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Technical Support Data Entry

Location:
Houston, TX
Salary:
55,000
Posted:
July 26, 2016

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Resume:

JAMES RAY TOMLINSON JR.

**** ****** **

Houston, TX 77026

(Cell) 210-***-****

Email: acvvje@r.postjobfree.com

CAREER SUMMARY

An experienced network administrator seeking a position to support and problem solve all aspects of IT needs to add valuable assets to an esteemed organization as an active member.

Installation of Network Components

Problem Solving, Software Maintenance and Testing

Software and Network Performance Tuning

Systems Installation, Configuration & Upgrading

Technical Support and Help Desk

Web Design

TECHNICAL INVENTORY

Windows 2000/XP/Vista/7/8 • MS Office (Word, Excel, PowerPoint) • MS Exchange • MS Outlook • Active Directory • C++ • UNIX • SQL • Windows 2003/2008 Server • PC Desktop • VMware • ODBC • WordPress • Proficient in various network protocols, to include TCP/IP, Telnet, FTP, POP3, DNS, DHCP

PROFESSIONALEXPERIENCE

Memorial Hermann Credit Union Houston, TX 2011-Present

Network Administrator

Provide primary end-to-end (physical and logical) systems administrator support for all end users.

Work with management on the expedited implementation of several backlogged projects (Network upgrades, Server and New Applications, installs, etc)

Create IT documentation as needed to fully inventory and catalog existing hardware and software assets and maintain that documentation on-going.

Evaluates system potential by testing compatibility of new programs with existing programs.

Analyze, detect, identifies and corrects technical problems and deficiencies.

Maximizes use of hardware and software by training users; interpreting instructions; answering questions

Arrange outside IT vendor meets for upgrades, updates, patches and replacements on software

and hardware products to help company sufficiency and involved in implementation process.

Manage and monitor servers via VM Environment to maintain performance functionalities.

Contributes to team effort by accomplishing related results as needed.

United Stationers Houston, TX 2008-2011

Data Room/Distribution I Associate (Team Lead)

Perform data entry into various company software systems such as WMS, SAR in an logistics warehouse environment.

Demonstrate the ability to supervise and lead a team of 6 to 8 employees.

Troubleshoot problem areas in logistics and recommend solutions to upper management to ensure desired logistics objectives, priorities, and schedules are met; process improvement knowledge.

Assess weekly and monthly invoices; prepare ordering, inventory, and supply documents.

Operated forklift to move, stack, un-stack, load, and unload material in the work area.

Monitor various metric reports to determine achievement of quality and performance goals and operational processes.

Enhance department workflow and performances by proactively analyzing department metrics.

Inspect and organize all completed orders for quality and inventory control

purposes independently to meet efficient deadlines.

Convergys Corporation Houston, TX 2006-2007

AT&T Technical Support Help Desk

Assisted in troubleshooting user problems relating to Operating System issues (Windows, and Win 2000, XP), TCP/IP configuration, upgrades, MS Office products and Internet connectivity.

Analyzes, detects, identifies and corrects technical problems and deficiencies.

Monitoring and maintaining computer systems and networks.

Troubleshooting systems and network issues and diagnosing and solving

hardware and software discrepancies.

Rapidly establishing a good working relationship with customers and other professionals.

Provide training to clients in the use of system and applications as related to Internet.

Testing and evaluating new software.

MILITARY

United States Navy Norfolk, VA 1996-2000

U.S.S. George Washington CVN 73- Aviation Ordnanceman

Performed maintenance and testing afloat on all air-launched weapons,

magazine sprinkler systems, and cargo/weapons elevators.

Serviced bomb, missile and rocket releasing and launching devices.

Stow, assembled and loaded ammunition including torpedoes, missiles, and rockets.

Oversaw and Supervised Maintenance on millions of dollars’ worth of aircraft and aviation equipment.

EDUCATION

Prairie View A&M University

Prairie View, TX

Bachelor of Science in Computer Science May 2009



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