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Manager Customer Service/Operations

Location:
Denver, CO
Posted:
July 26, 2016

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Resume:

CHRISTOPHER SCHATZ

***** ********* ****** **** ********, CO 80602 acvvuu@r.postjobfree.com H: 303-***-**** C: 720-***-**** ACCOMPLISHED OPERATIONS MANAGER

Providing strategic direction for all aspects of operational processes leveraging a broad range of skills that spans numerous industries with an unparalleled drive.

Professional Profile:

Strategic planner and leader able to align resources, staff, processes, and services to meet the needs of the customer, market, and corporation. Successful at improving process workflows and enhancing company operational procedures. Implements consultative sales and service strategies that enhance client relationships and expand business opportunities. Manages multiple objectives, drives team progress, and provides services within tight deadlines.

Proven Skill Set:

§ Operations Management

§ Resource Allocation

§ Strategic Planning

§ Procurement

§ Recruitment

§ Financial Analysis

§ Organizational Planning

§ Business Management

§ Staff Training

§ P&L

Management/Reporting

§ Regional Management

§ Quality Assurance

§ DOT/OSHA Compliance

§ Process Management

§ Needs Assessment

§ Sales Management

§ Customer Service

PROFESSIONAL EXPERIENCE

REGIONAL OPERATIONS MANAGER 2015 to 2016

Certarus (USA) Ltd (OilField) Fort Lupton, CO

§ Recruited to develop and build the Colorado market based on prior experience and core strengths

§ Oversaw the building of the Fort Lupton Site from the ground up while facilitating the procurement and engineering support and development of the site

§ Developed a dispatching system for Canada and the US o Traveled extensively to collaborate on all operational factors and ensure proper DOT and OSHA compliance

§ Broke ground and facilitated the build of the Colorado site from the purchase of land to a site ready for deployment of gas

§ Directed all operational processes for the entire Colorado market including P&L reporting and customer sales and relationship building

AREA OPERATIONS MANAGER 2015

CG Energy Services (OilField) Englewood, CO

§ Operational oversight of all Colorado and Wyoming locations with direct P&L responsibility

§ Expertly cold called and sold to local drilling rigs to further grow business, developed the brand, and foster relationships

§ Participated in DOT and safety compliance operations along with general operations management within both Colorado and Wyoming

CHRISTOPHER SCHATZ

15774 Elizabeth Circle East Thornton, CO 80602 acvvuu@r.postjobfree.com H: 303-***-**** C: 720-***-**** TERRITORY OPERATIONS MANAGER 2013 to 2015

Ally Onsite (Remediation and Oilfield) Denver, CO

§ Direct oversight of the Western Region of the United States for Restoration Rental Services and Oil Field Rentals

§ Oversaw P&L reporting in addition to payroll and day to day operations of a $10MM a year branch

§ Grew branch from less than $1MM annually to over $10MM annually in just a year span

§ Ensured DOT and OSHA compliant operational procedures GENERAL MANAGER 2012 to 2013

Rubbish Works of Denver Louisville, CO

§ Guided all business operations with a strict adherence to compliance and regulations

§ Managed P&L reporting and monitoring, alongside payroll and financial analysis

§ Successfully built new business and networked while bidding for new contracts

§ Implemented knowledge and expertise in waste management, recycling and green solutions o Educated current and prospective clients when able OPERATIONS MANAGER 2010 to 2012

Ryder FMS Loveland, CO

§ Facilitated daily operations surrounding the management of a Ryder Maintenance facility, while incorporating Ryder values and building effective relationships with both vendors and clients

§ Full-spectrum of P&L responsibilities, including payroll and financial analysis

§ Delivered key customer service during customer visits and tours of the facility ensuring to continually upsell services to new customers

§ Operated a fleet care “ghost location” which included 65 units remotely with only vendors as a resource

DISTRIBUTION / WAREHOUSE MANAGER (OPS MGR) 2007 to 2010 7UP / RC Bottling Englewood, CO

§ Supervised the delivery of beverage products to locations in a safe and courteous manner

§ Completed necessary paperwork according to customer and company policies.

§ Ensured drivers were maintaining daily Department of Transportation (DOT) records

§ Inspected trucks to ensure each followed proper protocols and safety standards

§ Directed upwards of 90+ people with core focus on process improvements and team engagement

§ Oversaw all necessary warehouse and Drivers/Transportation demand including the logistics EDUCATION

ASSOCIATE in TECHNICAL ARTS & FIRE SCIENCE DEGREE

Skagit Valley Community College Mt Vernon, WA



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