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Customer Service Management

Location:
Plainfield, NJ
Salary:
35,000
Posted:
July 26, 2016

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Resume:

WALTER J. HERMANN

*** ******* ******

South Plainfield, NJ 07080

Residence: 908-***-**** acvvhj@r.postjobfree.com

Mobile: 732-***-****

SUMMARY

Dedicated, self-starting Logistics Coordinator for domestic and international shipping. Reputation for troubleshooting and resolving customer issues quickly. Strong work ethic as a team player or independently while interacting effectively with all levels of management. Expertise includes organizational skills, creating workflows to enhance productivity and accuracy with numbers.

Experience with Excel, Word, Outlook, Cargo Wise (EDI).

PROFESSIONAL EXPERIENCE

BNSF LOGISTICS USA Woodbridge, NJ 2015 - 2016

Operations Agent

Handle Air and Ocean Export and Import

Schedule LTL and FCL trucking

Approve vendor invoices

Handle DG shipments

Ensure complains with corporates, regional, branch and department policies and procedures

Certificate of Origins, AES, ISF and AMS electronic filings

Achievement of corporate KPI requirements

GEODIS WILSON USA, INC. Edison, NJ 2008 - 2015

Air Export Agent

Handle all aspect in the Air Freight Department

Negotiate the branch international air tariffs

Negotiate rates with international carriers and cartage agents; review and update customer SOP

Approve vendors invoices (trucking; airlines)

Handled DG shipments

Handled Licensed Shipments (lodging/custom’s decrements)

Ensure compliance with corporate, regional, branch and department policies and procedures

Fluent in export regulations; high quality customer service

Respond to issues as escalated, unresolved issues to next management level

Rate quotations/Special Projects/DG Certified/TSA Training

Processed documentation for bill of lading instructions

Certificate of Origins, AES # electronic filing of export declarations

Handled Gateway Operations

Handled key accounts (GKN/Volvo)

Achievement of corporate, regional and branch KPI’s

UMICORE PRECIOUS METALS NJ, LLC South Plainfield, NJ 1976 – 2008

Logistics/Traffic/Billing Coordinator ( 2003 – 2008 )

Responsible for shipping and scheduling of trucks for pick-ups, creating documents for regular and hazardous / domestic and international shipments, tracking shipments, order entry and customer service, creating credits and debits for customers, and entering metal prices on a daily basis.

Walter J. Hermann Page 2

Vault and Metals Desk ( 2001 – 2003 )

Responsible for precious metal inventory of up $300 million in value, shipping and receiving of precious metals, purchases, sales and transfers from customers and traders, interdepartmental transfers, computer entries, handling customer accounts, creating invoices and faxing customers.

Supervisor ( 1986 – 2001 )

Supervised department of 10 Processors. Responsible for rolling and slitting department orders to be shipped on time. Ordered all supplies. Responsible for rolling flat wire.

Rolling and Slitting Mill Operator ( 1976 – 1986 )

Responsible for rolling material from bar form to coil form within customer tolerance and specifications.

Slit material to desired customer specifications.

CERTIFICATIONS

Certified ISO 9001 and 9002

Tariff Classifications and AES Filing

Certified in IATA, Multi-Modal Dangerous Goods transportation including training and testing of CFR Title 49, Part 172 Plus Security Awareness and Specific Requirements for the Air and Water Modes. ( Primary subject areas include – Enforcement, Classification and Table use, Packaging selection, Marking, Labeling, Documentation, Placarding, Emergency Response, Loading an Unloading, and the differences between Domestic and International Regulations. )

ITAR License Training

REFERENCES AVAILABLE UPON REQUEST



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