Post Job Free

Resume

Sign in

Quality Manager

Location:
Chino Hills, CA
Posted:
July 26, 2016

Contact this candidate

Resume:

Wrayanne K. Cruz

Marina, CA

Home Phone: 909-***-****

acvvkm@r.postjobfree.com

QUALIFICATIONS AND COMPETENCIES:

Over thirty years Quality experience and seven years Safety/Environmental Health & Science experience in food, pharmaceutical/chemical and cosmetics manufacturing industries with expertise of current Good Manufacturing Practices, ISO 9000, SQF Certification Level 3, FDA Rules and Regulations, USDA, Kosher, Organic, BATF, OSHA, EPA and other State and Federal regulations;

Proven success on developing, implementing and maintaining Quality Management Systems with focus on supplier development and partnering, execution and oversight which led to waste and consumer complaints reduction by promoting the voice of customer (VOC), increase productivity and meet regulatory compliance;

Review, analyze, and implement proven tools to reduce cycle time and yield improvements using lean manufacturing techniques.

Lead and sustain excellent score in SQF three years in a row

Lead and maintain compliance with 33 Safety and Environmental programs;

Establish Quality and Safety Cultures through employees engagement, development of new strategic and operational leadership model;

Strong leadership skills with ability to lead the plant in areas of responsibilities in safety, quality, production, packaging, sanitation, sensory, purchasing, wastewater, and security;

Foster a motivated group of Self-directed work teams in Quality and Safety;

Strong analytical skills ensuring products specifications and regulatory requirements are met and corrective actions are employed to correct adverse conditions;

Strong microbiological and sanitation skills, Fact-based microbiological Compliance, HACCP, HARPC, SSOP (Sanitation Standard Operating Procedure), and GMP Standards experience;

Excellent organizational and time management skills which led to effectively prioritize multiple tasks and projects in a fast-paced environment with self-motivation and focused attention to detail;

Utilize effective Gap List, Root Cause/Corrective Protective Action, Incident Investigation report and other lean management tools for consumer complaints, safety incidents and non-conformances;

Ability to challenge the status quo and work effectively with a wide array of plant diverse group of exempt, non-exempt and union work groups personnel through communication and strong leadership, building personnel engagement, training, mentoring, teamwork, accountabilities to peak performance and provide recognitions.

In-charge of Air permit, ERCLA and Hazardous Materials California Environmental Reporting System (CERS), and Contractor Induction Program;

Establish Annual Operating Plan (AOP) budget and manage department’s budget

EDUCATION and MEMBERSHIP:

Masters of Science in Occupational Safety and Health-Environmental Management (enrolled, estimated to complete in 2017)

Bachelor of Science in Chemical Engineering, Adamson University, Manila Philippines

Licensed Chemical Engineer -Philippine Regulations Commission Board of Chemical Engineers

Member, SQFI Stakeholders

Member, Corporate Executive Board (CEB-Quality)

TRAINING AND CERTIFICATIONS:

Lean Six Sigma Green Belt Certified

Lean Management Certified

Advance SQF Practitioner

Advance HACCP Certified

ISO 9000; SQF 2000 Level 3

Graduate Certificate, Occupational Health & Safety

OSHA-30 Hour training

HAZOP’s, HAZCOM, DOT HAZMAT, LO/TO, Powered Industrial Truck (PIT), Confined Space, NFPA 70E, Ergonomics, Industrial Hygiene, Fire, Blood-borne Pathogen

Empowering Leadership Skills Certification

Networking Systems such as BAS, D3, QDAS, CIM, Maximo, SAP, STAR (Sensory Training Application & Reporting)

WORK EXPERIENCES:

Keurig Green Mountain (Single serve cup coffee, tea and cocoa manufacturer)-Castroville CA

Feb 2014-present

Quality Manager and Interim EH&S Manager

Oversee the Quality and Food Safety programs, and Safety and Environmental compliance programs.

