Rodney Carr

***** ********** ******, **********, ** 48076 H: 248-***-**** C: 248-***-**** acvvly@r.postjobfree.com

Professional Summary

Exceptional leader talented in customer relations. I have a broad set of customer service skills, including working under pressure, relationship building, training, and assessing client needs.

Skills

Strong Verbal Communication ● Staff Development

Self-Motivated ● Team Leadership

Client Assessment ● Fast Learner

Project Manager ● Data Management

Work History

Respiratory Therapist Assistant, 01/ 2016 to Current

Hart Medical Equipment – 21651 Melrose Avenue, Southfield, MI 48075

Review clients sleep study test results

Educate and set clients up on CPAP and BIPAP units

Refit clients with CPAP masks

Chart clients into Airview, and USLEEP Monitoring Systems

Test and titrate oxygen patients for portable oxygen systems

Set up patients up on tracheotomy equipment

Educated clients on nebulizer units, and breathing treatments

Follow up with clients, and family on respiratory issues

Customer Service Representative, 03/ 2014 to 01/ 2016

Hart Medical Equipment – 21651 Melrose Avenue, Southfield, MI 48075

Answered inbound customer, and healthcare worker calls

Processed and scheduled work orders for durable medical equipment deliveries

Assisted clients equipment failures through over the phone trouble shooting techniques

Verified and updated various medical insurances/ coverage

Processed, and delivered patient walk in prescriptions and DME orders

Processed wound care, ostomy, and diabetic patient orders

Assisted with elevated customer compliant calls

Liaison for clinical and customer service departments

Delivery Service Technician II, 01/ 2012 to 03/ 2014

Henry Ford Health Products – 21651 Melrose Avenue, Southfield, MI 48075

Deliver, service, and educate clients about durable medical equipment

Oxygen concentrators, O2 Cylinders, Liquid Oxygen Systems

Ambulatory aids, wheelchairs, rollators, walkers, canes

Oral suction unis, tracheotomy systems and supplies

Senior Glass Adjuster, 10/ 1994 to 05/ 2009

Chrysler Corporation – 38111 Van Dyke, Sterling Heights, MI 48312

Assisted in convertible line development, work stations

Assisted in writing all the convertible line work station job descriptions

Assisted in training all convertible line workers on the individual work stations

Assisted with online and off line repairs to the convertible cars

Adjusted the height, tilt and spacing of the convertible model windows and glass

Unit Leader Customer Service Telephone Unit, 03/ 1988 to 05/ 1994

Independence One Mortgage Corporation – 300 Galleria Officentre, Southfield, MI 48034

Assisted in interviewing new applicants

Trained new employees to the department and company

Monitored customer service reps for quality, and educational purposes

Assisted in IRATE and escalated customer calls

Assisted in customer escrow analysis inquires

Education

Associate of Arts: Liberal Arts, 2013

Oakland Community College – Southfield, MI 48075

BBA: Healthcare Administration, Current

Wayne State University – Detroit, MI

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