ADNAN BAIG

Postal Address: Flat No.** Block No.F-4 Majeed

S.R.E Dalmia Stadium Road Karachi, Pakistan (75260).

Date of Birth: 27-08-1988

E-mail: acvvpy@r.postjobfree.com

Cell Phone: +923*********

Passport No: BD3925121

Marital Status: Single

RELEVANT WORK EXPERIENCE

July 2013 – Present BHAOO (Pvt.) Ltd Designation: Team Lead – NOC

During the tenure of employment with Crystallite (Pvt.) Ltd. I am giving services to client organization – BHAOO (Pvt.) Ltd and C4Switch. BHAOO is an extremely high tech next-generation IT outsourcing organization focused on the international telecommunications industry. I have been associated with it as the Executive NOC Engineer and promoted to Designation: Team Lead, Senior Executive NOC (Network Operations Centre) Engineer on January 2015.

Key Responsibilities included:

Assist team members in daily operations, create SOPs, manage and achieve goals/targets defined by management, schedule weekly meetings to discuss operational issues and manage shift roaster.

Proactive monitoring of Soft switch stability i.e. health checks including CPU Load, Disk Load, CPS, Calls in Progress and Bandwidth Utilization;

Monitoring the calls’ traffic and routes based on their stats graphs and CDRs and escalating issues properly, making sure their on-time resolution and taking necessary actions to overcome their affects;

Liaising with different VoIP operators to improve QoS parameters;

Performing routing for traffic across the globe as per requested by the business team (KAMs);

Troubleshooting coverage issues utilizing packet capture Tools like Wireshark and VoIP Server logs. Understanding of Wireshark SIP Traces for Signalling and Media by means of SIP and H.323 signalling messages and the ISDN cause code;

Analysing Route performance by stats report consisting (ASR, ACD, PDD);

Working with the standard codec’s used in VoIP (G729, G723, and G711etc);

Investigating trouble tickets (TTs) based on logical grounds and to reply effectively and quickly.

Helping out Research and Development department to build a class 4, Whole sale enterprise Soft Switch platform, Managing Remote Server (located in USA) using Terminal Services & Remote Admin for testing new equipment’s Sippy Soft Switches & VOS3000.

Trained New Employees for Network operation centre Department.

Have good cross department communication and accurate reports to Management on daily basis.

November 2010 – July 2013 Mobilink (Pakistan Mobile Communication Limited)

Designation: Customer Care Representative, During the tenure of employment with HRCG Outsourcing (Pvt.) Ltd. Ref: HRS/MOB/STH1/7392/10. My services were assigned to client organization – Pakistan Mobile Communication LTD. (Mobilink) from November 8, 2010 to November 30, 2011. Designation: Technical Support Engineer – Wimax, During the tenure of employment with Business & Communication Systems (Pvt.) Ltd. (BCS) Employee#558143 my services were assigned to client organization – Pakistan Mobile Communication LTD. (Mobilink) from December 1, 2011 To July 21, 2013 posted at South Region.

Key Responsibilities included:

Analyse behaviour and user end Wi-MAX device response via various parameters.

Remotely monitoring of Wi-MAX sites via Network Management system (NMS).

Check user end RF parameters using remotely access of Wi-MAX IDU devices.

Testing and configuring (Firmware) Wi-MAX IDU & ODU devices (Siemens & Zyxel).

Provide Level1, Level2 and Level3 support to customers and Field operation Team for handling operational issues and Backup for user end trouble shooting’s.

Being updated for Network alarms by email.

Have good cross department communication and accurate reports to Management on daily basis.

System Experience:

Microsoft CRM (Customer Relationship Management) V 3.0

NMS (Network Monitoring System), Data and VoIP Provisioning Systems

Wireshark for Ethereal VoIP call Traces.

SIPPY Soft Switches, VOS Soft Switches (VoIP)

Data (Epoint) and VoIP Provisioning Systems

TSS (Technical support system)

Aug, 2015 – Present Bahria University Alumni Association

Designation: General Secretary-BUAA, I am elected as a founder member of Alumni Association of Bahria University, My efforts for BU Alumni’s with Higher University management to provide guide lines and define career path for Bahria University Student’s future. Currently I am working to set the goals for university staff about teaching method and how to collaborate with Pakistan Government officials to provide funding for student’s projects.

EDUCATION

2006-2010 BE-Electrical Specialization in Telecommunication from Bahria University, Pakistan

Core Modules included: Computer Aided Drawing (C.A.D); Digital Electronics; Electronic Instrumentation; Signal & Systems; Microprocessors; Electrical Machines; Digital Communication & Computer Networks; Telecom Transmission & Switching System; Digital Signal Processing; Opto Electronics; Wireless & Mobile Communication; Telecom Traffic Engineering; Satellite Communication; Data Structure; Microwave Engineering: CGPA: 3.33/4.0

2004-2006 FSc (Pre Engineering) from Govt. Degree College Stadium Road Karachi, Pakistan

2002-2004 Matriculation (Science)

From Pakistan Navy Secondary School Karachi, Pakistan

Internships

July 2009 – August 2009 Pakistan International Airline (PIA)

I served as an Intern and was deputed at various sections

Of Electronic Engineering Department which included RADAR,

LF, MF, HF, VHF, UHF.I paid a visit to the Air Traffic Control Tower.

July 2009 – August 2009 HR Communications Pvt. (Ltd)

I served as an Intern and was deputed at various sections

of Telecommunication HF, VHF, UHF.

HONOURS & AWARDS:

Member of IEEE (Institute of Electrical & Electronics Engineers)

Member of the PEC (Membership # ELECT / 31204).

Awarded Employee of Month in Mobilink, 2012.

2nd runner-up in IEEE week at LUMS & NUCES Lahore,2010

INTERESTS:

Socialising with family and friends.

Reading informative Books, IEEE Monthly Magazines.

Enjoying Cricket, Swimming, Table Tennis, Snooker.

Travelling to know about different cultures& traditions.

REFEREES: Available upon request

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