Robert D. Miller

SUMMARY

A highly efficient, methodical and talented quality assurance manager that has experience with fabrics and plastics in the toy industry. Strong skills in safety and quality with a sharp eye for detail. Very good understanding of manufacturing processes. A team player who does what is needed and not afraid to get hands dirty . Helping multiple vendor factories to streamline production and quality control. An excellent problem solver with great analytical skills that thinks outside the box. Strong communication skills and interdepartmental cooperation. Ability to learn quickly, communicate effectively and function with autonomy and flexibility within a fast-paced, goal oriented, productivity-conscious environment; Expert in toy safety, regulatory compliance and quality/reliability testing.

COMPETENCIES

Quality Assurance/Quality Control Regulatory Compliance Documentation Quality Inspection/Testing

Product Safety and Product Labeling Continuous Improvement Root Cause Analysis Corrective Actions

Workflow Assessment Factory Audits

EMPLOYMENT

Founder and President of Prism Business Consulting (Shanghai) Co., Ltd. (est. 2008) Teacher/Education Consultant Shanghai, China Jun 1999-Present

• Consulting and providing solutions for parents wishing to send their children to school in the USA.

• Teacher of ESL, SAT Math and English, Business, History, Geography, and Science.

• Teach English and/or Business English for the following schools: King’s High School (also Course Manager), East China Normal University, International Fashion Academy of Shanghai University,, Professional Resource Consulting, and International Language Institute.

• Teach Business English at domestic and international companies Toy Consultant Shanghai, China Jun 1999-Present

• Advise local factories on regulatory compliance, quality control, and continuous improvement.

• Identify and resolve quality, compliance, and manufacturing issues.

• Assisted sourcing products and liaise between customer and the factory.

• Consulted with foreign toy company on opening an office and Quality Control department in Shanghai. Gund, Inc. Edison, NJ, USA

Quality Assurance/Control Manager Apr 1993-Jun 1999

• Slashed labor costs by downsizing US staff while maintaining productivity and optimizing inspection, testing, and rework

• Cut defect rate by utilizing root cause analysis

• Streamlined and reorganized production lines using 5S and continuous improvement

• Implemented needle replacement policy for broken needles, enforced the use of metal detectors

• Developed, wrote and implemented a quality control/quality assurance system and a Social Compliance Manual to ensure that suppliers are in compliance with company and government standards

• Oversee all aspects of QA/QC from design to final production, including inspection of raw material, work in process, and finished goods, and safety/reliability testing 51 Longcao Road, Building 2 Apartment 806

Shanghai, China 200235

acvv9v@r.postjobfree.com

Home: 011-86-21-5436-5997

Mobile: 011-86-136-0199-1499

US Phone: 732-***-****

• Resolve all quality issues

• Hiring, training, and motivation of QC/QA staff, both domestic and overseas

• Auditing supplier factories, manufacturing processes (including system, process, product, environmental, and safety), and shipments to ensure efficiency and acceptable quality level

• Inspect and approve/reject pre-production and production samples of products, packaging, printing, etc.

• Manage the internal testing lab

• Communication channel between customer or licensor and supplier for quality and compliance issues Gund, Inc.

Receiving Supervisor Jul 1992-Apr 1993

• Supervise receipt of incoming product

• Maintain and review all receiving documents

• Oversee all warehouse inventory control functions

• Schedule incoming shipments for delivery

• Rack assignment

• Reorganization of picking area

Gund, Inc.

Quality Control Assistant Mar 1990-Jul 1992

• Maintain and review all inspection and testing data

• Perform product testing

• Train domestic inspectors; Supervise QC/QA staff; Schedule inspections and testing of products

• Oversee and schedule any rework of product

• Inspect and approve/reject pre-production and production samples Gund, Inc.

Inventory Control Clerk Oct 1989-Mar 1990

• Set up the first inventory control system at Gund

• Educated other departments in the importance of good inventory control

• Analyze and reconcile inventory discrepancies

• Schedule and perform cycle-counts

• Schedule and supervise year-end inventory count

EDUCATION

Middlesex County College Edison, NJ, USA

Major-Liberal Arts

New York University New York, NY, USA

Elementary Cantonese Levels 1 and 2

PROFESSIONAL AFFILIATIONS

Member of Toy Manufacturers of America (TMA) Toy Safety Committee 1993-1999 Member of ASTM F15.22 Toy Safety Committee 1994-1999 Member of the TMA Technical Advisory Group (TAG) to the European Union and the International Standards Organization (ISO)

SKILLS

Problem-solving; Idea-generating; Lateral thinking; Root cause analysis; 5S; Continuous improvement; Leadership; Prioritization and meeting deadlines; Strong organizational, interpersonal and communication skills; Quality inspecting and testing; CPSIA, CFR, ATSM F-963-11, EN71, ISO 8124, AATCC, and ISO9001; MIL-STD-105D; AS400, Microsoft Office – Word, Excel and PowerPoint; Especially adept at regulatory compliance and quality/reliability testing, and testing tools and gauges; China and Chinese culture

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