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Human Resources Customer Service

Location:
Miami, FL
Posted:
July 26, 2016

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Linda Champion Driver, SPHR/SHRM-SCP acvvvd@r.postjobfree.com LinkedIn Profile

Global HR 770-***-**** Skype: champion.linda731

Senior Executive with extensive multi-state and international Human Resource, Talent Acquisition, and Operational experience. A strategic leader specializing in the creation and implementation of robust and sustainable support systems in companies experiencing rapid growth via acquisitions & mergers, new product development, or organic growth. Winner of SHRM Atlanta 2015 Pegasus Award SHRM Atlanta 2015 Pegasus Award 2013 Women in Technology, Women of the Year Honoree AREAS OF PROFICIENCY/EXPERTISE

Recruitment & Staffing Employment Law/EPLI Benefits Negotiation/Administration Compensation/Bonus Planning Corrective Action/ Termination 401(k) & 403(b) Administration New Hire Processing & Orientation Sexual Harassment Prevention FLSA/Wage & Hour Retention/Recognition Programs EEOC Investigation Workers Compensation Employee Relations/Supervision Policy & Procedures OSHA/Safety/Drug Free Workplace Performance Management FMLA/ ADA/ EEO Compliance Unemployment Claims HRIS Technology/HR Metrics Risk Management/Compliance Change Management Surveys/Exit Interviews Organizational Development Project Management Mergers & Acquisitions Corporate Communication Multi-State & National HR/Benefits CERTIFICATIONS

SPHR/Senior Professional Human Resources: HRCI/Human Resources Certification Institute SCP/Senior Certified Professional: Society for Human Resources Management Human Resources Management Certification: Rollins College Employment Law Train the Trainer: George Washington University /Council of Ed. in Management AVA Behavior Analyst: Bizet Human Asset Management SPECIALIZED TRAINING

Compensation Planning, Job Analysis, Wage and Hour, FMLA, Sexual Harassment, Benefits Administration, Drug Free Workplace, Finance for Non-Financial Managers, SharePoint, Talent Acquisition Strategies AFFILIATIONS

SHRM, SHRM Atlanta, ASTD, Georgia Association of Employers & Colleges, Florida Employers’ Association, HR Summit, Tools@Succeed/Mindleaders

TECHNICAL SKILLS

Paycom, Jobvite, SharePoint, Halogen, Skillsoft, Ceridian HR/Payroll/Benefits/Recruiting/Time and Attendance/Self Service, PeopleSoft, ADP, Infinium/AS400, Showcase, Cognos, & Ceridian Report Writing, Microsoft Office Suite, Kronos & Simplex Time Systems, Expert Forms, COBRA-Serve, E-Verify, Survey Monkey

SOCIAL MEDIA CREATION & ADMINISTRATION

https://www.facebook.com/CJCommunityandCareers/

http://www.glassdoor.com/Overview/Working-at-Cadillac-Jack-EI_IE418712.11,24.htm WORK HISTORY

Independent Consultant - Human Resources & Talent Acquisition January 2016 – Present

American Gaming Systems

Healthy Home Transitions, Inc.

Cadillac Jack, Inc– Global Vice President, HR Services July 2010 – December 2015 Summary of Accomplishments & Projects: Launched a highly successful talent acquisition strategy reducing placement fees by $255k during the first year, while experiencing 20% plus growth in R & D professional/technical positions. Achieved a 60% reduction in voluntary turnover (12.3% to 7%) within first 16 months employed. Expanded benefits and enriched health benefits while renewing health coverage at 0% in 2011 and with a 9% reduction in premiums in 2012, and with no employee increases in subsequent years. Increased 401(k) participation by 70%, launched corporate wellness and recognition programs, and reduced vacation and sick time liabilities by over 25%. Standardized all US & Mexico job descriptions and completed a comprehensive global compensation analysis. Instituted new HR/Payroll/Benefits systems for compliance with SOX, tribal and state gaming laws, and Mexican compliance regulations. Owned the successful restructure of the accounting and customer service departments and had total operational ownership for opening a remote game development studio. Developed and delivered employee and management training and facilitated the development of field service and technical training programs. Led the organization in employee branding and community relations via partnerships with the local chamber of commerce, colleges, and charitable organizations. Completed employee job satisfaction surveys, conducted behavioral assessments and follow up on all executives, and held ongoing one-to-one coaching meetings with all managers. Delivered Atlanta’s Top 100 Workplace designations. Consultant Services during post-acquisition transition period with American Gaming Systems. CCP Games - Director, Human Resources North America Sept 2009 – July 2010 Summary of Accomplishments & Projects: Launched global recruiting strategy and filled 83 of 200 approved high tech positions within first quarter of 2010. Completed internal and external compensation analysis for North America, Asia, and European markets. Partnered with global HR divisions and delivered 92% participation in employee satisfaction survey. Revised and brought into compliance, a non- compliant 401(k) plan, instituted automatic 401(k) enrollment, and increased enrollment by 25%. Updated all stock option agreements. Established a relocation plan decreasing overall relocation expenses by15%. Created and implemented standardized immigration and Visa processes decreasing external attorney costs. Delivered a 7% renewal of health and wellness programs after an initial renewal quote in excess of 20%. Evaluated global HRIS/ERP products, all performance review tools, and conducted global training needs analysis. The Newport Group - Director, Human Resources Jan 2007 – Sept 2009 Summary of Accomplishments: Delivered positive fiscal impacts in the areas of HRIS, training, recruiting, compensation, and benefit plans. Significantly reduced health and wellness costs. Incorporated Roth and SDBA options to the 401(k) plan, instituted automatic 401(k) enrollment, and balanced revenue and billing costs. .Implemented a ground-up Ceridian HR/Payroll/Benefit/Recruiting/Time & Attendance/Self-Service/Training system. Completed internal and external compensation analysis and designed new pay grade and range structures. Redesigned performance management, merit, and bonus systems to align with organizational goals. Established a company-wide training and development program and obtained grants for partial funding. Created first company intranet including employee self-service and manager report writing functions. Managed office space build-out and expansion including design, cost, general contracting, and furnishings. Cross-trained, automated, and streamlined HR functions resulting in decreased FTEs and departmental costs. Electronic Arts – Tiburon, Senior Manager, Human Resources March 2006 – Jan 2007 Summary of Accomplishments: Functioned as a strategic business partner supporting senior executives, managers, and front line employees through the development and implementation of cohesive recruiting, immigration, retention, performance management, employee relations, and compensation plans. Special projects included global realignment and grading of all job families, identification and selection of multifunctional performance management tools, and global retention initiatives. Reclassified all positions and pay grades and created comprehensive career ladder designs, performance criteria, and training requirements. Collaborated with IT/IS to develop, test, and successfully implement a transactional work-flow tool. Evaluated and implemented a comprehensive, electronically based performance management system. Facilitated environmental assessment of buildings and work areas eliminating liabilities related to sick building syndrome.

