged residential property, created and developed virtual tours, hosted open house events, and through marketing found short term and long term renters for clients.

EDUCATION

December 2015 South Texas College, McAllen, Texas

Bachelors of Applied Technology

Business & Medical Health Svcs. Management

May 2006 Eagle Academy of Texas, Mission, Texas

High School Diploma

Recommended Plan – Salutatorian

Business Courses Completed:

Business Computer Information Systems I & II

Summer 03 UT-Pan American University – Tex-Prep I, Edinburg, Texas

Logic, Computer Science & Introduction to Engineering

ADDITIONAL EXPERIENCE

During the hurricane Dolly disaster in the Lower Rio Grande Valley, as part of the emergency management team, I assisted in managing shelters for families whose homes were left in ruin. Some of the duties included:

Arranging search and rescue missions

Allocating resources for the citizens of Alton, Texas

Arranging medical transportation, services and equipment for patients

HONORS & AWARDS EXTRA-CURRICULARS

Salutatorian Award Phi Theta Kappa Honor Society

U.I.L. Ready Writing Business Professionals of America

State Qualifier in BPA Mission Campus Crime Stoppers

Academic Achievement Scholarships Student Council

WORK EXPERIENCE

Driver/Partner May 2016 – Present

Uber, Houston, Texas 77090

Managerial Internship October 2015 – November 2015

McAllen Medical Center, McAllen, Texas 78501

Assistant Manager September 2015 – October 2015

Halloween City, McAllen, Texas

Wireless Gateway Technical Support June 2014 – September 11, 2015

Teleperformance USA, Edinburg, Texas

Property Manager June 2012- January 27, 2013

Self Employed, South Padre Island, Texas

Sales Associate August 2010 - June 2011

Mirae Comm./ Boost Mobile, Oak Grove, Kentucky

Administrative Assistant December 2007 – April 28, 2009

City of Alton Volunteer Fire Department, Alton, Texas

Communications Consultant January 2008 – May 2008

Pocket Smart Wireless, McAllen, Texas 78501

Shift Manager April 2007- August 2007

Taco Bell Inc., Amarillo, Texas 79124

Catalog Sales Representative June 2006 - February 14, 2007

RedCats USA, L.P., San Antonio, Texas

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