Post Job Free

Resume

Sign in

Customer Service Management

Location:
Duluth, MN
Posted:
July 26, 2016

Contact this candidate

Resume:

Kenneth G. Kalligher 218-***-****

**** **** ******** ******, ******, MN 55812 acvvvs@r.postjobfree.com

Professional Profile

Phlebotomy Collection Skills

Paramedical Examination Training

Product Management

Quality Assurance

Accounting & Purchasing

Familiar with: Microsoft Office, Quicken, Quickbooks, Peachtree Accounting, Genesis Nutritional Software as well as many additional programs.

Product Review Management

Technical Services, Research Liaison between Corporate & University Funding

Manufacturing/Facilities management

Work efficiently with Windows and OSX platforms.

US Food & Drug Administration Experience

Work History Experience 1996 - 2012

APPS Paramedical Services, Plymouth, MN 2011 - 2012

Examiner Responsibilities

APPS Para Medical Services Minnesota is part of a national organization specializing in mobile medical examinations for the insurance industry. Perform Basic Paramedical exams: urine, and blood collections. The "Basic Paramedical Exam" requires a medical history, height and weight measurement, blood pressure and pulse readings. In addition, a resting EKG may be required.

St. Mary’s Hospital, Duluth, MN 2008 - 2011

Phlebotomist Responsibilities:

Obtain specimens and perform designated tests on patients of all ages as required. Exhibit problem-solving skills and participate in specimen processing, specimen transport and customer service as required. Promote SMDC vision statement. Position requires high level of customer service skills to establish and enhance positive relationships with patients, co-workers, and others.

St. Luke’s Hospital, Duluth, MN 2007 - 2008

Phlebotomist Responsibilities:

Responsible for collecting patient specimens from hospital patients in accordance with established procedures. Responsible for distributing specimens to appropriate areas within St. Luke’s laboratory. Responsible for general clerical duties.

Skill in phlebotomy. Knowledge of phlebotomy collection processes, universal precautions, generally accepted safety practices. Ability to accurately collect and process lab specimens and maintain sample report identity using patient name and identification number through sample receipt, processing and reporting. Ability to maintain accurate and complete records and maintain strict confidentiality with regard to patient information. Ability to effectively greet the public, work well with patients and employees and to communicate effectively with all individuals.

Luigino’s Inc., Duluth, MN. 2003 - 2007

Responsibilities:

Responsible for all disciplines in a USDA inspected frozen food manufacturing plant.

Oversee personnel involved in the operation of high-pressure boilers and ammonia refrigeration systems.

Responsible for HACCP, SSOP and GMP programs.

Direct the enforcement of sanitation and safety regulations, USDA, FDA, OSHA, MDH and MPCA to insure regulatory compliance.

Engage in contract negotiations and labor relations activities.

Thomson Foods, Inc., Duluth, MN 1998 -2003

Responsibilities:

Operate production and distribution operations within budget.

Monitor all aspects of product development and quality assurance.

Maintain budget perspective in procurement of raw & packaging materials.

Product development management.

Tri-County Recreational Corridor Commission Douglas/Bayfield/Ashland Counties, WI.

1996 - 1998

Responsibilities:

Responsible to the County Commissioners of Douglas, Bayfield and Ashland Counties for the day-to-day management of the Tri-County Recreational Corridor System.

Responsible to the Wisconsin Department of Natural Resources for the management of the operational expenses and budget control subsidized by the State of Wisconsin.

Enforcement of the policies governing the operation of the Corridor.

Prepared necessary grant documents for both Federal and State funding.

Education

University of Minnesota-Duluth, Duluth, MN.

B.A. Biology and English

Completed numerous educational programs and training seminars throughout my professional career including Technical, Professional & ManagementTraining.

Familiar with HACCP, SSOP, GMP, MDH, MPCA and regulatory compliance programs. Working knowledge of PSM, RMP, and P&ID compliance for ammonia refrigeration systems.

References:

Dr. Paul Sanford, St. luke’s Internal Medicine, Duluth, MN 218-***-****

Mike Adams, Larson Management, Eau Claire, WI 715-***-****

Patrick Smith, Self Employed, Duluth, MN 218-***-****



Contact this candidate