JODI MCCULLERS

**** ****** *****, ************, ******* 32207 C: 904-***-**** acvvr5@r.postjobfree.com

SUMMARY

To acquire a position where my skills, abilities and dedication will be utilized to achieve company and personal goals. I am a detailed-oriented, self-motivated professional with experience in the banking industry who works well independently and works well as a strong team member. Will establish and maintain excellent relationships with clients and associates.

HIGHLIGHTS

Analyze Technical Information

Excellent Customer Service

Effective Problem Solver

Balance Corporate Accounts

Familiar with Compliance and OFAC sanctions

Assist Clients with Technical Information

Excel

Word

Outlook

EXPERIENCE

08/2006 to 12/2015 CIT Finance LLC - Jacksonville, Florida

Funding Payment Specialists

Processed vendor funding and refunds daily. Scanned and deposited incoming payments thru Virtual Remit and ITMS. Ensured appropriate entries were processed for payable issues and corrections, including returned checks and stale dated checks. Verified ach and bank account verifications. Input and released wires and ach's daily. Reviewed accounts payable and expense reports for accuracy before submitting for payment to corporate office. Scanned lease documents to Omni. My team and I were instrumental in the testing of the new funding system before going into production last year, along with various other testing of systems.

01/1992 to 08/2006 Bank of America – Jacksonville, Florida

Operations Representative, Specialized Sales Fulfillment Associate

Review applications for bank products and services to determine correct level of action to fulfill customer's request. Provide assistance to Processing Associates to resolve issues relating to customer needs. Communicate with customers to ensure completion of their requests in a timely and quality manner via telephone and e-mail.

Operations Representative, Account Reconcilements

Provided excellent customer service, processed positive pay accounts which help to detect fraudulent checks and balanced 400+ corporate accounts. Earned recognition for superior customer service via customers' correspondence and internal partners. Helped save the bank approximately $300 million by researching a client’s account who was questioning transactions, determined that it was a training issue and the bank did not owe the money to the client.

Consistently met all department deadlines and quality guidelines.

Technical Operations Representative, Account Reconcilement

Implemented and setup clients on account reconcilement and positive pay. Contacted customers concerning positive pay and technical information in reference to formatting and testing of transmission for incoming check issue files.

Earned several recognitions for superior customer service via customer's correspondence and internal partners.

Jodi McCullers

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Bank of America (continued)

Group Leader, Analysis Operations

Assisted in the supervision and training of 15 associates, the coordination of work flow, reviewed implementation and approved associates work. Prepared reports and projects, handled incoming phone calls from officers and branch associates. Researched inquiries concerning implementation and system generated items. Assisted supervisor in performance reviews of associates and prepared weekly time cards and attendance records.

Statement Processor/Data Entry Clerk, Analysis Operations

Performed analytical review and distribution of analysis statements (corporate billing). Monitored variances and corrected analysis statements, prepared maintenance forms and service charge entries. Edited system generated reports and correction of errors. Performed manual data entry into analysis systems of all system parameters and fields regarding the Account Analysis function.

01/1985 TO 12/1991 Loyal American Life Insurance Company – Mobile, Alabama

Commission Accounting Clerk

Prepared and input accounting transactions, balanced general ledger accounts. Researched commission discrepancies and made the appropriate adjustments. Prepared production reports, distributed policyholder information to agents and advanced agents weekly on production.

Service Division Supervisor

Supervised seven associates and reported to the assistant manager. Distributed correspondence and made sure it was processed in a timely manner and prepared production reports. Reviewed associates outgoing correspondence for accuracy. Corresponded with and interpreted insurance policies to policyholders. Researched accounting transactions and trained associates.

Cash Benefits Clerk

Processed cash surrenders, loans, cancellations and dividend withdrawals of policies. Corresponded with and interpreted policies to policy holders.

Word Processor/Mail Control Clerk

Typed correspondence and statistical information for the entire customer service department. Reviewed and distributed incoming mail. Input incoming and completed mail into tracking system.

Education

1980 Northeast High School St Petersburg, Florida

High School Diploma

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