WAQAS AHMED

Housr No. ****/B Street No. ** Azam Town Karachi. Pakistan

È (92-034*-****-*** acvvez@r.postjobfree.com

Summary

To work in the field of IT Industry where Enterprise Hardware Support with a dynamic organization providing incentives for professional growth. Service excellence where skills get a leverage by seeking challenging & new assignments.

Area Of Expertise

Technology

Microsoft Services (DNS, Active Directory, DHCP, TMG,SQL Server, SCOM,SCVMM,SCCM).

Hardware: Rack Installation, Hewlett Packard Proliant and Blade Servers, MSA 2040 Storage Server, Dell Power Edge servers.

Network Appliances: Network & WiFi Switches, and Load Balancers.

Tape Backup Applications (Symantec Backup Exec, IBM Tovoli.

3rd Party Applications: (iScala Client, Provance IT Assets Service Management).

Certifications

2014 MCP Microsoft Certified Professional

2014 MS Server Virtualization with Windows Server Hyper-V and System Center

Academic Qualification

2009 Graduation from Shah Abdul Latif University Khairpur

2005 Intermediate from Board of Khairpur Sindh.

1999 Matriculation from Board of Secondary Education School Karachi.

Professional Experience

Megaplus Pakistan as Local Technical Support” - Resident at (SC Johnson Pakistan) From Dec 2015 May 2016

Responsibilities: Ensure performance of daily operations within fast-paced locals in the office which includes;

Resolved complaints while engaging (EMEA Countries) Technical team

Managing Data Center & IT Hardware.

Providing support and troubleshoot HP ProLiant Server DL 380 G5 & Tape Drive

Taking Backups on HP Tapes Weekly, Monthly and Yearly and providing regional support for Backup integrity. (Symantec Backup Exec application)

Monitor and health check Globally Connected Servers.

Provide remote support to Globally connected users

Report Globally to Managers (EMEA Countries)

Resolved complaints Globally by engaging proactively HCL-Tech Team

Monitor CISCO Catalyst 2900 Switch & CISCO Catalyst 2800 Router

Periodically Monitor, Configuring Global Active Directory Users from Citrix Receiver

Install troubleshoot iScala Client to All SC Johnson Users

Monitor Provance IT Asset Management System

HCL IT Service Management Portal ITIL

ITIL Environment Experience such as service requests, incidents, problems, escalations at Helpdesk

Report an IT service interruption or performance degradation to BPT

Working in ITIL Environment Experience as service requests, incidents, problems, escalations at Helpdesk

Monitoring of Network Digital Video Recorder.

Mohammad Amin & Mohammad Qasim as System Administrator From May 2012 Oct 2015

Responsibilities:

Install, configure and managing Microsoft environment which includes;

DNS, Active Directory, RDS with RDS Gateway and Session Broker, Filer Server, DHCP, TMG Forefront for Internet Bandwidth Shaping & Proxy Services Remote Access on HP Server and includes Hybrid Host & Virtualized environment.

Managing Cloud Email Outlook services includes; mailbox administration- new accounts, backups.

Expansion of Network and system support including installation, configuration and maintenance of Manageable Network Switches, Load Balancing Router and Multiple HP Wireless Access Points.

Install, configure and support PCs for all users with Windows XP, Windows 7, Windows 8, MS Office 2010/Visio.

Design, CCTV Video Surveillance solution for in-house Management with 32CH Digital Video Recorder includes (Doom, with IR and Network IP Based cameras

Troubleshoot & Maintain PABX Panasonic Advance Hybrid System with codes KX-TD1232..

Jaffer Brother s Pvt Ltd as Help Desk Support Engineer From May 2011 April 2012

Resident at JSIL as Resident Engineer

Responsibilities:

Providing computer support services both for software and hardware for employees of JSIL.

Closely works with vendor to support and resolve ESG technical problem.

Monitoring Active Directory Health Checks and Email Server Health Checks

Taking Weekly Backup on LTO tapes by Using IBM Tivoli Tape Backup software.

Resolving users print server issues.

Maintain complete I.T. inventory.

Create Server, Printers, LAN/WAN logs and records

Create and update (SAF) System Activity Form.

Digicom Technologies as Help Desk Support Engineer From June 2008 - May 2011

Resident at International Industries Limited Pakistan

Responsibilities:

Ensure performance of daily operations within fast-paced locals in the region. Provide excellent in-house service and focused on expanding referral base by building relationships with complete dedication.

Responsible for maintaining of day to day LAN / WAN and WLAN Issues in complete IIL Head Office & Factory Site.

Marinating and preparation of weekly performance report for the IT Equipments.

Time- sensitive data recovery processes and virtual elimination of data losses.

In-house disaster recovery process; adopt cloning tools to support Desktop level.

Complete liaison with power department to ensure the adherence of power problems in Data Centre.

Ensures that daily data backup is completed from file server on DLT tape.

Ensures level best to support 150+ clients on Factory site from Remote Desktop to all users.

Responsible for preventive maintenance of PC s & Hp ProLiant Servers.

Ensures Email & ISA Server Operations are operated 24x7 for Factory site.

Ensures for maintaining complete backup inventory of PC s and Printers.

Projects

CCTV Video Surveillance by introducing IP camera with 24CH remote surveillance DVR, Which includes; (Vandal Doom, IR, Network IP Based Wireless Cameras)

Rack Installation for TP-Link TL-ER5120 Gigabit Load Balancing Router & 24-Port Gigabit Easy Smart Switch TL-SG1024DE (Manage, Installed, Troubleshoot)

Employees Attendance Machine with door access installation, managing, troubleshooting

RFID Door Access with Magnetic Bullet Lock installation, managing, troubleshooting

Linguistic Skills

Good Command over spoken written English and Urdu

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