ROBERT N MIDDLETON

**** ** ***** ******

Vancouver, WA 98682

503-***-****

acvvs3@r.postjobfree.com

Summary

•20+ years experience in the fields of administration/operations/customer service

•Skilled at consulting with clients, analyzing their situations, and providing solutions

•Relationship development to complement abilities to aggressively build client rapport

•Equally skilled whether leading a team or working individually with little to no supervision

Professional Experience

EXPECT PAYMENT SOLUTIONS (Vancouver, Washington) FEBRUARY 2016 – MARCH 2016

ACCOUNT EXECUTIVE

•Consulting with new clients to ascertain if our products would be of benefit

•Giving presentation to potential clients for the possibility of increasing profit margin

MCCOY FREIGHTLINER (Portland, Oregon) JULY 2010 – FEBRUARY 2016

PARTS ADMINSTRATION SUPERVISOR

PURCHASING AGENT

•Asset management of $1.5 million in heavy duty truck parts

•Revised all aspects of purchasing and receiving for dealership

•Complete department revitalization resulting in expansion and increased sales

•Assisted dealership in obtaining Elite Support status with Daimler

•Produced and distributed signage for all holiday closures and hours

•Created shipping, employee ID, order cutoff, vendor, and fee spreadsheets

•Processed excess returns to corporate

•Supervised up to fifteen employees

•Ordered all brands of trucks parts daily to replenish dealership

•Interviewed potential employee candidates

•Created operational instructions for position duties

•Assisted in beta testing new/upgraded programs for Daimler

•Participated in RimPro offsite training to become one of first dealerships in pilot program

•Daily reporting of all parts on order/status for repair shop to managers and related staff

•Assisted IT, Service Shop, and Body Shop departments when necessary

•Updated, maintained, and distributed all phone lists

•Assisted in creation of job description of my position and assistants’

•Print, separate, and file daily invoices from Daimler

•File all packing slips after receiving against invoices and producing journal

•Worked with A/P closely to determine accuracy of shipping invoices

•Ledger balancing and reconciliation

•Maintain stocking levels of parts in dealership for retail sales and service/body shops

•Typing, filing, ten-key, and answering phones

•Assisted A/R, General Manager, Controller, and Owner as needed

WEST COAST BANK CENTER (Wilsonville, Oregon) MAY 2001 – MARCH 2009

PROJECT COORDINATOR

SALES ANALYST

OPERATIONS SUPERVISOR

OPERATIONS OFFICER

OPERATIONS SPECIALIST

CUSTOMER SERVICE SPECIALIST

LOAN PROCESSOR

•Consistently maintained established production goals and service level agreements

•Recognized several times for outstanding professional acumen

•Supervised and trained eight employees

•Developed and implemented department policies to improve operational works

•Interviewed potential employee candidates processing to include title and flood insurance

•Oversaw the online company store for employees

•Created and distributed monthly calendar for center

•Ledger balancing and reconciliation

•Headed safety committee for entire center

•Created and updated phone lists, seating chart, and evacuation route for center

•Daily deposit of loan payments

•Assisted and coordinated team building events

•Reviewed and ordered business cards for employees

•Assisted HR in updating/maintain company operations manual

•Typing, filing, ten-key, and answering phones

•Founded and participated as a member of the social committee

•Met with vendors to approve merchandise for company online store

•Administered sales incentive program companywide to include payouts

•Ordering and distribution of annual gifts to all company employees

•Assisted the Marketing department as needed

•Customer service for branches or clients at call enter or via email

US BANK CORPORATION (Portland, Oregon) MAY 2000 – MAY 2001

MERCHANT TELLER

BANK OF THE WEST (West Linn, Oregon) FEBRUARY 1999 – MAY 2000

CUSTOMER SERVICE REPRESENTATIVE

TARGET CORPORATION (Clackamas, Oregon) SEPTEMBER 1997 – JANUARY 1999

TEAM SUPERVISOR III

SOUTHWEST CONVENIENCE 7-11 (Albuquerque, New Mexico) JULY 1993 – AUGUST 1997

ASSISTANT DISTRICT TRAINER

MANAGER

Education

Nordstrom Business Institute

Advanced Business Management Completed

Vista High School, Vista, CA

Diploma Completed

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