Porshia F Senters

***** ******* **

Inkster, Ml *8141

734-***-****

acvvuq@r.postjobfree.com

CAREER SUMMARY

A position that would utilize my education and experience in Business Management, Customer

Service, Sales Management, Loan Origination, Wholesale Lending, Accounting and Public Relations.

EMPLOYMENT HISTORY

ACCOUNT EXECUTIVE 10/2012-08/2014

United Wholesale Mortgage, Troy, MI

I excelled as Elite inside Account Executive with exceptional mortgage knowledge and world class customer service to Brokers, Banks, and Credit Unions Nationwide.

I possess a set of skills to always set the right expectation along with proficient with technology while maintaining rapid success and continued growth for every account I possess.

Provided world class customer service to approved Brokers, Banks and Credit Unions nationwide.

Trained approved accounts on the UWM Website, programs/products and processes.

Possess superior product, industry and competitor knowledge by using Sales Force technology.

Generated and maintain productive relationships. Updated accounts with Sales Force technology.

Attended weekly meetings. Being held accountable to be current on updates/changes in the mortgage industry. Always a step ahead of any competitor and exceeded and executed above and beyond expectations.

EXECUTIVE MORTGAGE BANKER, 09/2009-05/2012

One Reverse Mortgage, Detroit, Ml

Required License Test by the Government to participate in FHA Reverse Mortgages/State licensed Testing.

Have State specific licenses in Michigan, California, Texas, Wisconsin, Arizona, South Carolina and New Mexico.

Provided the education to senior citizens regarding the knowledge and answers on how a Reverse Mortgage works.

Possess superior Knowledge on the product and competitors to determine client’s goals.

Generated numerous clients by guiding them through the entire process of obtaining a mortgage while maintaining a professional relationship, rapport and world class customer service with every client. Recognizing the strengths and weakness to provide security for every client.

SENIOR MORTGAGE BANKER, 09/2006-09/2009

Quicken Loans, Detroit, MI

Required License Test by the Government to participate in FHA and Conventional loans. I possess superior knowledge on various loan products, mortgage underwriting and guidelines. Generated numerous clients by recognizing the strengths and weaknesses to provide security for every client.

World class customer service by building a professional relationship and rapport to recognize a clients needs, goals and provide the proper loan product.

Maximized and recognized every lead is a golden opportunity and executed each one to a loan.

Guided clients through the mortgage process and ensuring world class customer service.

BRANCH MANAGER, 10/2005-09/2006

McKenzie Companies (Approved cash Advance) Cleveland, TN

Managed overall operations of the Branch Office. Including all phases of lending, generating /collecting monies and delegating duties to employees.

Coached/Developed/Trained employees to achieve growth of the business.

Interviewed/Hired/Terminated employees, prepared weekly schedules.

Received payments and posted to accounts accurately daily. Including company withdrawals from corporate accounts to ensure accuracy and security of office deposits.

Weekly self audits, reporting branch figures and delinquencies.

Ensured communication of rules/regulations regarding approving/deny a loan by Michigan State Law.

Solicited new or renewed customers and provide world class customer service.

PROPERTY MANAGER, 06/2001 09/2005

Brookline Management, Farmington Hills, MI

Lake In The Woods (1028) units Ypsilanti, Ml) 01/2001 01/2003.

Woodcrest Villa. (458 units Westland Ml) 01/2003-09/2005.

Managed the overall apartment community and employees for 2 properties.

Maximized occupancy and minimized delinquencies and bad debt. Supervise move-ins, move-outs, and make ready units while promoting world class customer service.

Trained and motivated (approx. 20-30 employees). Completed payroll/scheduling. Hired/Terminated.

Approved annual/quarterly budgets, weekly reports, and daily rent deposits and entering rent in Excel. Also certified for Tax credit and Section 8 affiliated.

SOFTLINES SALES MANAGER, 04/l997 05/2001

Target, Ann Arbor, Ml

Overall provided world class customer service and manage the sales floor.

Assigned duties to staff of 15-20 employees.

Scheduled team members to meet the sales floor operations.

Arranged floor set adjacencies and displays monthly.

Prepared daily reports in which traced the increase/decrease in sales. Generated sales.

COSMETICS MANAGER, 12/1995 04/1997

Wegmans Food, Williamsport, PA

Overall provided world class customer service and managed the sales floor.

Ordered, stocked and displaying of merchandise with cosmetics representatives.

Maintained current vendor lists and code invoices daily to help generate sales.

EDUCATION

Associates Degree- Business Management

Pennsylvania College of Technology (Penn State University Branch) Williamsport, PA

Review

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