Customer Service Manager
Resume:
MICHAEL P COLEMAN
LA PORTE, TX 77571
acvvjm@r.postjobfree.com
Career Objectives
Eagerly seeking a challenging position that will utilize my experience and will provide an opportunity for increased responsibility and career growth.
Summary of Qualifications
Hiring qualified drivers and owner ops, develop strategies for driver retention. Safety award for 100% D>O>T> compliance and no injuries in 2004. Award for claim reports. Award for best in service.
Work History
JB TRANSPORT LLC, GALENA PARK, Texas
HEAVY HAUL OPERATION
Feb 12, 2015 - Oct 22, 2015
Provide Customer Service by informing customer of availability of trucks and delivery of loads.
Responsible
for resolving problems in a streamlining operations in dispatch. Communicate effectively with Safety,
Payroll/Settlements, P&L and Maintenance issues that drivers are having, violations, or repairs needed..
Report any claims, haves the driver send a description of the claim. Responsible for D.O.T. compliance
for legal and oversize loads. Responsible for ordering oversize permits and hiring certified escorts for
oversize loads. Establish rates for Flatbeds, Step Decks and RGN loads including oversize loads.
Tango Transport Inc, LA PORTE, Texas
Heavy Haul & Flatbed Operations & Safety Coordinator
Mar 08, 2006 - Feb 03, 2015
DEDICATED DIVISION (Account Manager, Fleet Manager, Heavy haul & Flatbed Operations.)
Account Manager for Nucor Steel Inc. Provide Customer Service by informing customer of availability of
trucks and delivery of loads. Responsible for resolving problems and streamlining operations in dispatch.
Responsible for load securement for flatbeds hauling steel coils. I helped establish safety procedures for
hauling coils and assisted in teaching coils securement class. Establish rates for flat-beds and
occasionally heavy-haul loads. Approve billing for all flatbed divisions for Nucor Steel.
Managing a whole range of accounts. Onsite Account Manager at International Paper in Valliant,Ok.
Provide Customers Service by informing customer of availability of trucks and delivery of loads.
Responsible for load securement for step decks hauling Boats.
Account Manager for Flakeboard/Roseburg Forest Products. Provide Customer Service by informing
customer of truck availability and delivery of loads. Responsible for resolving problems and streamlining
operations in dispatch. Establish rates for vans and flat-beds for the account. Involved in production meeting with all managers at plant. Responsible for resolving problems and streamlining
operations in dispatch. Responsible for P&L .Establish rates for flatbeds, step decks and Rgn loads. Responsible for pickup and
deliveries. Responsible for communicating with International Operations Manager for Mexico. Also
provide rates. Responsible for back haul compensation revenue. Communicated with teammates from
sister company.
Geronimo Specialized Transportation, Seguin, Texas
OPERATIONS MANAGER
Jul 01, 2001 - Mar 08, 2006
Responsible for resolving problems and streamlining operations in Dispatch and Brokerage. Also
organized/coordinating multi-phased activities including completing P&L reports, payroll, handling cash accounts and
completing documentation of department and company budget. Investigated damages and shortages of
freight of all kinds. Helped develop procedures to improve and control efficiency of department and
company. Created innovative ads for newspapers and other publications in order to recruit new owner
operators. Communicated with candidates to provide requested information and make aware of
company's mission. Developed and implemented strategies to recruit in order to meet company goals.
Performed off-site recruiting at hotels, truck stops and other innovative opportunities. Reviewed driver
applications for completeness and compliance and coached candidates through the entire recruiting
process. Scheduled and performed orientation for all drivers according to company and D.O.T. policies
and procedures. Followed up with new owner operators to ensure they have every opportunity to be
satisfied with their new relationship with the company. Completed all necessary paper work during the
hiring process, and created a driver file in order to meet outlined requirements. Maintained advertising
costs within a weekly budget that the company established. Establish rates for flatbeds, step decks and RGN loads.
