Curriculum Vitae

IMANI PATEL

Address – *, Vaikunth Banglows, Behind BYK College, Opp.Shivsagar Park, College Road, Nashik

Mobile - 770-***-**** acvvgj@r.postjobfree.com

Objective:

To be associated with a professional organization, to enhance skills and to keep learning in changing trends. To contribute to the organization as well as achieve individual goals. Special Skills:

Able to handle multiple tasks and projects simultaneously. Readily accept challenges.

Proactive Motivated Goal Oriented Problem Solver. Work efficiently, independently or as part of a team. Problem Analysis Problem Solving Organizational Skills Customer Service Orientation Adaptability Initiative

Strong Interpersonal-Communication skills

Knowledge about customer service applications and

administrative procedures

Languages – Fluent in English, Hindi & Gujarati

Computer Skills:

MS WORD, MS EXCEL, POWERPOINT PRESENTATION

ACHIEVEMENTS

Developed the customer service policy for the organization: Developed customer service procedures, performance level and QA standards for the organization.

Received & Appreciation Letter from my director for the best performance.

Evaluated changing factors frequently to achieve high customer satisfaction level.

Analyzed statistics and other data to determine the level of customer service performance achieved by the team.

WORK EXPERIENCE

Working as an Assistant Manager – Customer Service & Receivables Management in Sanklecha Construction, Nasik - a Real Estate

Company, from 1

st

July 2011 till date.

Job Profile:-

Working on ERP Galaxy Software

Preparation of Demand Letters for submitting in Financial Institutions

Receivables Management (Credit Management)

Coordination With Financial Institutions for Disbursement Purpose

Responded promptly and answered/resolved customer inquiries and complaints.

Investigated and resolved service issues and/or product problems.

Managed customers’ database accounts, Cash Inflow Statements, performed customer verification and processed Bookings, Changes required in the product on requests.

Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.

Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.

Supplied customers with written responses and information and followed up on customer communications.

Wrote and kept accurate records of discussions and correspondence with customers.

Managed and supervised a team of customer services representatives.

Provided customer service team with feedback.

Met with other team managers to discuss possible improvements in customer service and company’s products.

Trained and coached team members to deliver a high standard of customer service.

Learned about products and services and kept up to date with changes.

Kept ahead of technology developments by attending professional courses. ACADEMICS

Degree.

College.

University.

Year.

Marks

Secured

M.B.A

(Finance)

Sandip

Institue of

Technology

and Research

Centre

Pune University

2011

56%

B.Com

B.Y.K.C.C

Pune University

2009

59%

ICWAI

(Foundation)

ICWAI.

Kolkata

2007

50%

H.S.C

.

B.Y.K.C.C

Pune University

2006

61%

S.S.C

ST.

JOSEPH’S

SCHOOL

Pune University

2004

62%

PROJECTS

Company

Name

Location

Topic

Year.

Hindustan Coca-

Cola Beverages

Pvt. Ltd,

Nasik

To Study the impact of sales

promotion Activities For

distributors in Nasik City

2008

Rishabh

Instruments

Nasik

Receivables management with

respect to stockiest and Direct

customers scenario in Rishabh

Instruments Pvt Ltd

.

2010

PERSONAL INFORMATION

Name: Imani Patel

D.O.B: 25thMay 1987

Sex: Female

Marital Status: Married

Nationality: Indian

Languages: English, Hindi, Marathi, Gujarati.

Interests: Sport enthusiast, Travelling, Reading.

I declare that the above written particulars are true to the best of my knowledge and belief. Imani J Patel

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