Douglas Smith

Cedar Rapids, IA 319-***-**** acvvkw@r.postjobfree.com https://www.linkedin.com/in/doug-smith-0386aba

Driven Lean Six Sigma Black Belt Quality Engineer

Extensive experience in Continual Improvement, Process, Manufacture and Quality Engineering. Skilled in Value Stream mapping, Gap Analysis, Control Planning and Continual Improvement. Skills in identifying the Root Causes of problems and developing effective solutions using a variety of Quality tools in manufacture, production, assembly, operations and supply chain in aerospace, wind power and business sectors.

Areas of Expertise

Continual Improvement and Cost Reduction

Lean Six Sigma

Value Stream and Kaizen Leader

Supplier Quality

RFx and Contract Development

PPAP

Control Plans

FMEA

ERP systems

Supplier Development

SOW Standardization

AS9100c

SOP Development and Management

Requirements Management

Program, Manufacture and Quality Systems development, implementation Management

Corrective and Preventative Action

Lead Auditor

Team Leader

ISO 9001:2015

Professional Accomplishments

Implemented the Disciplined Requirements Management Process used to fully capture, document and evaluate requirements and business processes

Launched formal RFx process for the Contracts, Legal, and Program teams, which formalized the

vetting process, ensured suppliers’ understanding of requirements for 62 Million dollar annual spend

Produced an increase in approval rate up to 30% by redesigning the supplier and parts approval process

Guided over 50 North American suppliers through continual improvement projects, which enabled a lead time reduction of five weeks, and 40% improved quality and customer satisfaction

Successfully increased supplier on-time deliveries by 35%, and reduced supplier non-conformities by 50%

Facilitated $1 million in annual cost avoidance, in addition to 30% reduction of agent response times,

68% reduction of the number of emails required agent response, and increased customer satisfaction

Designed and implemented Regulatory Compliance System for 26 state and federal regulations across multiple North America faculties

Conducted Supplier Quality and Process Audits, of over 70 suppliers, to determine capabilities and viability of becoming an effective and reliable supplier.

Conducted Technical Reviews of drawings and specifications with Suppliers and Engineering to identify potential problem areas and resolve these issues prior to production on over 250 parts and assemblies.

Performed over 250 First Article Inspections (FAI & PPAP) with a 95 % acceptance rate.

Managed Suppliers when identifying the Root Cause of defects and develop Corrective Actions using the 8D and 5 Why method on over 50 issues.

Provided Continual Improvement expertise to over 20 Suppliers who had limited resources. This including training and assisting in continual improvement activities by utilizing SPC, Lean, ISO and Six Sigma activities.

Completely eliminated many major, and dozens of minor, supplier caused defects through continual improvement activities.

Lead cross-functional teams to perform DFMEA/PMEAs to improve existing processes to improve quality and reduce cost.

Lead Program Teams, Engineers, Production Employees and Suppliers to identify requirements and resolve Quality issues, by using Quality tools such as Lean and Six Sigma to improve processes.

Developed DMIAC training programs and taught problem solving techniques to multiple teams.

Designed and performed DOE’s to optimize machining processes

Supervised Inspectors and Jr. Engineers for six years.

Douglas Smith

Cedar Rapids, IA 319-***-**** acvvkw@r.postjobfree.com https://www.linkedin.com/in/doug-smith-0386aba

Professional Experience

SQA Services, Midwest 2016 to Present

Sr Supplier Quality Development Leader

Senior Aerospace Supplier Development Engineer. Specialized in commodity sourcing, quality management systems, auditing, risk analysis, supplier development, manufacture controls, inspection and test. Contracted to perform supplier quality audits, supplier development, supplier certifications, continual improvement, inspection and test across the Midwest on behalf of the client.

Customers Supported: SpaceX and Rockwell Collins Aerospace

Pearson Education, Cedar Rapids, IA 2013-2016

Principal Supplier Quality Leader LSSBB

Senior Program Quality Leader, NYC

Managed all quality aspects of vendor management processes for $62.7-Million-dollar supplier annual spend. Directed full cycle of process design, documentation and deployment for vendor service acquisition and management.

Spearheaded the expansion of supplier process improvements across North American businesses units

Lead multiple process improvement initiatives related to systems, software, vendors and internal processes

Collaborated with business leadership to define and prioritize continual improvement initiatives

Lead internal and external process improvement projects to develop robust root cause analysis, corrective action and containment plans, and ensured the timely execution and implementation of planned activities

Established and maintain consistent metrics showing status to plan and effectiveness

Provided learning needs assessment, coaching, documentation and training for various program teams and leadership.

Introduced formal RFx process for the Contracts, Legal, and Program teams, which formalized the

vetting process, ensured suppliers’ understanding of requirements resulting in 60% reduction in time to market and 40% reduction of rework cost and foundation for cost recovery efforts.

Created a new issue capturing process used to accurately track and score supplier performance

Developed and implemented an approved supplier list for all sourced parts and services

Established clear performance expectations for all supplier types, and enforced compliance

Spearheaded the planning, design, and approval of Program Quality Management for key customer account. Worked directly with the customer, as well as Business Analysts, Project Leaders, and functional

owners in order to define and document program requirements and determine risk and priorities.