Interact with Quality regulatory and auditors such as FDA, SQF, Kosher, Organic, Rain Forest, and Environmental/OSHA regulatory such as State and OSHA.

Develop an operational plan which incorporates goals and objectives that work towards the strategic direction of the organization such as Objectives, Goals, Strategies and Measures (OGSM) and Key Performance Indicators (KPI) metrics.

Identify, assess and communicate internal and external issues that affect the organization’s goals. Establish a positive, healthy and safe work environment in accordance with all appropriate state and federal regulations which reduced our safety incident by 60% from previous year.

Coach and mentor staff to sustain superior performance, and to treat them as partners in working towards effectiveness through One Voice One Team principle. Manage plant quality personnel to assist on action plan to non-conformance data analysis, process improvements. Support all new product, new materials, new supplier’s qualifications and drive process improvements through Commissioning, Qualification and Verification (CQV) process. Manage QC Improvement process for optimum utilization of personnel and financial impact. Manage consumer complaints, trend reports and work with other departments for resolution. Provide dispositions based on corrective and preventive actions on non-conformances that involves other departments (production, maintenance, & suppliers).

Establish good working relationships and collaborative arrangements with internal, corporate, vendors’ audits and scoring as part of suppliers’ partnership program, and customers to achieve the goals of the organization.

Identify, evaluate and implement measures to prevent risks through management of Food Safety Modernization Act (FSMA) program.

Share best practice to corporate and other manufacturing sites. Sustain and build the winning culture of the site’s quality and safety.

Leprino Foods Inc. (Cheese, Whey and Lactose Manufacturer) –Roswell NM

Jan 2012-Feb 2014

Senior QE Supervisor

Manage Quality programs and Food Safety systems in compliance with FDA, USDA, Customers Compliance and other regulatory agencies.

Conduct, execute and lead investigations on non-conformance products and provide Corrective & Preventive Action (CAPA) to customers. Summarize customer complaints, quality issues and provide Pareto Analysis.

Monitor process trends, quality issues and product management. Engage other departments to reduce failures using Lean Management tools. Provide trainings to new hires and monthly Quality personnel training on Food Safety/Quality and Safety standards.

Perform internal GMP and external farm audits. Participate in hiring process and perform 1-on-1 with direct reports.

Interact with corporate personnel on product exceptions that may impact customers’ orders. Provide direction to plant on Quality issue, releases and process improvements. Provide 5-Why on production failures. Implement 6 S’s in Quality. Develop analytical & microbiological test and procedures. Oversee sanitation and pest control, microbiological and environmental, sensory and analytical staff.

CarbonLITE Industries (PET manufacturer from post-consumer products)-Riverside CA

April – Dec. 2011

Quality Assurance Manager

Assist in laboratory and manufacturing plant establishment through design management, equipment selections and installation from plant start-up to operation. Manage Quality and Biological Wastewater Treatment. Develop Standard Operating Procedures, Standard Test Methods, Good Manufacturing Practices and other Quality programs. Commission equipment and involve on process start-ups and commissioning. Develop methods for analyzing PolyethyleneTerephthalate (PET) contaminants using GCMS headspace and GCMS liquid methods. Provide training to QA personnel and develop high level of employee engagement.

Dr.Pepper Snapple Group (manufacturer of Snapple tea drinks, Motts apple and Hawaiian Punch fruit juices, Deja Blue water, Motts/Clamato tomato juice, Mr & Mrs T.drink mixes and other carbonated drinks)-Victorville CA

Dec. 10, 2010- February 2011

Senior Supervisor

Develop and provide training on SOP’s, GMP’s and other Quality programs that involve Microbiology, Sanitation, product batching, Hold and Release. Lead in establishing SQF documentation, training and audit for the facility’s certification.

Borakai Bakeshop and Café (Bakeshop and restaurant café) Chino Hills CA

May – Dec 2011

General Manager (co-owner/family-owned business)

Manage customer complaints and perform root-cause analysis which reduced 10% of complaints. Utilize new technology to significantly improve profitability, quality and process complexity issues which lead 20% increase of sales. Interact with Health Department and other regulatory inspectors. Handle accounting and regulatory reporting.

