ERICA

BAKER

**** *** ***** **********, **

(PLANNING TO RELOCATE)

P: 843-***-****

E: acvvmz@r.postjobfree.com

SUMMARY

A staple I live by is that a customers/ clients needs always come first. I have worked as a Customer

Service Manager for over a year and have had my

cosmetology license for two. I know the importance of making a happy consumer, because not only are

they our businesses income, but people that

deserve optimum service.

EXPERIENCE

Customer Service Manager, Walmart

Hunstville, AL 2013 2014

My top priority was to make our customers happy. I was in charge of handling all financial changeovers, overseeing all cashier and employee team needs

including but not limited to: assigning breaks, giving loans, training, and customer escalation. Also,

because of my extended hours, I organize and

restock.

Accomplishments

● Management position obtained within my

first 3 months of employment.

● Hired out of my temporary employment

within 2 weeks.

● Exceed all yearly evaluations.

● 3 pay raises awarded since start of

employment.

Cashier, BJ’s Wholesale Club

Jacksonville, Fl 2010 2011

Create friendly customer environment, ensure

breaks for employees, run the registers, and do all in a fast manner.

Accomplishments

● Pay raise within the first 3 months.

● Hired out of my temporary employment

within 3 weeks.

ERICA

BAKER

6412 FLO DRIVE HUNTSVILLE, AL

(PLANNING TO RELOCATE)

P: 843-***-****

E: acvvmz@r.postjobfree.com

EDUCATION

Johel’s Hair Institute

Cosmetology 2011 2012

I learned about hair, skin, nails, management, and customer satisfaction. We worked in a classroom

the first 6 months and worked clinical hours the last 6 months. We learned everything that would help us with owning our own businesses.

SKILLS

● Microsoft Word/ Powerpoint/ Excel

● Management Training

● Customer Satisfaction Training

● Quickbooks

● Team Building Experience

● Salon Cosmetology

● Finance Management

REFERENCES

Charles Peebles 904-***-****

Tammy Wheeler 843-***-****

Regina Colston 256-***-****

Sarah Peebles 904-***-****

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