Babe Osis

Philadelphia, PA

267-***-****

acvvwx@r.postjobfree.com

www.linkedin.com/in/BabeOsis

Work Experience

Tech Impact, Philadelphia May-June 2016

Internship: Desktop Support

●Reimaging PCs

●Access images and files from Network Attached Storage

●PC health and maintenance, scrub malware

●Troubleshoot PC hardware and software

●Set up probes and configuring to network

●Shadow help desk and remote technicians

Jack’s Firehouse, Philadelphia Nov 2010 - Jan 2011

●Prep line cook for average 250 dinners daily

●Follow standards and protocols for clean work stations

●Able to change tasks as needed in busy restaurant

Certifications

Cisco IT Essentials

●Perform preventive maintenance and advanced troubleshooting

●Apply good communication skills and professional behavior while working with customers

CompTIA A+

●Handle, install, configure, and maintain computer systems and peripherals

●Enforce safety procedures, set and meet standards and expectations

●Use best practices in maintenance for desktops, laptops, mobile devices, printers, networking, security, and operating systems

Education

ITWorks March – June 2016

●100+ hours of corporate level professional development training

●250+ hours of technical training

Community College of Philadelphia 2011 - Present

●Pursuing a computer information systems degree

●Relevant courses: Intro to computers, Microsoft Office, Windows Server Administration, Windows Active Directory services, Networking, C+

Philadelphia Futures Sponsor-A-Scholar Program Oct 2008 - 2013

●Attended weekly enrichment class from Sept – June from 9th to 11th grade

●Participated in academic summer program on weekdays for four-six weeks from 9th to 11th grades

●Business program, Temple University (2009) – Business and financial management course

●Citizenship program, Drexel University (2008) – Public policy research and recommendation

●Communicated weekly and met monthly with mentor who supported college preparation

Strawberry Mansion High School 2011

●High School Diploma

Skills

●Teamwork and collaboration

●Proficient in Microsoft Office

●Active Directory

●PC hardware and Software Troubleshooting

●Customer Service

●Windows XP, Vista, 7, 8, 10

●Research oriented

●Time management and planning

Contact this candidate