Jan 2012-current

Finance Manager

Perform cost analysis and handle all regulatory reporting.

MillerCoors (Formerly Miller Brewing Company)-Irwindale CA

Apr 1997 - Apr.30 2010

Senior Quality Engineer II

Manage overall Process-Quality Department that includes Analytical, Microbiological, Sensory, Sanitation and Process Improvement towards lean management system.

Proven success in managing process deviations, audits, customer complaints and resolution, and achieved “1999, 2003 and 2007 Gold Medal for American-Style Premium Lager”.

Exceeded goal with target of 75 Quality Index and achieved 90 from Quality metrics through constant monitoring and provided leadership the identification, prioritization, and corrective issues for the achievement of Quality’s KPI.

Facilitated review meetings with different level of Business Units and team members. Assured processes needed for quality management systems are established, developed, implemented and maintained.

Coordinated “5 Why’s” and “Gap list” implementations for any process or laboratory fault that cause production and/or packaging downtime as part of lean management. Developed test methods such as separation and quantification of various organic syntheses that affect beer flavor.

Participated in Lean Management as project core team leader that promote 5 S’s, Kaizen, supplier partnership program, Total Packaged Oxygen, ESR, Aber online analyzers through Six Sigma tools implementation. Participate in Continuous Improvement Group that supported and partnered with different departments and met 90% Overall Equipment Efficiency target to achieve Company goal towards Operational Excellence.

Oversee processing areas and worked with operators to troubleshoot any process issues. Developed, coordinated and directed quality function to eliminate or reduce quality failures during manufacturing process. Coordinated the implementation of “in-line analyzers” through validation, verification and implementation in Brewing department as part of World Class Manufacturing. Met 95% and above from target goal on “Right at the First Time” which led reduction of 35% reprocess products.

Organic Milling Company (cereals manufacturer. “Back to Nature” brand, sub-contractor for GenMills, Quaker Oats, Traders Joe and other private label brand)-San Dimas CA

Feb 1992 to Oct 1997

Quality Services Manager & Safety Manager

Oversee Quality Control and Assurance, Microbiological, and Sanitation.

Developed and implemented Standard Operating Procedures, Methods and Test Standards, specifications for raw materials, in-process and final products. Develop production’s batch formula to ensure consistent, reliable, cost-effective and process-defined operation. Manage Quality systems and oversee daily QA/QC, and Sanitation activities. Audit suppliers. Liaison with third party and regulatory agencies

Manage safety programs compliance through sustaining compliance with all applicable regulations and injuries prevention by providing required training, safety inspections, incident investigations, and follow-up corrective actions.

Lonza Inc. (chemical and pharmaceutical bulk ingredient manufacturer for Biotin and Dextromethorphan Hydrobromide)

June 1989 – Jan 1992

Senior Chemist II

Developed standard methods and assist on ISO 9000 certification. Developed and achieved effective procedure to reduce Chemical Oxygen Demand. Performed quality control testing and in-coming, in-process and finished product releases. Perform various analytical testing using Karl Fisher, High Performance Liquid Chromatography (HPLC), Gas Chromatography (GC), Thin Layer Chromatography, pH meters, IR, Rota-Vapor, Titrating system, refractometer, hydrometers, Brix, spectrophotometers and others.

Nion Laboratories (pharmaceutical company)-Irwindale CA

Apr 1984 – May 1989

QC/ R&D Supervisor

Overall supervision of QC Chemistry and Microbiological Lab. Responsible for product release and in-process testing, method validation, vendor qualification, product stability program, and instruments calibration. Monitor microbiological testing and trend.

Assist in developing SOP, methods, verification protocols and other QC procedures. Performed microbiological testing on homeopathic products, interpretation and released.

Facilitate launching of approved new products and packages from initial production, materials availability, scheduling, and delivery to distributors. Monitor and update senior management on developing quality and operation issues.



Contact this candidate