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Customer Service Computer

Location:
Manila, NCR, Philippines
Salary:
18,000
Posted:
July 26, 2016

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Resume:

HELMYRS DE GUZMAN CASAO

Address: ***-* *. ******** **. Malibay Pasay City

Contact No..: 092********

Email Address: acvva2@r.postjobfree.com

Passport No. EB2172535

OBJECTIVE

Seeking to be part of a dynamic company wherein my skills and experiences as IT can be effective utilized and be able to contribute to the continual development of the company. WORK EXPERIENCES:

Company Name: Center for Community Transformation

Nature of Business: Microfinance

Company Address: 5th Floor Joshua Center 1428 Ermita, Manila Contact Number: (02) 524 1819 loc. 219

Employment Period: September 1, 2012 – Present

Position Held: IT Technical Support Officer

JOB DISCRIPTION

Installing and configuring computer hardware operating systems and software applications;

Monitoring and maintaining, company firewall, anti-virus, computer systems and networks;

Dealing with ISP provider, computer supplier, computer user, through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;

Troubleshooting system and network problems and diagnosing and solving hardware or software issues;

Replacing computer, printer and laptop parts as required;

providing support, including procedural documentation and relevant reports;

Apply the procedure for following diagrams and written instructions to repair a fault or set up a system;

Supporting the roll-out of HRIS programs and conduct training how to use the system;

Setting up company email address, assigning new users' accounts profiles and dealing with password issues;

rapidly establishing a good working relationship with supplier, user and software developers;

Conduct Proof of Concept (PoC) testing and evaluating new program;

Conducting electrical safety checks on computer equipment. Company Name: LBC EXPRESS INC.- SL (South Luzon Area) Nature of Business: Courier and Money Remittance

Company Address: D-1 G-16 Daniel Commercial Complex, National Highway, Parian, Calamba, Laguna

Contact Number: (049-***-****

Employment Period: April 17, 2010- August 5, 2012. Position Held: Cash Custodian/Customer Service Associate JOB DISCRIPTION

Shall prefer and consolidated team report and send to head office accounting.

Shall be responsible to accept and monitor everyday cash and sales acceptance.

Shall accept and entertain customer complain and provide a corrective actions.

Shall perform other functions as may be assigned from time to time.

Shall responsible for file and organize memos and other related reports. Company Name: DALCAN TECHNOLOGIES INC.

Nature of Business: Internet Shop and Digital Printing Company Address: 90. J.P. Rizal, San Vicente, Calapan, City 5200 Employment Period: March – May 2008

Position held: IT Technician/ On the Job Training

Mindoro State College of Agreculture and Technology Bongabong Campus Company Address: Mindoro State College of Agriculture and Technology Bongabong Campus Labasan, Bongabong Oriental Mindoro

Employment Period: March – May 2005

Position Held: Computer Technician/On the Job Training EDUCATIONAL BACKGROUND

COLLEGE:

DEGREE COURSE : Bachelor of Science in Information Technology SCHOOL Mindoro State College of Agriculture and

Technology(Mindoro State university)

Labasan, Bongabong, Oriental Mindoro

YEAR GRADUATED : March 2009

VOCATIONAL COURSE: Computer Hardware Technology

SCHOOL: Mindoro State College of Agriculture and

Technology(Mindoro State University)

Labasan, Bongabong, Oriental Mindoro

YEAR GRADUATED : March 2006

SECONDARY : Formon National High School

Formon, Bongabong, Oriental Mindoro

INCLUSIVE YEARS : School Year 2000 – 2004

PRIMARY : Hagan Elementary School

Hagan, Bongabong, Oriental Mindoro

INCLUSIVE YEARS : School Year 1994 - 2000

With TESDA Certificate for Computer Hardware Servicing NC II with the following competencies:

ELC 724318 - Install Computer System and Networks

ELC 724319 - Diagnose and Troubleshoot Computer System ELC 724320 - Configure Computer System and Networks ELC 724321 - Maintain Computer System and Networks TRAININGS / SEMINARS ATTENDED

CONSTRUCTION OCCUPATIONAL SAFETY AND HEALTH

Hotel 45, Bagong Bayan, Salud Mitra, Baguio City

June 25 – June 28, 2015.

JEONSOFT PAYROLL SUITE TRAINING

HR, TIMEKEEPING AND PAYROLL MODULES.

CCT Retreat and Training Center, Tagaytay City, Cavite. January 21- January 23, 2015

TRAINING ON GIVING AND RECEIVING FEEDBACK

CCT MAGDALENA CAMPUS, BRGY. Sabang, Magdalena Laguna June 3-June 4, 2015

PRACTICAL ENGLISH

CAMBRIDGE CENTER FOR LEARNING AND DEVELOPMENT

2F Ragasa Building National Highway Parian, Calamba City, Laguna August 08, 2011- September 16, 2011

LBC ORIENTATION PROGRAM

LBC express –SL Inc.

Ground floor Marcelita bldg.

Real Calamba Laguna

October 15-16 2009

WORKSHOP ON DATABASE MANAGEMENT &ADMINISTRATION

Mindoro State College of Agriculture and Technology Bongabong Campus Computer Laboratory Room

Labasan, Bongabong, Oriental Mindoro

January 21 -23, 2009

Philippine National Red Cross Leadership Training and Seminar in; Youth Volunteer Orientation Course

Mindoro State College of Agriculture and Technology-Bongabong Campus Labasan, Bongabong, Oriental Mindoro

July 18-19, 2008

PERSONAL DATA

Age : 29 years old

Birth Date : January 10, 1987

Birth Place : Bongabong, Oriental Mindoro

Sex : Male

Civil Status : Married

Weight : 120 lbs.

Height : 5’5”

CHARACTER REFERENCES

Mr. Ryan Ramos

IT Support Engineer

Center for Community Transformation

5th Floor Joshua Center 1428 Ermita Manila

Contact No. 092********

Rev. Dan Bacaro Jr.

Community of Praise Senior Pastor

Pasay City

Contact No. 093********

Ms. Joy Tuyay

Team Head

LBC Express Inc.

D-1 G-16 Daniel Commercial Complex, National Highway Parian, Calamba, Laguna

Contact No. 092********

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

HELMYRS D. CASAO

Applicant



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