La’Vonda Smith

**** ******** **.

Houston, TX ***33

832-***-****

Summary of Qualifications

Dedicated professional with seven years of experience in the clerical arena with emphasis

in administrative duties, purchasing, customer service techniques, shipping and receiving, and document control. Computer literate with proficiencies in general front office techniques, SAP, data entry, accounts management, document control, and all aspects of customer service. Commended for being detail-oriented, organized, quick, accurate, self-motivated and efficient.

Professional Experience

Glazer’s

Warehouse Clerk/ Driver Check In

(Jan. 2016 – April 2016)

Issued Customer credits on returned merchandise

Checked in return merchandise from delivery drivers truck

Interacted with other departments to verify any customer claims

Outlook

Emailed reports to other departments

Inventory control and audits

Clayton Personnell

Customer Service

( June 2015 – Dec. 2015)

Inputted customer maintenance and service orders into AS400

Answered multi-line phones

Outlook

Created Excel spreadsheets

Storage and Processors

Customer Service

(Aug. 2014- April 2015)

Interacted with all departments

Inputted customer orders for steel plate by phone, fax, or email

Processes and reviews status of new and existing orders requested by customers

Corresponded with customers by email and phone

Handled any customer complaints or material issues

SAP

Verified all material for customer specifications before being shipped out

BR Staffing/ Grocer Supply

Warehouse Clerk

(Jan. 2014 – March 2014) Houston, Tx

Maintained warehouse employee records

Interacted with all inter departments

Maintained selector productivity for incentive pay

Interacted with drivers checking in and out

Verified orders being pulled

Shipping and receiving

Outlook

Microsoft Office

Maintained all warehouse records

Operated general office machinery

Scheduled warehouse deliveries for receiving

Customer service

BR Staffing/ Dixie Pipe

Inventory/ shipping and receiving

(April. 2013- Jan. 2014) Houston, TX

Interacted with third party transportation companies for estimates and scheduling of pick up/delivery of pipe

Invoicing

Maintaining all paperwork and documentation

Archiving

Answering multiple phone lines

Creating and maintaining incoming and outgoing documentation log

Uploading documents in internal software e-room documentation files

SAP, Outlook, Sharepoint

Interacted with truck drivers checking them in, verifying their orders, and signing them out

Created Bill of Lading and DOT paperwork

Clayton Personnel Services

Purchasing Assistant, data entry

(Aug.2012-Aug.2013) Houston, TX

Interacted with third party vendors obtaining estimates on insulation

Purchased & ordered indirect material for warehouse and fabrication shop

Back up steel buyer

Purchased & ordered all the nuts, bolts, and screws

Paid indirect services invoices

Ordered facility supplies i.e…..toiletries, paper, toner, etc.

Inputted purchase orders

SAP

Answering multi-line phone system for receptionist position

Customer service interaction

ReSource Staffing

Data Entry/Document Control

(July 2011 – February 2012) Houston, TX

Proficient in operating all office machinery

Possess strong work ethics and is detail-oriented

High proficiency in document control IT tools, databases, and administrative processes with ability to learn new systems and programs quickly

Data entry of all documentation into computer systems

Performed multiple tasks simultaneous

Scan and upload data into FileNet & E-Room

Willbros Construction

Document Control Specialist/Safety

(May 2008 – December 2010) Houston, TX

Performed document control activities for project team including documentation receipt, registration, distribution, and transmittal back to the project manager and contractors

Communicate effectively with appropriate staff on status of documentation

Ensure timely and efficient turnaround of documentation to the project managers and contractors

Proficient in operating all office machinery

Accident investigation and record management

Interacted with law enforcement due to accidents on worksites

Strong interpersonal skills, proven ability to interact with all levels of the project team organization

Possess strong work ethics and is detail-oriented

High proficiency in document control IT tools, databases, and administrative processes with ability to learn new systems and programs quickly

Keep project administrative and drawing documentation

Performed multiple tasks simultaneous

Interfaced with other departments, vendors, 3rd parties, contractors as required to fulfill my duties

Responsible for assigning/verifying document numbers, correct revisions, title, etc. for the project as per project specifications and document control procedures

Data entry of all documentation into computer systems

Scan and upload data into FileNet and SharePoint.

Education

Lee College, Baytown, Texas – Associates Degree of Applied Science: Safety Management

Objective

Document Control / Safety Management

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