Ruell Smith Transportation, Houston, Texas
OPERATIONS/RECRUITER/SAFETY COORDINATOR
May 01, 1999 - Jun 01, 2001
Responsible for operations in Dispatch and Brokerage. Created innovative ads for newspapers and other
valued publications in order to recruit new owner operators and company drivers. Communicated with
candidates to provide requested information and make aware of company's mission. Developed and
implemented strategies to recruit in order to meet company goals. Performed off-site recruiting at
hotels, truck stops and other innovative opportunities. Reviewed driver applications for completeness
and compliance and coached candidates through the entire recruiting process. Scheduled and
performed orientation for all drivers according to company and dot policies and procedures. Followed
up with new owner operators and drivers to ensure they have every opportunity to be satisfied with '
their new relationship with the company. Completed all necessary paperwork during the hiring process
and created a driver file in order to meet outlined dot requirements. Maintained P&L and advertising costs within
a weekly budget that the company established. As Safety Coordinator I established procedures for
employee input, received suggestions, report hazards, and other pertinent safety and health
. information including lifting procedures doing flatbed work. I Developed and made available written
agenda for each Safety Meeting. I conducted workplace inspections on stringing pipe and made a
written report of hazards discovered during inspections.
Roadway package System, Houston, Tennessee
INDEPENDENT DRIVER COORDINATOR & CONTRACTOR COORDINATOR
Feb 01, 1990 - May 01, 1999
Responsible for pick up and deliveries for Roadway Customers, including; major retailers, hospitals
and professional buildings. Owned and operated two trucks and was personally responsible for D.O.T.
compliance, maintenance and all record keeping. Sold my trucks and went into coordinating freight by
zip codes. Also ensure proof of deliveries and document damages on claim report.
United Parcel Service, Baytown, Texas
Seasonal Driver
Feb 01, 1989 - Aug 01, 1990
Seasonal Driver. Pick uo and deliveries to residential and commercial addresses. Coordinate movement
of parcels by zip codes. Also ensure proof of deliveries and document damages on claim report.
Amerigas/Trigas, South Houston, Texas
Dispatcher/Warehouse Manager
Feb 01, 1987 - Aug 01, 1989
Plan driver hours and availability, per the available hours, personal conflicts, and load plans.Responsible for P&L reports for department. Ensured
optimum efficiency of the loads by decision making and communication through the traffic department.
Worked with rail to move track and wheeled vehicles throughout the country. Established procedures
for workplace inspections to identify safety and health hazards. Conducted workplace inspections
quarterly. Reviewed corrective measures and made written recommendations to correct any hazards
in a timely manner.
US Army, New Jersey
Soldier
May 30, 1983 - Feb 01, 1987
Plan driver hours and availability, per the available hours, personal conflicts, and load plans. Ensured
optimum efficiency of the loads by decision making and communication through the traffic department..
Worked with rail to move track and wheeled vehicles throughout the country. Established procedures
for workplace inspections to identify safety and health hazards. Conducted workplace inspections
quarterly. Reviewed corrective measures and made written recommendations to correct any hazards in
a timely manner.
Education
College Of The American Soldier, Ft Dix, New Jersey
Associates Degree
Aug 1984 - May 1986
Major:Safety
Minor:Health
GPA:3.0
US ARMY, Ft Dix, New Jersey
2 years college, technical or vocational school
May 1983 - Feb 1987
Major:Business in Transportation
Minor:Computer Science
GPA:2.9
LA PORTE H.S.
High School Diploma/GED
Computer Skills
Typing Speed 45 Words Per Minute
Language Skills
English - Excellent ( Read Write Speak )
Spanish - Fair ( Read Speak )
Driver's License
Class C - Standard Driver's License
References
Brian Haynes
Vice President of Operations
JB Transport
acvvjm@r.postjobfree.com
David Robbins
Terminal Manager
Energy Transportation
acvvjm@r.postjobfree.com
Dave Marsh
Heavy Haul Operator
JB Transport
acvvjm@r.postjobfree.com
Marianne Barnes
Dedicated account Manager
JB Transport
acvvjm@r.postjobfree.com
James Hicks
Floor manager
Dixie Mat
acvvjm@r.postjobfree.com
Bill McBride
Trucking Agent
Landstar
acvvjm@r.postjobfree.com
Ken Brett
Vice President of Dedicated Se
JB Transport
acvvjm@r.postjobfree.com
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