Barbara Zigman

**** *. **** ******* *** #** LL*

Greenwood Village, Colorado 80111

720-***-****

acvvsx@r.postjobfree.com

SUMMARY OF SKILLS:

With 25 years specializing in the telecommunication industry held various management positions encompassing Business Development, Sales and Marketing, Product Management and Solution Engineering with increasing levels of responsibility.

Worked as a Senior Manager, Lead Consultant, and Solutions Engineer for several Service Providers, ILECs and CLECs in defining and implementing marketing and sales initiatives to successfully penetrate domestic and international market segments. Emphasis on Total Solution Selling of IP networking technologies requiring cross-functional collaboration with finance, engineering, marketing, and sales for strategic positioning and resource allocation involving complete life-cycle product management.

Led a Sales Engineering team to support 80 sales people selling Cisco and Nortel CPE and converged Voice/Data/Internet solutions including MPLS/VPLS VPN, Metro Ethernet, SONET, Cloud Services, Internet, Managed Security Services and various Internet solutions. In addition, mentored and developed numerous sales teams to attain sales proficiency in selling complex technical products and services by developing technical sales tools and processes to simplify and improve sales and market penetration.

TECHNICAL PROFILE:

Networks Fiber Networks: Metro-E/GIG-E and SONET Rings, DWDM (2.5G – 10G), FTTx PONs and Switched Ethernet, MPLS Private IP, Ultra Long Haul, 802.1q VLAN Tagging, QoS with CoS prioritization. TDM Network Solutions: MPLS, VPN, Frame Relay, ATM, Private Line, PRI Internet: Ethernet (10Mbps – 10Gbps), IDA T1-DS3, VPN, BGP Multi-homing Wireless: 802.11x, Wi-Max (Beta Test)

PBX/VoIP Verizon Business: SIP Trunking (IPT), Hosted IP Centrix, IP Integrated Access (TDM to IP conversion) Cisco: Call Manager Unified Communications; Nortel: CS1000, BCM50, BCM 450, Meridia, Taderan Coral, Broadsoft and SONUS VoIP Soft Switches

5/2015 – Present Level 3 Consultant Denver, CO Technical Analyst: Network Software Development Global Technologies

As a Technical Analyst working for the Network Software Development team within the Global Technologies Organization at Level 3, my responsibilities are to capture User Requirements from various cross-functional teams including Network Engineers, Architects, Product Development, Service Delivery and Operations to support the Provisioning and Activation's for next generation Networks and Services.

The Network Platforms requiring my expertise and competency include Alcatel (Nokia) and Juniper devices supporting Metro Area Networks from the Provider Edge to the Customer Edge with the handoff to the Core.

Services Supported include Ethernet (EVPL, EPL, VPLS), DDoS Security, Cloud Service Providers (Microsoft, Amazon), Managed Services, Global Voice, Layer 2 and Layer 3 VPN, and Internet.

In following the Agile Software Development process, I have achieved "CA Rally" proficiency to create, track and manage User Stories to align with Scrum Iteration Planning techniques and to work effectively across functional teams.

Accomplishments: Created and documented Technical Analysis flows to create “Standard Operating Procedures" by incorporating "Best Practices" in capturing, translating and communicating software development initiatives to achieve inefficiencies and productivity gains.

8/2013 – 10/2014 CenturyLink Consultant Denver, CO SR Lead IT Systems Engineer

As a consultant and member of the Systems Engineering team, I was the designated lead within the Network Provisioning space for a major $80M initiative to design and implement a Next Generation delivery platform to support the deployment of MEF Ethernet Services. Working across various functional business teams, it was my responsibility to gather User Requirements and translate into Validated Requirements that were then hand off to the Development teams for production.

With my past involvement as an MEF Technical Member understanding Carrier Ethernet 2.0, my skills complimented this newly formed team of IT Software Development Specialists.

After completing this assignment, I developed a deeper understanding of effectively implementing a foundation for Network and Service Providers in advancing their Ethernet initiatives for enhanced efficiency and profitability

4/2013 – 8/2013 Comcast (Contractor) Denver, CO/Philadelphia National Sales Engineer

Responsibilities include supporting over 150 Sales Engineers for Ethernet and Hospitality solutions focused on SMB, Enterprise, and Partner Sales Channel. Working across various levels of the organization including Product Teams, Engineering Teams (NETO), Comcast University and Sales Operations to support complex solutions and new product offerings.

3/2010 – 12/2012 Reliance Globalcom Denver, CO Senior Product Manager

Product Manager responsible for Enterprise Global Ethernet portfolio including Managed Metro Ethernet, Managed WAN Ethernet, Global VPLS and Managed Premium Internet. Worked across four separate global business units to integrate networks for seamless interoperability to address CoS, ENNI handoffs, POP integration, Pre Sales Processes, Post Sales Processes across legacy Yipes!, Vanco, Flag and Reliance Communications (India). Led the ICB Review Board responsible to review and approve non-standard solutions.

