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Customer Service Project Manager

Location:
Clementon, NJ, 08021
Posted:
July 26, 2016

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Resume:

DENISE A. D'Angelo

**** ***** *** **** ****, NJ *8021 856-***-**** acvvw7@r.postjobfree.com

SUMMARY

Talented Bartender successful at consistently delivering the highest quality service, fast worker

and always goes the extra mile to sell more and keep customers happy. Well-versed in customer

service and specialty drink preparation. I will be a great addition to your staff and know my

exceptional work ethic will improve your bottom line.

HIGHLIGHTS

• Friendly and enthusiastic • Works Well under Pressure • Organized

• Multitasker • Collaborative Team Player • Positive Attitude

• Leadership and Coaching • Organized • Exceptional Work Ethics

• Strong mathematical aptitude • Inventory control • Free pour efficient

• Strong communication skills • Highly Responsible and Reliable • Active NJ Gaming License

WORK HISTORY

CAESARS ENTERTAINMENT - ATLANTIC CITY, NJ. 6/2016-Present

Bally's Casino - Bartender

D’ANGELO CAFÉ AND CATERING - HAVERTOWN, PA 6/2015-5/2016

Banquet Bartender / Server

CLAMS TAVERN - CLIFTON HEIGHTS, PA. 2/2015-8/2015

Bartender / Server

CONTINUUM HEALTH ALLIANCE/ADVOCARE – MARLTON, NJ 3/2007-6/2015

Project Manager / Practice Administrator

EXPERIENCE

Adhere to processes and procedures to prepare drinks for Guests, take accurate orders and

keep track of tickets.

My position monitors and restocks the bar inventory as well as prepare items such as mixers

and garnishes.

I’m responsible for checking Guests IDs and adhering to the Company responsible service of

alcohol and cash handling policies.

Provide excellent Guest and internal service and making sure the bar area and equipment are

kept clean.

Ability to make and serve beverages using all brands of liquor, beer and wine with a repertoire of over 150 mixed drinks, using exact proportions as to maintain cost control.

Educated and informed about sanitation and health department standards/regulations

Accuracy with cash handling while navigating and utilizing the POS system; InfoGenesis

Well versed regarding suggestive upselling techniques to guests

Sliced and pitted fruit and fill ice bins with crushed or cubed ice

Greet newly seated quests in a friendly and timely manner

Maintained a positive working relationship with Guests, Co-workers, Supervisors and Managers

Work with individual servers and bar porters to improve performance

Setup and breakdown special events, parties and understand BEO’s (Banquet Event Order)

Provided fast, friendly, professional service to all guests

Maintain excellent time management skills

EDUCATION

CICERONE Certification Program

Beer Server Training Online, June 2016

(Certification expected by August 2016)

T.I.P.S Certified, 2016

Certification in Bartending Mixology, 2016

International School of Bartending, Cherry Hill, NJ

Bachelor of Business Administration & Management, 2006

American Inter Continental University, Hoffman Estates, IL

Certificate, Project Management Fundamentals Program, 2004

Diploma, Computer Engineering & Data Communications, 1998

Diploma, Computer Operations, 1989

The Chubb Institute, Springfield, PA



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