Post Job Free

Resume

Sign in

Customer Service Human Resources

Location:
Matthews, NC
Posted:
July 26, 2016

Contact this candidate

Resume:

Tina Hopping

**** *** ** *** *, Mint Hill, NC ***27 910-***-****, acvvu6@r.postjobfree.com

Director of Human Resources

Accomplished Human Resource Leader backed by proven track record on managing variety of human resources, diversity, corporate training and organizational development activities for multimillion dollar worldwide corporations across multiple states.

Visible achievements include developing high caliber, peak performing, human resource organizations that support business strategy, productivity and profitability. Expertise in all generalist HR areas including recruitment, HRIS, training/development, wage and salary administrative, benefits administration and succession planning. Skilled in implementing comprehensive programs. Active in training/development, career opportunity and management, EEO and affirmative action initiatives for 18 years.

Possess “big picture” thinking and decisive leadership strengths; able to manage corporate and division assignments in diverse environments including growth, startup, restructuring and acquisition. Proven ability to work with CEO and senior management team to integrate human resource functions within the business; lead reorganization and downsizing efforts without compromising productivity. Reorganized for strong commitment to maintaining high levels of operational improvements that meet organizational objectives by relying on unique combination of business savvy and intuitive management skills.

INDUSTRY EXPERTISE & MANAGEMENT SKILLS

Corporate Change Management

Participative “Hands-on” Management

Incentives and Salary Structure

Cultural Diversity/EEO Requirements

Employee Relations

Policy Development/ Implementation

Employment Law / Labor Relations Issues

EEOC Investigations/ DOL Compliance

Program Development/ Implementation

HR Information Systems

Continued Process Improvement

Performance Management

Sap Payroll/Cloud Payroll, ADP, Paychex, Carolina Paymasters, Manual Payroll

CAREER & ACHIEVEMENT SUMMARY

UBL INTERACTIVE, INC. 2014 to Present

Internet Services Company

Corporate Human Resources Manager

Spearheaded new web based performance management system resulting in a 40% increase in management usage

Increased background screening compliance 65% amongst 30,000+ leaders by deploying a new, web based system

Developed and conducted training initiatives increasing: kids reached, staff effectiveness/retention, business growth

Facilitated the Board of Trustee's HR development

Saved millions in legal fees and potential litigation by successfully handling thousands of domestic staff relations cases

Designed and delivered web-based employee management self-service tools improving leadership HR engagement

Researched, developed and implemented best practice HR process infrastructure for offices in 10 states

Generated cost savings of $100K annually through supporting UK-based HR division from corporate office.

Drove successful mergers and acquisitions domestically

Coordinated and monitored compliance with state and federal. Served as EEOC/Diversity and OSHA/Safety Officer.

Served as Chairperson of the Health Information Portability & Accountability Act (HIPAA) Committee.

Worked with the Board of Directors.

Converted the retirement/pension plan resulting in an annual savings of over $25,000 and a 35% increase in employee participation in the plan.

In charge of the Payroll department

Implemented a new payroll system

SEECO, 2013to 2014

Manufacturing

Director of Human Resources

Led the company initiative for one "Best Places to Work" award for Union County.

Created a recruiting strategy to support a 50% growth in the employee population in one year while saving over 50k in recruiting fees.

Designed a plan to maintain the current family/employee owned culture while in a high growth mode.

Designed and developed a competency model to attract and retain top performers.

Guided the executive team through organizational restructurings which created a more flexible, cost-efficient workforce.

Designed an employee engagement strategy that improved morale, retained talent, and business continuity through multiple changes with the executive leadership team.

Maintained less than 4% voluntary turnover in the Multifamily business and 8% voluntary turnover in the Single Family businesses in an environment with intense external pressures

Instituted a formal performance management process that built performance accountability into all levels of the process.

In charge of the Payroll department

Implemented a new payroll system

Holiday Inn, 2004 to 2013

Hospitality

Human Resources Manager/ Payroll Manager

Championed diversity across the business that contributed toward program award fees of 100%

Created a layoff toolkit that defined the roles, responsibilities and duties of stakeholders

Designed a leaders development tracker to assess the skills, performance and behaviors of leaders for succession planning

Designed and implemented new benefit programs to support the newly organized business unit

Creating a strong team presence, with consistent achievement in motivating and engaging employees building top performing teams in the organization improving employee retention and working relationships in all departments.

Designed and Implemented a new HR On-Boarding Program

Launched an Innovative Walking for Wellness Program

Initiated exuberant creative ways to motivate employees by introducing customer service awards, Employee Appreciation Days, Acts of Kindness, etc.

Created Monthly Newsletters and arranged monthly employee events.

Accounts Payable

Accounts Receivable

Bookkeeping

Payroll

SAP Payroll/ Cloud

Sales Tax

I-9 verification

Writing company handbooks

Benefits coordinator

Microsoft Office, Excel, Power point, Etc.

References

Doyal Bryant, CEO UBL Interactive Inc. 704-***-****

Elisa Cattaneo, VP Of Finance UBL Interactive Inc. 704-***-****

Shannon Atkins, Controller Holiday Inn, 910-***-****



Contact this candidate