Produced detailed process maps to identify process owners, timelines, handoff points, and quality steps, which used to drive risk and issue management, thus enabling better, more sound business decisions, facilitated stability by documenting key process steps to reduce tribal knowledge of process functions

Developed and managed Program Quality Plan to manage end to end quality, encompassing process

management, risk management, quality assurance and control, quality roles, and communication flow

Prepared PQP and supporting documentation to drive training and improve quality of work

Expanded the breadth and depth of quality metrics in order to facilitate process improvements

Performed verification of quality steps as they were documented in the Program Quality Plan

Douglas Smith

Cedar Rapids, IA 319-***-**** acvvkw@r.postjobfree.com https://www.linkedin.com/in/doug-smith-0386aba

Acciona Wind Power North America, West Branch Iowa 2007-2013

Senior Supply Quality Engineer Lead, Lean Six Sigma Black Belt

International and domestic supplier relation Leader. Executed the development of procedures, processes, and methods for parts and supplier qualification. Coordinated activities supporting rapid localization schedule, while maintaining highest quality. Conducted audits and design reviews, and served as a technical liaison between engineers and suppliers. Verified supplier manufacture process met the needs of production, quality, procurement, and logistics. Interfaced with Supply Chain Management to establish goals, create action plans, and meet objectives. Performed supplier evaluations and continual development projects. Guided and motivated Supply Quality team, and provided ongoing mentorship and training to junior engineers and inspectors regarding effective planning, organization, execution, and controls.

Produced an increase in approval rate up to 30% by redesigning the supplier and parts approval process

Navigated North American suppliers through complex process of component manufacturing and approvals,

resulting in a lead time reduction of five weeks, and 40% improved quality and customer satisfaction

Successfully increased supplier on-time deliveries by 35%, and reduced supplier non-conformities by 50%

Led analysis of EN, AWS D1.1 and CSA standards, enabling production approvals in US, Mexico, and Canada

Facilitated improved forecasting and reaction plans to ensure availability of critical parts that were

needed at the wind farm, by coordinating and managing a successful Parts Replenishment project

Generated cost savings of 600,000 by re-engineering non-useable inventory to current specifications

Pearson GS and Pearson PEM, Coralville, IA 2005-2007

Lean Six Sigma Black Belt Senior Process Engineer

Managed the strategic and tactical deployment of Lean Six Sigma and ISO, documenting all functions,

identifying risk areas, developing processes to eliminate risk, and reporting results to Steering Committee. Led cross-functional Six Sigma Green Belt teams, and provided team facilitation to multiple locations. Developed and implemented business process optimization strategies, analyzed existing systems, facility layout, procedures, and work flows to reduce risk, and increased productivity and financial results

Proposed business performance management solutions, and developed detailed plans geared towards

improving methods, procedures and workflows, equipment and staffing layout, and information flows

Conducted feasibility, cost analysis, and economic justification for proposed solutions in order to ensure

projects generated bottom line results in the form of expense reduction and revenue enhancement

Provided planning, training, charters, and communication plans for Six Sigma improvement initiatives

Spearheaded successful projects that increased productivity by 52% and reduced waste by 4%

APAC 2005

Regulatory Compliance Manager Lean Six Sigma Black Belt

Developed, maintained, and continually updated corporate wide regulatory compliance business processes and systems, and auditing standards and operating procedures to ensure regulatory compliance. Enforced adherence with policies established by Law Department and the Director of Compliance. Cultivated a competent, productive, and motivated staff by directly managing personnel actions, including hiring, coaching, appraising performance, and terminating compliance supervisory staff

Pioneered a Six Sigma Project that enabled the reduction of costs by $500,000

Douglas Smith

Cedar Rapids, IA 319-***-**** acvvkw@r.postjobfree.com https://www.linkedin.com/in/doug-smith-0386aba

Honeywell International, Minneapolis, MN 1999-2005

e-Team Leader Lead ISO 9001 Auditor Management Representative

Served as the Green Belt Leader, responsible for managing each stage of multiple e-Team projects. Conducted audits of internal administrative and plant operations to assure ISO conformity. Led external customer and third party quality audits, and created action plans based on results

Facilitated $1 million in annual cost avoidance, 30% reduction of agent response times, and 68%

reduction of the number of emails requiring agent response, thus increasing customer satisfaction

Formal Education

Bachelor of Applied Science in Management *

Computer Management Information Systems Minor

Peru State College

Six Sigma Black Belt

University of Alabama

Lean Manufacturing Certified

University of Tennessee

ISO 9001: 2000 Lead Auditor

British Standards Institute

ISO Management Representative

Honeywell Marketing

Benedict Negotiating Seminars Inc.

Real World Negotiating

PMP Course Completion Certified

Pearson Education Network

Certified Galvanization Inspector

American Galvanizers Association

*planned graduation date 12/2016

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