CED/Concord Management - Interim Director/Manager Human Resources Nov 2001 – March 2006 Summary of Accomplishments: Directed operational management of HR, Benefits, Recruiting, Compensation, Payroll, and Training in a multi-employer, ten state structure supporting growth from 85 locations with 700 employees to 150 locations with 1300 employees. Implemented new HRIS, benefits, employee relations, worker’s compensation, leave, and training systems resulting in substantial improvements in efficiency, customer service, and cost. Reduced Worker's Compensation loss ratio from 118% to 16.5 % while experiencing 80% employee growth. Achieved favorable rulings in multiple EEOC, Unemployment, FLSA and Worker’s Compensation Claims. Consistently negotiated employee health, dental, and benefit contracts for less than national trend rates. Delivered a flawless conversion of a 600 participant, $11 million 401(k) retirement plan to a new vendor and TPA. Implemented enhancements to 401(k) administration and compliance including internal audits and testing, 404(c) audits, development of an investment committee, adoption of a 401(k) investment policy, and automatic enrollment Implemented electronic file transfers to vendors eliminating unsecured manual data transfers. Researched, reconciled, and cleared EPLI and legal accounts that were three years in arrears. Increased on time completion of performance reviews and merit increases from 65% to 93%. Researched, designed, and seamlessly implemented a pre-employment and post-accident drug testing program. Managed the job analysis and creation of job descriptions for over 75 positions. Authored, published, and annually revised the Employee Handbook and Human Resources Operations Manual. Redesigned and maintained the Human Resources Section of the company Intranet. Facilitated the creation, administration and follow-up of an employee satisfaction survey with an 87% response rate. Developed and delivered an extensive four day management orientation program with over 300 graduates. Developed curriculum and presented company specific employee and management/supervisory topics in the areas of Policy & Procedures, Wage & Hour, Coaching for Performance, Disciplinary Action, Investigation & Documentation, Managing Time Away, On the Job Injury, Performance Reviews, Safety, and Benefits. Established and served as a chair of the Employee Retention Work Group and 401(k) Advisory Committee Seminole Community Mental Health Center - Human Resources & Training Manager Nov 1997 – Nov 2001 Summary of Accomplishments: Oversight and/or implementation of all HR, Recruiting, Benefits and Training functions. Maintained deficiency free departments during regulatory surveys including AHCA, JACHO, FLDCF and DOL. Implemented reporting and risk management programs for JACHO accreditation (Joint Commission on Accreditation of Healthcare Organizations). Created and delivered a 100% regulatory compliant training curriculum. Developed position control, recruitment, and wage administration systems. Successfully investigated and defended harassment, discrimination and unfair labor allegations. Trained employees and supervisors in the areas of New Hire Orientation, Sexual Harassment, FMLA, Employment Law, Management and Supervisory Skills, Performance Management, Employee Orientation, Investigation, Documentation, Corrective Action, and Worker’s Compensation and Safety. EDUCATION

Dual Master of Arts Degrees HR Management & HR Development Webster University, Orlando, FL Bachelor of Arts Degree Human Development Eckerd College, St Petersburg, FL Dual AA Degree & AS Degree Human Service Technology & Mental Health St. Pete Jr. College, Clearwater, FL



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