8/2009 – 3/2010 CCNA Instructor

Leading CCNA Certification classes for several ILECs including AT&T and Qwest Techs and Engineers

2/2007 – 8/2009 Verizon Business Highlands Ranch, CO Sales Engineer

Supported sales initiative targeting high-end medium-sized and enterprise-businesses covering domestic and international markets working across the entire organization to deliver custom complex design/build solutions. Responsibilities included determining customer requirements and to design and recommend customized solutions involving ROI Analysis, Network Capacity Planning, Project Management, Pre-Sales and Post Sales Implementation.

Recognized as the SME for Ethernet Technologies and VoIP services.

9/2004 – 8/2006 Time Warner Telecom, Inc. Aurora, CO Ethernet Sales Specialist

Worked extensively with the IP and Capacity Planning Engineering teams to design and implement large scale 100% fiber-based Metro Ethernet and Extended Ethernet for delivery of 100 Mbps - Gig-E and DWDM of 2.5G – 10G IP solutions over a nationwide MPLS backbone. Also involved as a liaison between the end-customer and CCIE and TAC engineering teams conducting beta test and criteria planning for various new products and services such as IP trunking, using a native SIP interface with Cisco Call Manager and Avaya and Wireless collaboration with CH2M Hill.

Achievements: Won corporate Highest Achiever Award selling TWTC on-net buildings. Top producer in the branch for new account penetration. Made 80% of annual quota 2006 selling a single Internet Access solution worth $1.65 million.

9/2002 – 9/2004 @Axcess, Inc. Grand Junction, CO President, Network Communications Consultant

As President and co-founder of @Axcess, was responsible for providing consulting services to facilities based ISP’s by managing business development and marketing efforts to penetrate new markets. Also provided business development and consulting services to a municipally owned city-wide fiber network delivering VoIP, Data, and Internet services to businesses and residents throughout the community. Lead Architect for the design-and-build of custom fiber based networks to provide total Voice, Data, Internet solutions for FTTx and privately owned fiber-based networks.

2/2001 - 7/2002 Sprint E/Solutions Denver, CO E/Solutions Professional Services

Responsible presenting E/Solutions products and services solutions including Managed Hosting, Collocation and Professional Services to Engineering and C-level executives. This division of Sprint was eliminated.

Achievements: Received Directors Award for outstanding achievement and making a positive contribution to the success of the team.

9/2000 - 12/2000 NuWave Communications Hood River, OR SR Vice President

Member of a start-up CLEC Senior Management team responsible for building a regional DWDM fiber-based network throughout the Pacific Northwest covering Seattle to Northern California, Idaho and Utah. Worked with Lucent Engineering and Professional Services teams to identify and implement customized application solutions, life cycle management and sales initiatives for delivery to end customers. Company lost funding from Lucent during .COM crash and closed operations.

4/1999 - 9/2000 U S WEST/QWEST Denver, CO Data Manager

Instrumental in developing and implementing the strategic vision of a new data sales channel to expand the small-medium business revenue base by providing high-end integrated voice and data solutions. Hired, trained and managed a staff of 30 Data Account Executives, Technical Sales Engineers, Data Application Consultants and CPE (Voice/Data) Business Specialists.

Achievements: Consistently performed at 218% - 232% of sales objectives every month since launching the channel and increased CPE equipment sales by 300%. Awarded Top Sales Team in 1999; Placed 1st in Sales

1/1998 - 4/1999 U S WEST Denver, CO Data Account Consultant – Sales Engineer

Supported a sales staff of Sales Executives by providing technical expertise in WAN networking technologies. Designed and configured complex networking infrastructures with SONET, Frame Relay, ISDN and DSL services. Provided total end-to-end networking solutions to include router configurations, Internet Access, FireWall Security, Web Hosting, Disaster Recovery, Redundancy Planning and building Voice Over Frame/IP/ATM and VPNs. Worked with CCIE and NOC to design network solutions and trouble shooting procedures.

Achievements: Responsible for redesigning and reengineering flexible scalable converged Internet/Voice/Data Networks to support legacy and IP applications.

Awarded President's Club, a top honor in the organization, for contributing to the bottom-line sales success.

2/1992 - 10/1998 Independent Consultant Denver, CO Consultant/Business Development

Independent Consultant Marketing and Business Development - New Business

Worked on several projects to assist businesses in the start-up phase involving the development of sales and marketing plans and strategic positioning of new products and services.

EDUCATION

5/1999 Regis University Denver, CO Masters Degree MBA International Business

6/1982 Metropolitan State College Denver, CO Bachelors Degree Computer and Management Science

University of Denver Denver, CO Masters of Telecommunications with a focus on Advance Studies in Leadership. Degree not completed.

CERTIFICATIONS

Completed and Taught CCNA, CCDA Certification Classes

3/1999 U S WEST Certificate Advanced Data Communications sponsored by U S WEST

3/1998 Cisco Router Configuration and CCDA Training

10/1997 Sun Microsystems Competency 2000 Certification Technical Sun Microsystems computer hardware and software solutions

AWARDS AND APPOINTMENTS

Member of the Metro Ethernet Forum

State of Colorado Economic Development – Appointed by the Governors’ committee to participate in the Rural Telecommunications Assessment for Economic Development and Sustainability

Southeast Business Partnership Committee Member – Appointed by VP to represent Time Warner Telecom and promote Fiber Networks to property owners and municipalities throughout the Denver Metro Area

President's Club 1998 U S WEST Retail Markets

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